# Galileo: Medical Care — 24/7 Medical Care

> Virtual doctor's office for 24/7 remote medical care, prescriptions, and chronic condition management. (iPhone/iPad app by Galileo IO.)

- Source: https://appshunter.io/ios/app/galileo-medical-care/id1322601067 (this page in markdown: same URL + `.md`)
- Developer: [Galileo IO](https://appshunter.io/developer/1322601066)
- Category: Medical, Health & Fitness
- Price: Free
- Rating: 4.30/5 from 1,786 App Store ratings · 176 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.0 · 291 MB
- Languages: American English, European Spanish
- Released: 2019-05-03
- Data updated: 2026-08-25
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/galileo-medical-care/id1322601067/reviews.md

## What is Galileo?

Galileo is a virtual doctor’s office that provides high-quality health care remotely with an easy-to-use app. From 24/7 virtual care with real doctors to fast prescription refills, Galileo makes it easier than ever to get the care you need, when you need it.

No waiting rooms. No surprise fees. No insurance required. 

24/7 Virtual Care
- Book same/next-day appointments. 
- See a doctor anytime — even nights, weekends, and holidays. 
- Get answers in hours, not days.
- Skip the long wait (and even longer bills) at urgent care. 

Convenient, In-Network Care
- Looking for a doctor that takes your insurance? Congratulations — your search is over. Galileo is in-network with most insurance plans.
- No insurance? No problem. Access unlimited appointments with an annual or monthly membership, or pay a fee for an individual visit.
- Get prescriptions from $0. 

Comprehensive Primary, Urgent, and Specialty Care
- Enjoy ongoing primary care from real doctors.
- Routine checkups, annual wellness visits, and preventive care
- Lab orders and bloodwork 
- Other virtual care apps only treat urgent conditions, like UTIs. 
- Our providers can treat up to 90% of conditions in the app, saving you money on unnecessary urgent care visits or expensive specialists.

We Can Help You With
- Everyday issues, like prescriptions and refills, acne, birth control, weight loss, hair loss and more. 
- Acute issues, like allergies, cold and flu, UTIs / STIs, headaches, nausea, strep throat, rashes, and more.
- Chronic conditions, like diabetes, hypertension, heart disease, and asthma.
- Mental health, like anxiety, depression, and insomnia.

## Key features

- 24/7 virtual doctor appointments
- Same/next-day appointment booking
- Prescription refills and management
- Primary, urgent, and specialty care
- In-network with most insurance plans
- Membership or pay-per-visit options
- Treatment for acute and chronic conditions

## What do users think of Galileo?

Overall sentiment: neutral

**Pros**

- 🚀 Quick response times
- 👍 Convenient and accessible healthcare
- 🤗 Caring and knowledgeable doctors
- 💰 Affordable subscription model
- 🌟 Excellent overall service

**Cons**

- 🕰️ Slow response times in recent months
- 🤔 Inconsistent quality of care
- 💰 Increasing subscription costs
- 🤷‍♀️ Unclear billing practices
- 🚫 Difficulty contacting customer support

**Commonly reported bugs**

- Frequent app crashes and freezes
- Issues with account login and activation
- Incorrect or missing prescription orders

**Most requested features**

- Dedicated personal doctors
- Improved app stability and notifications
- Integration with electronic medical records
- Expanded coverage for specialist care

## Recent user reviews (10 of 176)

All indexed reviews: https://appshunter.io/ios/app/galileo-medical-care/id1322601067/reviews.md

### 1/5 — Data Harvesting Scam

*2026-08-16, version 2026.08.07*

They wait until you upload all your personal information (drivers license, insurance card, health conditions and history, etc) to tell you they want $50 a month (billed 3 months at a time, so $150 minimum to start using this service) plus an additional $10 per visit. That’s the basic, least expensive tier. When you try to delete your account, there’s a message that says they’re keeping your personal information “in accordance with data laws”. You can’t just ask them to delete your information. It’ll be shared with whatever third parties they do business with first, and after they’ve had their way with it, then they’ll delete it. Absolute scam disguised as reputable “medical care”.

### 1/5 — They don’t respond

*2026-08-15, version 2026.08.07*

Tried to schedule an appointment but no one responds.

### 2/5 — App crashes

*2026-07-30, version 2026.07.08*

The service are amazing, but the actual app itself is a buggy mess that will routinely crash over and over, forcing you to type out the same thing 3-5 times before being able to actually send it without the app crashing and deleting it.

