# FYE Backstage Pass VIP — user reviews > 94 indexed App Store user reviews of FYE Backstage Pass VIP by Tenerity Limited, rated 1.60/5 from 197 ratings. - Source: https://appshunter.io/ios/app/fye-backstage-pass-vip/id455295523/reviews - App overview in markdown: https://appshunter.io/ios/app/fye-backstage-pass-vip/id455295523.md - Rating breakdown: 5★ 17 · 4★ 9 · 3★ 6 · 2★ 8 · 1★ 157 ## What do users think of FYE Backstage Pass VIP? Overall sentiment: negative **Pros** - 💰 Some restaurant and movie rebates provide value - 🎁 Occasional useful coupons (Auntie Anne's, etc.) - 📱 Website functionality better than app **Cons** - 💳 Deceptive in-store signup practices hide monthly charges - 🚫 Nearly impossible to cancel subscription - 📵 App login completely non-functional for most users - 🐛 Persistent unauthorized charges after cancellation - ☎️ Customer service unhelpful and dismissive - 🔐 Account access issues and lost membership numbers - 💸 $11.99 monthly fee not worth advertised benefits - 📦 Unwanted magazine subscriptions bundled with signup - 🗺️ Coupons irrelevant to user location and needs - ❌ App stuck on welcome/login screens - 🔄 Recurring billing continues despite cancellation requests - ⚠️ Misleading 'free' trial with hidden charges - 🤐 Fine print hidden on receipts and unclear terms **Commonly reported bugs** - Login screen shows black screen or infinite loop - App encounters unknown error on authentication - Member not found error despite active accounts - Security question selection not loading - Cannot progress past welcome/continue screen - Password reset fails to resolve login issues - App stuck authenticating indefinitely - Charges occurring without account activation - Membership number validation failures **Most requested features** - Easy online cancellation without phone calls - Clear disclosure of monthly charges at signup - FYE store inventory and information in app - Functional login system that actually works - Location-based relevant coupons - Optional magazine subscriptions - Simple account deletion process - Transparent terms and conditions display ## Newest reviews (19 of 94) ### 1/5 — scam! *2025-01-26, version 5.0.0* i’ve tried logging into my account multiple times, i’ve called customer services and i’ve emailed multiple times. they say they can’t cancel my subscription (that i was signed up for when i was at an in person store by my email) i was asked if i wanted to create an account with my email at the store so id be updated on new sales or products, and then after signing up i was told if i didn’t cancel my “membership” that id be charged every month, i had only wanted to sign up for emails to be sent to me about the store, not any membership. when i call to cancel this membership i’ve been told “sorry we can’t cancel it, goodbye.” ### 1/5 — DO NOT GET THIS *2025-01-21, version 5.0.0* the website doesn’t work, this app doesn’t work. it wont let me sign in. im trying to cancel it and it wont let me! the phone number hung up on me! DO NOT GET THIS, ITS RIDICULOUS $11 A MONTH?? ### 1/5 — SCAM *2025-01-15, version 5.0.0* i’ve been trying so long to cancel. they did not give me a username and i keep getting charged. i’ve never used this and they make it so difficult to cancel. i’m about to go to my bank to get a new card cause i can’t take it anymore! ### 1/5 — Scammy in store sign up *2024-12-22, version 5.0.0* They sign you up in the store and after gathering all your info for. “Discount card” they tell you its a paid membership that cost money. Had to download app and jump through hoops to cancel. ### 1/5 — Scammy/scummy *2024-12-03, version 5.0.0* Epitome of a bad, greedy company. Tried to unsubscribe multiple times, ended up always being billed each month. Even reported it as fraudulent to my bank, which only worked for about a year before the charges stealthily started coming back in. Have been charged around $500 I didn’t even know I was spending over the course of 5 years. Haven’t even gone to an FYE more than twice in that time. When you call, they do everything other than give you an easy way to end your subscription. Only extremely recently did they add a way to cancel subscription on the app, but for years the only way was the call them, which would result in sales pitches, promises of cancellation, then getting billed again next month. Stay far away from FYE, they’re scum as a company, and the backstage pass is nothing more than a crappy coupon book. ### 1/5 — Sketchy and Difficult *2024-11-12, version 5.0.0* Do not get this app or sign up. When you first sign up for the account, they give you a slip of paper with your account number that they don’t even tell you about. And I lost mine so now I’m locked out. Customer service is unhelpful and it’s