# Gail Borden Public Library — user reviews > 21 indexed App Store user reviews of Gail Borden Public Library by Gail Borden Public Library District, rated 1.20/5 from 29 ratings. - Source: https://appshunter.io/ios/app/gail-borden-public-library/id6502454574/reviews - App overview in markdown: https://appshunter.io/ios/app/gail-borden-public-library/id6502454574.md - Rating breakdown: 5★ 0 · 4★ 1 · 3★ 0 · 2★ 3 · 1★ 25 ## Newest reviews (8 of 21) ### 1/5 — Awful App *2025-02-11* I don’t know why you switched apps. This newer one is so ugly. It’s not user friendly at all. I’m trying to find a book in a series, and the listings don’t even have the relevant information. There’s no categorization, like I would expect to see on the shelves if I walked into the library. Gail Borden is like my second home, I love you guys. However, this app has got to go!! **Developer response:** I am disappointed you are having a bad experience with the app. Could you tell me which book you were searching for? I would like to be sure it is entered into the catalog correctly. What kind of categorization would you like to see? Different categories when you first open the app or the ability to narrow down a search by format, audience, or subject? You can contact me at kjohnston@gailborden.info with any feedback you have. ### 1/5 — New version stinks! *2025-02-09* I use the app all the time - have for many years. The old one was great. Whatever you've done to this new version is AWFUL!! It doesn't load properly - if at all. It's slow & fussy. PLEASE fix it!!! **Developer response:** I am sorry for the poor experience you have had with the app. This new app allows access to many more resources that were requested such as eBooks and ILL holds, but that slows the load time. We are working with the developers to speed up the app loading time while continuing to offer access to those resources. We hope to see improvement soon. You can contact me at kjohnston@gailborden.info with any further feedback you wish to share. ### 1/5 — Bring back original *2024-11-16* If it ain’t broke don’t fix it. This new app is not great. The old app was much more accessible. This one always crashes. **Developer response:** I am sorry you had a bad experience with the app. We did discover a bug that was causing the app to crash when certain types of holds or checkouts were on the account. The bug has been fixed. I hope you give the most recent update another try. You can contact me at kjohnston@gailborden.info with more information about what you miss most from the old app? Was it easy access to other library services when you first open the app? ### 1/5 — Impossible to find anything! *2024-11-04* Please bring the old app back! Or at least make this app make more sense! I think it’s cool to advertise the “Library of Things” because I’m sure not many people knew it even existed. Unfortunately, that’s the only nice thing I have to say about this app. It’s incredibly difficult to navigate and so frustrating. Gail Borden serves an enormous amount of people and the people deserve an app that makes them want to use library resources and this app ain’t it **Developer response:** I am disappointed you don't find the app easy to use. What would make it easier to navigate for you? Would you prefer to have a few library services to choose from when opening the app rather than a way to browse the collection? What were you looking for but could not find? We chose this app because we could make more changes to suit how our community wants to use it. You can contact me at kjohnston@gailborden.info with any feedback you would like to give. ### 1/5 — Poor execution *2024-10-22* The previous app was WAY better to navigate than this one. I was trying to pull up my library card to take out some books and wasn’t able to because the app asked to search for a library even though it’s the main app for Gail Borden. Please fix this app right away because it’s horrible. **Developer response:** I am sorry for your frustration. We were able to have the developers remove the screen that asks you to choose a library. I hope you give the app another try. You can contact me at kjohnston@gailborden.info with any more feedback you want to contribute. ### 1/5 — Step Backwards *2024-10-08* This application is unfortunately a step in the wrong direction. There’s a loading screen when the app opens for some reason, and overall it’s just inefficient and slow. The library card functionality also forces you into landscape mode which just doesn’t make any logical sense from a user friendliness perspective. Overall, it seems like decisions were made without any thought as to if they were useful or warranted. ### 1/5 — App crashes *2024-09-06* Anytime I open the app or go to my holds it automatically kicks me off the app. This is the worst app. **Developer response:** I am sorry you had such a poor experience with the app. We did discover a bug that caused the app to crash when there were certain types of holds or checkouts on the account. This issue has been fixed. I hope you will give the app another try with the most recent release 25.04. You can contact me at kjohnston@gailborden.info if you have any questions or further feedback. ### 1/5 — Increase size of barcode number *2024-08-06* Please increase the size of the library card barcode number. When picking up at the window and showing them the code on your phone, they won't be able to see it because it's so small. **Developer response:** I have received this feedback from other users and library staff as well. I am working with the developers to figure out a way to accomplish this. You can contact me at kjohnston@gailborden.info with any feedback you choose to share. