# FWD SG > Digital insurance management for policyholders, claims, and support. (iPhone/iPad app by FWD Singapore Pte. Ltd..) - Source: https://appshunter.io/ios/app/fwd-sg/id1538535682 (this page in markdown: same URL + `.md`) - Developer: [FWD Singapore Pte. Ltd.](https://appshunter.io/developer/1538535684) - Category: Finance - Price: Free - Rating: 4.40/5 from 22 App Store ratings · 55 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 142 MB - Languages: American English - Released: 2020-11-29 - Data updated: 2026-08-19 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/fwd-sg/id1538535682/reviews.md ## What is FWD SG? Get a quote, buy or manage your policies with the FWD SG app. Because at FWD, we believe in making insurance simple and convenient for you through technology and innovation, so that you focus your time and energy on people who matters most. • ALL IN ONE: Say bye to multiple logins by using your online service account. Find it hard to remember your passwords? Simply login by turning on your biometrics or face ID. • VIEW POLICY DETAILS AND RETRIEVE POLICY DOCUMENTS: Worried about missing a policy renewal? Log in to the app and you’ll find your policy details in a jiffy! If you’re an insured (and not policy owner) of the policy, you can view your policy details via the app too. Just remember to sign up for an account with us as an insured. • SEAMLESS CLAIMS SUBMISSION: Submit your claims hassle-free by taking photos of your documents and uploading them via the app. • UPDATE PERSONAL PARTICULARS: Change your address, mobile number or any other personal details with ease. • LOCATE A WORKSHOP OR CLINIC: Find the nearest car or motorcycle workshop, or a nearby clinic for yourself or your maid with our workshop/clinic locator. • CASHLESS PAYMENT WITH YOUR E-CARD: Flash your eCard at the clinic in Singapore to enjoy cashless payment (up to S$500). One less thing to worry about when you’re ill. • CONTACT US: Faith, our dependable chatbot is here 24/7! Or schedule a call back through the app to have our friendly service colleagues reach out to you. • NEWS, ANNOUNCEMENTS, BLOGS: Stay updated on our latest announcements, travel news, or exciting financial and insurance knowledge on our blog. • PROMOTION: Be updated with our latest promotions and launches. Afterall, who doesn’t love a good deal? • TRACK YOUR REFERRAL REWARDS & RECEIVE YOUR PAYOUT: Love FWD and have been referring friends to the community? You can track the status of your referrals and make arrangements for your payout through the app. Just tell us the mobile number connected to your PayNow account and we’ll make the transfer. Easy! Stay tuned for more features coming soon! ## Key features - All-in-one policy management - Biometric and face ID login - Seamless claims submission - Update personal particulars - Workshop and clinic locator - Cashless payment with e-card - 24/7 chatbot support ## Recent user reviews (10 of 55) All indexed reviews: https://appshunter.io/ios/app/fwd-sg/id1538535682/reviews.md ### 1/5 — Crashes every time upon claim submission *2026-06-08* What a piece of junk. While the policies are decent the app is horrible. Auto entry of otp doesn’t work correctly, and every time I had to submit any claim the app crashes after you typed in and uploaded everything and click on submit. Every single time. Looks like they really don’t want you submitting claims. P.S. updating the review several years after the above. This app is still a piece of junk. It doesn’t load any of my policies active or expired, just shows a blank page no matter what. This is ridiculous. **Developer response:** We are sorry to hear of the difficulties you faced while trying to submit the claim via the app. Please share your issue and details with us at contact.sg@fwd.com and we will look into it at the earliest. ### 2/5 — Payment failed *2025-11-17, version 2.5.0* - Payment failed when I tried to pay via credit card and I have to re key in everything. - when I am logged in, I can’t seems to buy insurance for others, it assumed I am traveling. I have to logged out to do so. ### 5/5 — Easy to use and clear *2025-10-25, version 2.4.7* Easy to use and understand. Seamless process within app. ### 3/5 — Unable to Login via Singpass *2025-10-20, version 2.4.7* Purchased a policy unable to review, not able to use the app entirely. Hope it can be resolved soon. ### 5/5 — Travel Insurance *2025-10-15, version 2.4.7* User friendly and easy to use app. ### 1/5 — Worst app *2025-10-14, version 