nearly impossible to unsubscribe. Literally a scam and an overall awful experience. Cancelling as soon as I can. ### 1/5 — App does not function *2024-10-28, version 5.0.0* I cannot log in whatsoever. Pressing sign in does nothing ### 1/5 — Don’t get this APP! *2024-09-24, version 4.4.5* This is the worst service app EVER! Got changed for VIP SERVICE for 4 months and I found never access the website. Save yourself some time and AVOID THIS WEBSITE!!! ### 1/5 — Disgusting Scam *2024-09-11, version 4.4.5* This company has absolutely no morals anyone who works for this company is a useless human in society. And don’t get me started on the idiot Indian loser on the phone who probably touches kids in his free time. I don’t know how the US government hasn’t shut this company down. Tomorrow I’m gonna spray fart spray all over the FYE store at the mall and don’t even care if law enforcement gets involved. This review would be far worse if I could use profanity. ### 1/5 — Too hard to cancel membership *2024-08-05, version 4.4.5* So I went to a fye and decided to get the membership to save a few bucks of my order. I never activated my account afterwards, thinking it wouldn't charge me for anything yet. Ended up charging me anyways! And I literally had to google how to cancel because they make it so complicated and don't explain on the site and app. ### 1/5 — Same thing as everyone else *2024-08-04, version 4.4.5* Cashier signed me up saying it’s “free”. Since I found out that was a lie I’ve been trying to get a hold of someone to delete the acc and nobody wants to do that for me so I’m gonna have to get a new bank card. Thanks for nothing fye. Can’t even look at my acc on this garbage app ### 1/5 — Cannot even make an account *2024-04-27, version 4.4.5* I can’t even make a membership account with my number, so this is all useless. Can’t even cancel online. Scam. Avoid getting the “free” one month membership at fye if you can. ### 1/5 — This shouldn’t even be allowed *2023-11-05, version 4.4.5* Not sure why an app that won’t even let you sign up even if you have a membership number should exist. Cannot sign up to save at all! It keeps telling me to call the 1-800 number. I do and am told they can’t find my info! Them how are they charging me 11.99 a month? This seems like a big scam. Stay away! I had to put a stop on my credit card because they won’t do anything. Once again this app does NOT work. It needs taken down!!! ### 1/5 — Got charged *2023-09-25, version 4.4.5* Downloaded the app yesterday. Didn’t even sign in… and got charged instantly today… idk how that’s even possible but I see other reviews like this ### 1/5 — Scam Ripoff *2023-09-19, version 4.4.5* I can’t cancel my membership no one responded to email or customer service ### 1/5 — Do not get *2023-08-09, version 4.4.5* I had been an active member for 2 years reported to them over 3 phone calls I never received their gift card which they entice you with to get the membership was told they would send it and when I used the “perks” I went to a hotel they offered a discount on and it was so unsafe I left there after a few hours. Do not get this “membership “ ### 1/5 — app and company are a bunch of scammers *2023-07-07, version 4.4.5* From the employee in the store telling me that it's a free memembership, to the guy on the phone ARGUING with me that i should keep it. I told him I wanted out and he kept offering different payments and methods of payment, I hope this company bankrupts. ### 1/5 — Class Action Lawsuit *2023-06-16, version 4.4.5* My husband went in to purchase an album and accidentally signed up for a membership and magazines. He thought he was signing for the purchase. Why are they selling magazine subscriptions at checkout? Deceptive practices. ### 1/5 — Such a Scam! *2023-06-05, version 4.4.5* This company does not let me or anyone else log in to there account. I am trying to cancel my subscription because it is very much NOT worth it at all. Now I have to call my bank to cancel a payment from them. ## Most critical reviews (10 lowest-rated) ### 1/5 — scam *2026-02-19, version 5.0.0* make it impossible to cancel, not clear that u will get recurring billing. have to wait an hour on support line to remove subscription. ### 1/5 — How do I cancel it???? *2026-01-24, version 5.0.0* I emailed them but I received it’s been canceled but I don’t believe them…. ### 1/5 — Junk *2025-11-18, version 5.0.0* Literally junk can’t log back in didn’t even get a confirmation on creating my account. I’m not paying a cent, want to delete the account. Can’t even go through the website, just another scam to get you in debt. Completely useless. ### 1/5 — SCAM *2025-09-24, version 5.0.0* Absolute Scam. Has been charging my card hundreds of dollars