# GA Gateway — user reviews > 95 indexed App Store user reviews of GA Gateway by Georgia Department of Human Resources, rated 1.86/5 from 322 ratings. - Source: https://appshunter.io/ios/app/ga-gateway/id6444910585/reviews - App overview in markdown: https://appshunter.io/ios/app/ga-gateway/id6444910585.md - Rating breakdown: 5★ 53 · 4★ 10 · 3★ 7 · 2★ 20 · 1★ 231 ## Newest reviews (17 of 95) ### 1/5 — Bad *2025-07-25, version 3.8.1* Very bad and not easy to use the app or website. Can’t get any support at all. I am on pathway and have no clue what I need to do ### 1/5 — Beyond broken *2025-07-14, version 3.8* New? Improved? NO! It’s worse & I’ve lost my insurance premium coverage benefits because of this ‘improved’ website. No access to fundamental forms ### 1/5 — Worst App… *2025-07-01, version 3.7* If they’re not going to take the time to update the app, they should just get rid of it. There is absolutely no helpful information on the app or the actual website. For a government app, this is one of the worst. ### 1/5 — Pointless *2025-06-25, version 3.7* I’ve never seen an app so pointless and useless until I came across this one. You cannot access anything. There’s no reason to have this app its truly as useless app and whoever is over this app team needs to be fired everyone. ### 1/5 — MORE THAN DISGRACEFUL & PROBLEMATIC *2025-05-20, version 3.7* This is very disturbing. I guess because they work for the state government, so nobody cares and watchers them. I have a situation of disability for about 4 years now and I showed this people evidences in Douglas County, GA. There’s a white lady at the front desk that will not even take all the informations you’re providing. She seems to look at the faces and cares not. This is my 3rd time of approaching them with more complicated situations and letters from my doctors. They do nothing, because nobody watches them and so they care not, except their families. May God help us in this country. ### 1/5 — Chaotic and problematic!! *2025-04-03, version 3.7* Absolutely agree with the negative reviews. There’s no excuse to have this many and not correct the issues whatsoever. I can never get in touch with the correct person for my concerns or questions and the app currently will not let me access my account- I hit log in after entering my info and it does nothing, just sits idle on the log in screen. All state of Ga systems are problematic and out of date. The technical process should be simplified. Do better. ### 1/5 — Can’t log in *2025-03-31, version 3.7* Trouble logging in everyday ### 1/5 — Retired *2025-03-20, version 3.7* Only a Government Agency could survive providing a App that is so difficult. I feel for those who are elderly or in need that turn to this for help etc. ### 1/5 — DISGRACEFUL & PROBLEMATIC *2025-03-18, version 3.7* This app is just as bad as the people in the offices…..uninformative, little to no help on issues that are frequently happening amongst users which makes an issue in the entire system from caseworkers, and within the system which reflects the issues we end up having with automated communication and what’s supposed to technology. The sad part is people have jobs and don’t do them and IF we’re ever able to speak with them they can never help what’s the purpose I’m in this situation because I’m disabled by an illness I along with others do not deserve to be disrespected or looked over when problems arise in this system!! ### 1/5 — Critical Loss *2025-03-05, version 3.7* Literally a serious problem. Gov app! ### 1/5 — Never let you login *2025-02-20, version 3.6.1* I have tried for about a year now to get into this app. It will not let me I download it. It always says my password is wrong even if I change it. The mobile app for me has never worked even if I try to use the web browser to load into it. It does not work. I have to use the other gateway to be able to access any of my information ### 1/5 — Psychological torment on a sadist level *2025-01-09, version 3.6* The freaks that run the website that doesn’t even kind of work made an even more useless app that’s somehow even more of a waste of time than the website. If you think getting the app might be different? Might help you get around the horrible website? Don’t bother. Listen to me reader. Please. Don’t. Bother. ### 1/5 — Renewal *2024-12-29, version 3.6* WORST SITE EVER! ### 1/5 — Terrible! *2024-12-18, version 3.6* No application to access your card and lock it in a quick and efficient manner. ### 1/5 — Tech issue *2024-12-16, version 3.6* Just recently the app won’t allow me to sign in. It keeps saying my account is deactivated and when I call customer service that say that is not true and advised me to reach out for tech support ### 1/5 — Needs a Update *2024-11-14, version 3.5* Can not submit documents ### 1/5 — Terrible *2024-10-20, version 3.5* The gateway app is terrible even the way I do correct login. It keeps telling me that it’s incorrect so frustrating. ## Most critical reviews (10 lowest-rated) ### 1/5 — Boo!!! *2026-04-25, version 3.9.1* I can’t