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not working today *2026-07-07* I was able to go in the app once. I put my phone down once I seen what books I had checked out. A few minutes later I was signed out and for the past 6 hours I close it out and repeated the app is not opening/loading. All I see is the green screen with the leaf. Nothing else shows up or loads. ### 1/5 — Bummed *2026-07-05* Unfortunately, I have to give this app only one star. If even that. I use this app all the time - but lately I either can’t log in, or it boots me out before I even get to that step. The library IT helped me once…worked ok for a couple weeks, and now I can’t get in at all. PLEASE FIX THIS! ### 1/5 — Painful to use *2026-05-25, version 26.04.00* This is one of the worst apps I have ever used. It is painfully slow to load, it is often unresponsive to touch inputs, results load very slowly, if you open the app switcher and focus back in the app, it takes you back to a past screen, etc. Feels like an app built 20 years ago with zero user testing. Don’t bother using this app. ### 1/5 — Awful *2026-04-20* The app won’t even let me sign in, and yes, I’ve deleted and reloaded the app multiple times. It used to work, and now it just doesn’t. Do better! ### 1/5 — Search *2026-02-14* Poor design. Search bar is worthless. **Developer response:** I am sorry you are having such a frustrating experience with the app. I have been working with the developers to resolve this frequent logging out issue. You should not have the same problem with the most recent release 25.04. You can contact me at kjohnston@gailborden.info if you continue to experience trouble or for any other feedback you wish to provide. ### 1/5 — Can't even scan barcodes anymore *2025-10-06* The only thing I've used the app for since the switch to this new app is to scan the barcodes to check out books. That stopped working a few weeks ago. The camera opens but it never identifies the barcode and checks out the item. The only way to do it is to manually key in the number which is worse than just using the check out machines in the library. **Developer response:** I am disappointed that you did not like the new app. The latest version 24.06.01 has solved the notification popup issue. I will ask the developers about a solution for the screen reloading after each browse category is toggled off. I agree the experience could be better. When accounts are linked the account is identified with each item: Title, Author, Format, On Hold For/Checked Out To. You can also sort the holds lists by library account so the items are grouped together. How would you prefer to identify the different items? One of the reasons we choose this new app and catalog is because they are more customizable so we can make changes based on community feedback. You can contact the library at gbplweb@gailborden.info with questions or further feedback. ### 1/5 — Trash *2025-09-05* Can’t even get to a screen. Automatically says server error and screen with leaf is all that shows up. Can’t get past it. The app on my phone says that the app will discontinue on Aug 29th! ### 1/5 — Never Works *2025-09-03* Used it for a bit but it was never user friendly. Now it just doesn’t work at all. ### 1/5 — “Update” *2025-04-12* Ever since they changed the site, I’ve encountered many problems. The MOST annoying is that I have to enter my card and password 75% of the time. 2nd, the search is practically worthless. Love the library but site has major issues! **Developer response:** I am sorry you are having such a frustrating experience with the app. I have been working with the developers to resolve this frequent logging out issue. You should not have the same problem with the most recent release 25.04. You can contact me at kjohnston@gailborden.info if you continue to experience trouble or for any other feedback you wish to provide. ### 1/5 — Trash *2025-04-05* I can’t even go through the first part of signing up. Before I even start to sign in, even with full connection on my personal phone and wi-fi, it says that I have a “server connection problem and to try again later”. Once I start to sign in, I can’t because of “server connection issues” and other issues that shouldn’t be, like my password and library card info. I want to use this app for years yet this issue has never been resolved. What’s the point of having an app if no one can use it before you even sign in? **Developer response:** I am sorry you are having issues with the app. Can you contact me at kjohnston@gailborden.info, please. I would like to get some more information from you so I can work to resolve your issue. ## Most praised reviews (3 highest-rated) ### 4/5 — Good Start *2025-03-08* I can easily find and reserve physical and audio books on the app. I use the app weekly and am happy with the functionality. There is room for improvement, but hopefully new features keep rolling out. Happy to support our local library. So many great resources! **Developer response:** We are glad you are happy with the app. What new features would you like to see? You can also email me any feedback at kjohnston@gailborden.info. ### 2/5 — New app is hard to navigate *2024-08-02* In the previous version of the app, it was straightforward to navigate through the various services offered by the library. **Developer response:** Which services are you missing the most? What would you prefer to see when you first open the app? You can contact me at kjohnston@gailborden.info with any feedback you wish to give. ### 2/5 — Wasn't ready for production *2024-06-21* Takes too long to load. Prompts me to enable notifications each time I open it with no way to turn it off for good. Auto-selects every single browse category and it's a pain to deselect them because of the way the screen reloads each time. I have a linked card on my account and I can't tell it from my own card. The old app was much better. **Developer response:** I am disappointed that you did not like the new app. The latest version 24.06.01 has solved the notification popup issue. I will ask the developers about a solution for the screen reloading after each browse category is toggled off. I agree the experience could be better. When accounts are linked the account is identified with each item: Title, Author, Format, On Hold For/Checked Out To. You can also sort the holds lists by library account so the items are grouped together. How would you prefer to identify the different items? One of the reasons we choose this new app and catalog is because they are more customizable so we can make changes based on community feedback. You can contact the library at gbplweb@gailborden.info with questions or further feedback. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*