What’s going on?
Long time user. Now can’t reorder. Confusing and no direction s
Run from Gala health
Do not use this company. You are not able to reach anyone who can assist you to cancel or a refund. They tell you to expect a call in 24-48 hours and I have yet to receive it and I am on my second 24-48 hours because somehow the first one got closed. I never received my prescription I paid for on 9/13 and it is now 9/29. Though they did tell me it has shipped now after I have been trying to cancel and request a full refund since 9/23. Save yourself the frustration
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Do not use
Do not use this service. The deliveries are always late. The customer service is terrible and the app itself is trash.
Absolutely horrible nonexistent customer service
My medication was shipped one vile short so I filed the claim and that was where it ended. It has now been over a week and despite my constant chat requests and email requests no one has responded to my claim-not anything like completely crickets!! What makes this so bad is that it’s medication! I missed a dose of my medication and my request was that they expedite my next vile so that I could at least take the medication. Again, no one has responded so now I am over a week without the medication with no hope in sight of receiving it. I would never ever trust this company absolutely horrible! Avoid at all costs😡
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Going down hill fast
I started taking tirzepitide compound with gala back in December. My first problem came when they ordered bloodwork. Closest lab was well over 2 hrs. Then my dose wouldn’t ship because they needed to bill my card but it was 10 days early. That’s happened 3 times now. My dose was late because they switched labs. The amount to take started changing because they were playing with labs. Now my next shipment is late and I’m going to miss a dose again. Don’t fall for this. Horrible customer service.
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