log in to the website or the app. I get a 403 forbidden exception. ### 1/5 — This app is the worse *2026-03-15, version 3.9.1* I recently downloaded the app used it to lock my card because the previous month snap benefits had been stolen. Now the app isn’t working and I can’t even unlock my card. And you can’t unlock it on the website. And the number on the back of the card doesn’t even work anymore ### 1/5 — Waste Of Space *2026-03-03, version 3.9.1* The app doesn’t work don’t waste your time adding the app just use the website ### 1/5 — Terrible app *2026-02-05, version 3.9.1* The app is even more useless then the web page. We need to be able to easily upload documents, which we can’t. Which requires us to visit the office in person wasting tons of energy and time. The app is a complete waste. ### 1/5 — Not helpful at all *2026-02-02, version 3.9.1* I put in an application and changes have not received the results four months ago the system has not made caseworker aware can’t get the PDF to show up not useful tools ### 1/5 — Update *2026-01-29, version 3.9.1* Horrible update they have. New portal or something like that and now I can't log in using my phone 403 forbidden code even on the website they need to fix that ### 1/5 — App *2026-01-19, version 3.9.1* The app is terrible, it never works. ### 1/5 — Just horrible *2025-10-23, version 3.9.1* This app is horrible. I’m not sure if it’s the upgrade or whoever made it but it’s confusing. I keep trying to see how to check notices and I can’t. 😒 ### 1/5 — Useless *2025-09-08, version 3.9.1* This app is so confusing and difficult to navigate. I tried to use it to renew my daughter’s medical benefits, but it is a waste of time I can’t figure out how to use it ### 1/5 — Bad app *2025-08-23, version 3.9* This app really is horrible. It’s never up-to-date and it really has as bad as people who work in the office and nothing gets handled. It stays out of date and then when you updated it, it messed up. ## Most praised reviews (10 highest-rated) ### 5/5 — Look and read this every word. !!! *2023-09-14* If you don’t like The way America is working. Or anything in this world is working you can “”GO CAN GO BACK TO WERE YOU CAME FROM. !” Or help use change it.! And VOTE FOR TRUMP IN THE 2024 Election coming up and it will be CHANGED. RIGHT BACK TO THE GOOD OLD DAYS. THE WAS IT SHOULD BE. WITH Common sense Wright will be right wrong will be wrong. You do wrong you go to jail you do right you stay out of jail. Treat people the way that you wanna be treated and put God back in every thing you do that’s my opinion thank you for reading. Have a blessed day. ### 5/5 — USE THE APP! Other Reviews are lazy *2023-09-06* Ok, I was reluctant to use the app based on the reviews. After thinking for myself I downloaded the app. This app was great for what it’s made for. Meaning, the app is designed for checking your documentations, notices, and updating personal information. Do not download the app if you’re attempting to apply/re-apply for benefits. This app is great for checking to see if you’re in need of a review, or checking benefit status. Use the computer for things pertaining directly to your case! Come on now. You all are giving the app horrible reviews based on limited functions. You can easily go into your local office, or go onto the website for full access. ### 4/5 — Pretty much no issues *2025-01-14, version 3.6.1* I use the app rarely so I don’t have nothing negative to really say, I also don’t have nothing positive to elaborate either so it’s fine I guess ### 2/5 — HELP FOR THE AGEING *2025-06-28, version 3.7* I recently moved and went from Paying Less rent to more expensive rent. I submitted the change in the income and expenses, waiting patiently for someone to look at my case but God knows when will that be Covid really messed up a lot. ### 2/5 — At *2025-03-13* W ustomer help desk a? was not able to fill out periodic reporting review. When redirecting to form it froze and wouldn’t go any further. Tried on other devices and on multiple days. Still no luck. Ended up calling nice lady who took me to a different site and to the report form I neede. Thank goodness I was able to complete my report !! customer help desk a? a ### 2/5 — Why change? *2024-05-06, version 3.3* The way the app was before was so much better, now it’s completely dysfunctional. ### 2/5 — Stuck on “Please Wait” *2024-04-17* The app originally worked great until this year (2024). I’m unable to get past the title page. It has been stuck on “please wait” for months. I deleted the app and reinstalled. Nothing! Same problem continues. ### 2/5 — Update *2023-12-21, version 2.12* I tried several times to update the app and it won’t allow me ### 2/5 — Update *2023-12-11, version 2.12* It keeps telling me to update but when I try to there’s no update option… smh and I have things I need to do ### 2/5 — This App is the worst *2023-10-17* Website issues all over. You can’t upload documents nore take pictures. Nothing works at all --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*