2.4.7* Worst insurance app UX and incredibly, seems to be getting worse. Even the bots can’t bring themselves to leave more than 3 stars anymore. Don’t waste your time. Saving a few dollars is not worth the grief this app will give you. ### 5/5 — Pretty smooth process for travel insurance *2025-10-13, version 2.4.7* FWD has been the go-to for me esp the process is very smooth to cater for my travel insurance needs. App interface is very easy and allows most flexibility I need. I haven’t run into claims situation so far so I wouldn’t comment on that till the day I need to claim from them fingers crossed they are as good as they claim. ### 5/5 — Single trip insurance *2025-09-23, version 2.4.6* Easy to use, with a really reasonable and affordable price. ### 2/5 — Cannot edit Particular for travellers under my account *2025-08-30, version 2.4.6* unable to edit traveller's particular once i have add them into my account. i have to delete the whole thing in order to make changes to ONE LETTER mistake in the name. ### 3/5 — Card payment 3ds pay doesn’t work *2025-08-30, version 2.4.6* After approving via bank app token, the page on FWD app stays, seems like the redirect URL doesn’t work. Tried it 5 times. Had to change to sms for it to work. SIT needed between bank and FWD ## Frequently asked questions about FWD SG ### What can I do with the FWD SG app? The FWD SG app allows you to get a quote, buy, and manage your insurance policies. You can view policy details, submit claims, update your personal information, and locate workshops or clinics. It also offers features like cashless payments with an e-card and access to news and promotions. ### How do I log in to the FWD SG app? You can log in to the FWD SG app using your online service account. For added convenience and security, you can enable biometric login options such as fingerprint or face ID. ### Is the FWD SG app free to use? Yes, the FWD SG app is free to download and use. There are no upfront costs associated with accessing its features for managing your insurance policies and services. ### What kind of support is available through the app? The app provides 24/7 support through 'Faith,' a dependable chatbot. Additionally, you can schedule a call back through the app to have a service colleague reach out to you for assistance. ### Can I submit claims through the FWD SG app? Yes, you can submit your claims hassle-free through the FWD SG app. The process involves taking photos of your documents and uploading them directly via the app for a seamless submission experience. ## Version history (last 5 releases) ### 2.10.0 — 2026-08-18 We're continuously improving your experience: - Personal Accident (PA) product pages now open in an in-app webview for a smoother journey. - Improved redirection flow for IFA Critical Protect. - Minor enhancements and bug fixes. ### 2.9.3 — 2026-07-22 Performance and stability improvements Fixed an issue affecting claim document uploads ### 2.9.2 — 2026-06-12 - Fixed an issue where multiple travel policies could be created after repeated payment attempts - Improved payment reliability for a smoother purchase experience ### 2.9.1 — 2026-06-04 Access your IFA policies directly in the app and download important documents anytime. Enjoy a simpler bank transfer experience with your account name pre-filled and secured from edits. ### 2.9.0 — 2026-05-23 We’re phasing out cheque payments in line with Singapore government guidelines. Claims payouts are now faster and more convenient via Direct Credit and PayNow. ## Apps similar to FWD SG | App | Rating | Price | Category | | --- | --- | --- | --- | | [Singlife: Save, Earn, Insure](https://appshunter.io/ios/app/singlife-save-earn-insure/id1485702405) | 3.0 (10) | Free | Finance | | [eServices MO](https://appshunter.io/ios/app/eservices-mo/id1380596382) | — | Free | Finance | | [Manulife Singapore](https://appshunter.io/ios/app/manulife-singapore/id6743464394) | 5.0 (1) | Free | Finance | | [CPF Mobile](https://appshunter.io/ios/app/cpf-mobile/id389277976) | 4.3 (9) | Free | Finance | | [GXS Bank](https://appshunter.io/ios/app/gxs-bank/id1632183616) | 4.7 (6) | Free | Finance | | [Great Eastern Singapore](https://appshunter.io/ios/app/great-eastern-singapore/id1498027173) | 4.8 (142) | Free | Finance | ## Related topics [omne by fwd](https://appshunter.io/ios/topics/omne-by-fwd) · [fwd](https://appshunter.io/ios/topics/fwd) · [onme](https://appshunter.io/ios/topics/onme) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*