for the past three years AFTER canceling online. Need to be sued. ### 1/5 — SCAM!!! *2025-09-15, version 5.0.0* Made a mistake trying to save a few bucks and purchased this foolishness. Went to try and create an account and it doesn’t even give me a chance. Says “error. Please contact customer support”. And I’m sure that’s gonna be a pain in the neck as well. DO NOT BUY ANYTHING WITH THESE PEOPLE!!! ### 1/5 — Scam *2025-09-02, version 5.0.0* I just can’t create my account and I already signed up in a store. Now I just want to find the way to cancel this! ### 1/5 — Doesn’t work *2025-08-02, version 5.0.0* Doesn’t work. Where’s my walmart 10% cashback? Nowhere. Gone. I tried the valvoline, all the coupons are expired. Ridiculous. Waste of time. ### 1/5 — SCAMMMMM *2025-07-01, version 5.0.0* Literal Scam. I shopped here because they had a lot of kpop albums. The cashier tells me about the backstage vip pass which by the way he described it was a typical FREE account that you would gradually gain points on as you shopped there more often. Cool right? WRONG!!!! Monthly they started charging me $11.99 for this backstage pass. WHAT AM I PAYING FOR. Anyways I tried to cancel but everywhere online claimed I had to go in store to cancel. So today I went in to cancel it and the cashier working this time was a girl. She told me she couldn’t cancel it in store but she could give me my User number so I could cancel on the app. Great I can finally cancel it! WRONG AGAIN!!! I attempt to type in the numbers she gave me to log in and it was a FAKE ID I even called customer service and that number was also not found in their database. Im going to have to go to the bank and get a completely new debit card. moral of the story THIS IS A SCAM!!!!!!!!!!!! ### 1/5 — Don’t do it *2025-05-29, version 5.0.0* I have to pay 11.99 for nothing please don’t download this stupid app it’s no good ### 1/5 — Scam! *2025-04-21, version 5.0.0* Absolutely ridiculous and a terrible service. This needs to be shut down. Garbage. ## Most praised reviews (10 highest-rated) ### 5/5 — Love it! *2021-03-12* I signed up for this in store because the associate told me about the movie rebates, but there’s also a restaurant rebate that works anywhere. I’ve used it when I’ve ordered pizza during lockdown. I get $10 back each month. I also like the Auntie Ann’s coupon, which I use every time I go to the mall. ### 5/5 — Keep updating *2014-04-24, version 2.9.3* Stores need to get more involved and have more commercials. ### 4/5 — Cool *2011-12-10, version 2.3.1* Had some issues getting codes to work online but overall a nice decent app ### 3/5 — FYE “vip” *2024-06-12, version 4.4.5* The store and the deals are great, BUT, the process of signing up for their vip program needs to change. First of all- never once was I told that this was a $11.99 subscription (monthly!!!), second, that they would use my debit card that I bought a vinyl with to pay for the subscription, and third, that they tried to HIDE the fact that it was a subscription by folding the receipt with my authorization and fine print inside of it! While I might add that in signing for this on the card reader, that it might have been mentioned in fine print, I do think that it is important that a clerk tells you and isn’t trying to be secretive about something like this. Yall would have less poor reviews if you were clear and concise about these things. ### 3/5 — Cannot submit rebate request on app *2019-11-16* Cannot find where to submit dining rebate on app. I go to website through my safari browser and then I find the correct place to submit monthly dining rebates of $10 per month. ### 3/5 — Doesn't show all deals *2013-12-15, version 2.9.0* The app seems to work ok now that I went and created an account on the full site. The app doesn't show all of the deals available, though. When I pull up the map, they left off the store where I signed up for the card! ### 2/5 — Membership number ? *2019-07-10, version 3.2.2.0* What is the the membership number for i don’t get it. ### 2/5 — Whenever I try to log in, it gives me a black screen and doesn’t change *2018-09-04, version 3.2.2.0* Please fix this issue ### 2/5 — Can’t get passed security question *2018-08-19* Every time I try to register, I can’t get passed the security question. It asks me to select a security question and when I try to do it, there are no security questions to choose from. I tried three times and all three times there are no questions. I just got this reward card today and I already regret it ### 2/5 — Not consistent *2016-04-22, version 2.9.81* The app doesn't work half the time it's always telling me that it can't find my location when my gps is already on --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*