# Gala Bus — user reviews > 14 indexed App Store user reviews of Gala Bus by Suresh gala, rated 2.76/5 from 25 ratings. - Source: https://appshunter.io/ios/app/gala-bus/id6749042324/reviews - App overview in markdown: https://appshunter.io/ios/app/gala-bus/id6749042324.md ## Is Gala Bus safe? Not enough ratings yet to assess Gala Bus. ## Is Gala Bus legit? Gala Bus appears to be a legitimate app. The AppsHunter Legitimacy Score for Gala Bus is 83 out of 100 points across 7 verification signals from App Store and developer data. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst travel service *2026-08-03* Never on time Never refund money even if they comes late by an hour AC never on ### 1/5 — Don’t use their services *2026-07-27* Pathetic service ### 1/5 — “No Support, No Refund – Very Disappointing Experience” *2026-04-22* I had a very disappointing experience with this online bus booking app. After canceling my booking, I tried reaching out to customer support multiple times regarding my refund, but there was absolutely no response. There was no help, no acknowledgment, and not even a single revert from the support team. It’s extremely frustrating when a platform takes your money but fails to provide even basic customer service when issues arise. A reliable support system is essential for any travel app, and unfortunately, this app completely failed in that aspect. I would not recommend this app to others unless they significantly improve their customer support and refund process. Users deserve timely assistance and clear communication, especially when it comes to financial matters. **Developer response:** Thank you for your feedback. We sincerely apologize for the inconvenience and the delay in response. This is not the experience we aim to provide. Please share your booking details with us so we can check your refund status and assist you on priority. We’re working to improve our support and ensure better service ahead. ### 1/5 — Service downgraded *2026-04-13* After purchasing passes your service was downgraded. No tracking available. Bus is reaching late. No response from your side. **Developer response:** Sorry for the inconvenience caused. Tracking and timely service are important, and this isn’t the experience we aim to provide. Please share your route details, travel time, and app version so we can check this. You can also reach us at support@galabus.com we’ll look into it on priority. ### 1/5 — Payment gateway issue *2026-03-10* I booked a ticket today and the amount was debited from my account, but the seat was not booked. Because of this issue, I had to make the payment again to complete the booking. **Developer response:** Sorry for the inconvenience. This can happen due to payment or network issues. Please share your transaction details so we can check and assist you. Any failed payment is usually refunded within the standard time. ### 1/5 — No pass *2026-03-01* No passes available in the app **Developer response:** Passes are currently available only for specific locations. We’re working to expand to more areas soon. Thank you for your patience. ### 1/5 — Worst service *2026-01-29* Yet I have ticket Bus driver left me on stop and there is no option to contact customer support **Developer response:** We’re very sorry for the inconvenience. Please share your booking ID and contact number on mail so we can check this immediately and assist you. ### 1/5 — Pathetic service *2025-12-29* Frequently cancellation happening Cannot reach support Highly unprofessional customer service **Developer response:** We sincerely apologize for the cancellations and the difficulty reaching support. This is not the experience we aim to provide. Please share your booking ID on mail so we can investigate this immediately and assist you. Your feedback is important, and we’re working to improve our service. ### 1/5 — Daily bus delay *2025-08-05* The bus is late every day, and it affects my office commute. There's no bus before 8, and the 8:08 bus arrives at 8:20, which makes me late for office. - *No early bus*: No bus is available before 8:00 AM. - *Late arrival*: The 8:08 AM bus arrives at 8:20 AM, causing a 12-minute delay. **Developer response:** Dear Passenger, We sincerely apologize for the inconvenience caused by the current bus schedule and the delay you've experienced during your office commute. Please note that our bus schedules are planned based on thorough research and daily observation of passenger travel patterns, particularly during peak office hours. However, we understand that the current timing may not be ideal for everyone. Regarding the delay of the 8:08 AM bus, occasional traffic conditions can affect arrival times. While we strive for punctuality, such delays are sometimes unavoidable and part of normal operations.We truly appreciate your patience and cooperation. If we introduce any earlier buses or make adjustments better suited to your timing in the future, we will be sure to inform you. ### 2/5 — Late & Not comfortable *2026-03-11* The buses are not comfortable like citiflo. Also, buses are late at destination **Developer response:** Sorry to hear this. We’re working to improve comfort and reduce delays. Please share your trip details at support@galabus.com so we can assist you better. ## Most praised reviews (4 highest-rated) ### 5/5 — Great app *2025-10-03* It’s good app to travel, reliable and affordable. **Developer response:** Thank you! We’re happy to support your travel with a reliable and affordable service. – Team Gala Bus ### 5/5 — Love the experience *2025-09-29* Great app and great price.👍🏼👍🏼 **Developer response:** Thanks a lot! Your support means everything to us. Glad you love the app and the great prices! ### 5/5 — Must have app *2025-08-12* Clean buses and I can quickly check available buses, routes and timings **Developer response:** Thank you so much for your kind words! We're glad to hear that you found our buses clean and that checking available routes and timings was quick and easy. We look forward to welcoming you on board again soon! ### 4/5 — App can be more user friendly *2026-03-18* Clean buses, on time but as new in aggregator service, need lot of improvement on app, customer service, tracking, rescheduling, bus pass booking and in future they need to change fleet to Bhartat Benz or Electric for more comfort buses along with more frequency. **Developer response:** Thank you for your valuable feedback. We’re glad you liked the cleanliness and punctuality. We truly appreciate your suggestions regarding service improvements, better promotion, and upgrading the fleet to options like BharatBenz and electric buses for enhanced comfort. Your input helps us improve, and we’re continuously working to provide a better travel experience. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-19.*