### 1/5 — App and website doesn’t work

*2026-07-25, version 2026.07.08*

I was referred by my insurance to use this app for virtual care. I’ve tried for days to get in and it doesn’t even work. Nobody from customer service even gets back to me when I email them. 

First, I thought it was an Apple thing so My Son tried to use it on android and it’s the same thing

It just circles with the white screen

Every time it asks for my gender when I fill it in, it goes right back to the same screen whether I’m on the website or the app. It’s very bad.

### 3/5 — Make some changes

*2026-07-13, version 2026.06.15*

I really think that you should take out the advertising of 24/7 bc that makes to believe people will get a reply quick which is not true. I will send a message and wait up to 4 days to a week for one response for them not to reply again once I replied to them. One conversation about the same thing shouldn’t take 2 weeks and it’s not easy to make an appointment because of it. Either change the time response and actually bc 24/7 or take it out of the description of which you use to advertise that it is 24/7.

### 1/5 — I had to go to the ER from lack of response

*2026-07-09, version 2026.06.15*

I asked for a refill of one of my extremely important meds and didn’t get a response for days now mind you I pay 50 a month plus 10 to even talk to a doctor and still can’t get an answer so for 60 bucks I got ignored until I had to go to the ER and pay 200 more for emergency meds that this app was originally paid for please don’t waste time or money on this app I want my money back and can’t even get support they legit have no support it says “page not found” when you try to reach them about it all

### 1/5 — Nickel and dime you

*2026-07-02, version 2026.06.15*

Be forewarned.  They will start multiple text chats with you then charge you for each chat no matter how small the matter.  Best to not waste your time with them and use Dr. On Demand for your virtual visits.

### 1/5 — HORRENDOUS WAIT TIME

*2026-07-01, version 2026.06.15*

Wait time is insanely long. It’s more than 24 hours to speak to a doctor.

### 1/5 — Nickel and dime you

*2026-06-22, version 2026.06.15*

Don’t use these guys.  They are terrible.  They will nickel and dime you and charge for chats.  Try Dr. on demand instead

### 1/5 — Good idea badly executed

*2026-06-22, version 2026.06.15*

I thought this might work to replace my regular doctor visits since I’m relatively healthy and there are labs nearby.  Initially filling out my information wasn’t too painful but scheduling a visit is. The app does not save anything until the visit is scheduled so it loses all entries if it locks up which it does often. I took the time to get a visit scheduled and chose next available appointment.  The app indicates it’ll put in queue and I’d be contacted.  Next day and I still have not been contacted. If this had been something urgent, I’d be at a clinic today.  Waste of my time thus far.

## Frequently asked questions about Galileo

### What kind of medical care can I get with Galileo?

Galileo offers comprehensive virtual care, including primary care, urgent care, and specialty care. You can get ongoing primary care, routine checkups, manage chronic conditions like diabetes and hypertension, and get treatment for acute issues such as allergies, UTIs, and rashes. They also provide mental health support for anxiety and depression.

### How does Galileo handle insurance and payment?

Galileo is in-network with most insurance plans, making care convenient and potentially more affordable. If you don't have insurance, you can access unlimited appointments with an annual or monthly membership, or opt to pay a fee for an individual visit. Prescription costs start at $0.

### Can I get prescriptions through Galileo?

Yes, Galileo provides fast prescription refills and can issue new prescriptions. They can help with everyday needs like birth control, weight loss medication, and hair loss treatments, as well as prescriptions for acute and chronic conditions. Prescription costs can be as low as $0.

### What are the benefits of using Galileo over traditional healthcare?

Galileo eliminates waiting rooms and surprise fees, offering 24/7 virtual care with real doctors. You can book same or next-day appointments, even on nights and weekends, and get answers in hours. This can save you time and money compared to visiting urgent care or expensive specialists for many conditions.

### What conditions can Galileo treat?

Galileo providers can treat up to 90% of common conditions remotely. This includes everyday issues like acne and birth control, acute problems like colds, flu, UTIs, and rashes, chronic conditions such as diabetes and heart disease, and mental health concerns like anxiety and insomnia.

## Version history (last 5 releases)

### 2026.08.21 — 2026-08-24

This update contains minor design and user experience improvements.

### 2026.08.20 — 2026-08-21

This update contains minor design and user experience improvements.

### 2026.08.18 — 2026-08-19

This update contains minor design and user experience improvements.

### 2026.08.07 — 2026-08-10

This update contains minor design and user experience improvements.

### 2026.08.03 — 2026-08-05

This update contains minor design and user experience improvements.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*