# G Cloud Backup — user reviews > 70 indexed App Store user reviews of G Cloud Backup by Genie9 LTD, rated 2.16/5 from 73 ratings. - Source: https://appshunter.io/ios/app/g-cloud-backup/id1038372306/reviews - App overview in markdown: https://appshunter.io/ios/app/g-cloud-backup/id1038372306.md - Rating breakdown: 5★ 14 · 4★ 9 · 3★ 0 · 2★ 6 · 1★ 44 ## Newest reviews (16 of 70) ### 1/5 — Deleted everything! *2022-10-22* I wanted to access my account from a few years back only to find out it was deleted. All those years, memories, and money I paid for storage are gone. Save your money and memories and avoid this app! ### 1/5 — Scammers *2022-09-24* This app is a scam!!!! I had this app years ago and decided to give it another try. It has gotten worse they should be sued. I’m going to file a complaint against them because they took my money and deleted all of my photos that I can’t get back. I am very upset because customer service is a joke they do not care about one’s important photos being lost due to negligence on their end. I work in customer service and would never treat my customers this way!!!! ### 1/5 — Hyygg *2022-07-14, version 3.5* False ### 1/5 — Not good *2022-05-06, version 3.3* Do not use. They deleted all my data ### 1/5 — Account disappeared *2022-04-30* Ive used gcloud for years and spent a bunch of money on it. I was incarcerated for 11 months, get out and try to renew my subscription and it just says theres no account. Tried emailing twice, still no response. ### 1/5 — JUST DON’T DO IT!! Beware!! *2022-03-26, version 3.2* Had this app for 5 years and because I switched phones and forgot to download the app again on my new phone. ALL MY MEMORIES WERE DELETED DUE TO 60 DAYS INACTIVITY!!! 5 years of pictures videos and memories of my children because this app terminated my account without so much as a warning. DO NOT WASTE YOUR MONEY!! I spent 3.99 every month and watched the prices go higher and higher and then they cancel you if you don’t or forget to pay!! Stick with Google cloud trust me you are better off using their cloud plans!!! Also f U gcloud!!! ### 1/5 — Outlook email address has become invalid *2022-03-09* I used to login using Facebook for which i had outlook.com mail id Now when trying to log in using fb . It is shown invalid email id ### 1/5 — Sorunun *2021-04-04, version 2.4* Giremiyorum ### 1/5 — Horrível. Pior aplicativo *2021-03-29, version 2.4* Fiquei sem entrar no app e minha conta foi excluída, perdi fotos de um ano inteiro!!!!! APLICATIVO HORRÍVEL!!!!!! ### 1/5 — DATA LOST *2021-03-13, version 2.4* Don’t use this application as they basically say that it is backed up but then there is no data available !!!! The app also keeps crashing every other minute ### 1/5 — Dont bother!!! *2021-02-14, version 2.4* Warning!!!!!!Do not use this app !!! You will find any different one than these !’ Trust me ! Do not use it if you like to not loose all of your data!!! ### 1/5 — Trash *2021-01-05, version 2.4* I can’t even access my account without the app closing on me, with that being said I decided to use my web browser, however I can’t make it past the login page. It continuously asks me for a “coupon code” but I’m just trying to see if I have photos in this app TO BEGIN WITH. It won’t even give me a preview of my account before it starts begging to have access to my wallet ### 1/5 — Beware of this app!!!!!! *2020-10-08* Do not use this app!! They will arbitrarily delete your data!!!!!!!! I lost years worth of information because they just up and deleted my account!!!!!!!!!! Do not use!!!!! ### 1/5 — Lixoooo *2020-09-14, version 2.4* Porcaria de app se vc fica sem entra no app por 60 dias eles simplesmente apaga toda sua conta sem nem dar um aviso por e-mail, perdi fotos de 6 anos atrás que só tinha nesse app lixo 🤮👊🏻 ### 1/5 — Deleted 7 years of memories. *2020-09-06* I could not recommend a program any less. I paid for seven years straight to back up memories of my daughter, family, people who have passed. I switched to an iPhone late last year and after 60 days of inactivity they deleted 7 years of memories. No warning, no contact of any sort. An absolute joke of an app and company. ### 1/5 — So Disappointed!! *2020-08-22* Can’t sign into my account because apparently it was deleted without my knowledge! Precious memories gone without a chance to save them elsewhere. ## Most critical reviews (10 lowest-rated) ### 1/5 — lifetime licence *2025-09-30, version 3.11* i've used this almost 8-9years? they deleted all my pics.. and they can not recover ### 1/5 — Trash *2025-08-26* Removed all my memory when I paid for lifetime. No integrity **Developer response:** We’re sorry for the experience. Per our retention policies (https://genie9.com/products/gcloud/terms), inactive Free and Lifetime G Cloud accounts may be automatically deleted. If you haven’t already, please email (support@gcloudbackup.com) so we can review your case. ### 1/5 — Scammers *2025-08-04, version 3.11* Don’t download this app, it’s a scam , the developer is a thief . ### 1/5 — Non si apre *2025-07-16, version 3.11* Prima la app su IPhone si funzionava ora non più. ### 1/5 — Had for years…no longer works. *2024-12-20* The website makes it look really new and advanced but the interface is the same one for years and years. Unfortunate it doesn’t look like it even works on IOS — won’t backup or even think about backing up when logged in. ### 1/5 — مشكلة في التطبيق *2024-08-22, version 3.9* التطبيق في التحديث الاخير ٩'٣ لايعمل ابدا ولايقوم بتحميل الفيديوهات والصور وغيرها وراسلت الدعم الفني للتطبيق عدة مرات بدون حل المشكلة مع ان التطبيق في جهازي الثاني اصدار ٨'٣ يعمل بشكل ممتاز وكذلك عملية الدفع انا ادفع الاشتراك عن طريق متجركم وهم يطالبوني بدفع اشتراك اخر عن طريق موقعهم ارجو حل المشاكل وشكرا لكم ### 1/5 — Uzak durun *2023-11-18, version 3.8* Daha kötüsü olamaz. ### 1/5 — Deleted 10 years of photos with no warning! *2023-06-13, version 3.8* DO NOT use G Cloud. I had been a subscribing customer for over ten years, when all of sudden I tried to login and couldn’t access my photos and videos. When I emailed support to ask what the issue was, I was told that all of my data had been deleted because I missed two payments. The reason I missed the payments is because I changed banks and forgot to update the new details. But I received no emails, calls or any communication whatsoever from G-Cloud to explain that I needed to update my payment in order to keep the storage. Over ten years of photos and loyalty to G-Cloud and this is how I was treated! It’s appalling and I am seeking legal advice regarding compensation. Avoid at all costs! ### 1/5 — They got rid of all of my storage without any notification *2023-06-11, version 3.8* Long story short, I had been using this since 2013. I paid like $20 for permanent storage. When it was time to switch from Android to iPhone, I probably hadn't logged into my account for a year, this was like 2017-20 somewhere in there. They deleted my entire account and their customer service was atrocious. I later noticed, they switched from giving people only permanent paid storage to monthly plans to keep up with the times. Don't give your money to them, they've already proven they will nuke your whole backup with no notification and all your memories will be lost forever. There are far more reputable, trustworthy companies you can get cloud storage from. ### 1/5 — Wow 😭 *2022-11-05* They deleted everything I had in the cloud and removed my account I’ve had for years! I can never get those memories back 🥹😭 ## Most praised reviews (10 highest-rated) ### 5/5 — Great! *2025-03-04, version 3.11* Wonderful app and wonderful customer care service! They are professional, kind and able to solve my problem quickly! Thank you! ### 5/5 — Surprisingly happy! *2022-01-13* I purchased the lifetime membership early in 2015. But it’s been two years since used it last time. Last week I wanted to find the photos the first time we took our dog home (2016), and I found my email account was invalid to log in. I panicked and was depressed. I tried to connect the service team of G Cloud. The service team replied me the next day and told me they are taking care of my issue. I received another email today informing that I can log into my account now and let me keep them posted with the results. I got all the old photos back!!! Thank you Thomas Parker from the Technical Support for your immediate action on my ticket, which really delighted my recent life! ### 5/5 — Great app *2020-08-16* I use this app to transfer my photo from my T-mobile and old devices. This app is great for transfer. It works well As many people complained about random photos being deleted, i guess it’s not a great app to store your photos. ### 5/5 — No headache transfer *2019-03-17, version 1.3.17* I had an android phone, but wanted to transfer all my pictures/videos/contacts the new iPhone that I was getting. Downloaded the app on both phones. On the android, I selected all the stuff I wanted to protect. Then on the iPhone, I selected restore, and it restored all the pictures straight to the photos app on the phone without me even having to do anything else. Everything worked great! Took forever to download all the stuff in the first place, but I suppose there’s no helping that. ### 5/5 — Problem with account *2017-11-03, version 1.3.8* Please help me , I can not access pictures! ### 5/5 — Better than Dropbox *2016-08-26, version 1.3.1* Fast uploads and downloads, plenty of space to store my photos etc. Highly recommended ### 4/5 — Super app *2022-10-03* Benutze ich schon seit 2017 und bin total zufrieden. Würde es mir noch auf deutsch wünschen als ubdate ### 4/5 — Jeremy *2022-09-01* Good app overall. At the moment the app keeps crashing it’s impossible to access. ### 4/5 — Needs new update ASAP!!! *2019-01-21* The app crashes every time I try to open it on iPhone X. ### 4/5 — Passcode *2018-10-23* When I add a passcode app crashes every time I open it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-28.*