Horrible user experience
The app is so bad it makes me not want to use Gala. You can’t log on with a password and need to go through email each time. What a waste of time. The service is good but the app is terrible. Fix the app so that it’s at least up to date from 10 years ago and Gala would be awesome.
Data
Wiped out my data and progress. Started GALA almost a year ago and last week all of my recorded weight loss and progress went back to day 1. It recorded my current weight aas if Ive lost nothing during months of shots and progress. When updates by IT are added seems that the App ends up with glitches
Show more
Would love to continue with Gala but…
Great at first, but started to have issues with delivery times and there are NO customer service agent to help. Due to my work, I was unable to get exact timelines for deliveries. Also, they will continue to charge you full amount for next refill even if you have not used all of your refills😤🤬. At this rate, I might as well switched to in town service where I can go and pick it up myself and talk to real people in person who can help with every asset billing, dosage, and availability.
Show more
Buggy app
I have deleted and reloaded this app three times but it is still buggy. I have sent messages to customer service and have not received a fix. My Glp1 Refill “on hold” until fixed. There seems to be no sense of urgency of part of Gala.
Terrible comunication false advertisement
Signed up since 8/24th/26 and have been unable to talk to anyone! Had multiple video appointments to which they either provided a faulty link or provider didn’t show up. It is now 9/8/2026 and since have not been contacted or received any response to any of my emails other than automated responses
