# GameFly — user reviews > 111 indexed App Store user reviews of GameFly by GameFly, rated 4.70/5 from 9,924 ratings. - Source: https://appshunter.io/ios/app/gamefly/id335503017/reviews - App overview in markdown: https://appshunter.io/ios/app/gamefly/id335503017.md - Rating breakdown: 5★ 8,104 · 4★ 1,132 · 3★ 329 · 2★ 86 · 1★ 273 ## What do users think of GameFly? Overall sentiment: mixed **Pros** - 🚀 Great value - 💡 Allows trying games before buying - 👍 Convenient rental service - 🚀 Fast turnaround for some users **Cons** - 🐛 App issues (crashes, bugs, login problems) - ⏱️ Slow shipping and delivery times - 🤔 Lack of game availability/selection - 💰 Questionable value for some users - 🤔 Inconsistent customer service **Commonly reported bugs** - App crashes and freezes - Login issues - Incorrect game listings - Problems with returns and refunds **Most requested features** - Add Apple Pay checkout option - Improve search and queue management - Provide shipping tracking and delivery estimates - Expand game library and availability ## Newest reviews (16 of 111) ### 2/5 — Horrible Shipping *2026-07-28, version 10.01.136* Consistent 10+ day shipping delays for games. Every game beyond my first rental has required me to mark the disc as never received to actually get a disc shipped out to me. Very unreliable service for Seattle, will get you about 2 games a month, if you’re lucky. Stick with retail games stores if you can. ### 3/5 — Gamefly is great but app sucks *2026-02-20, version 10.01.130* Please redesign the app already. Its been the same for years and its always sucked. ### 3/5 — Three starts because *2026-02-11, version 10.01.129* I have had gamefly for years but they take lot time to decide on a game after you send one back then they take long time for you to actually get it and when you say that you haven’t gotten yet they blame it on the mail service. When i first started this account i only had to wait few days not a week to play them but i like how many games they have!!! ### 4/5 — Please increase Queue size *2025-12-23, version 10.01.128* Please for the love of god increase the amount of games you can have in your queue ### 4/5 — Please add Apple Pay checking out a game or Keep option *2025-09-17, version 10.01.125* Please add Apple Pay ### 2/5 — Error *2025-09-10, version 10.01.125* So it takes so long to load up the app ### 2/5 — Umm please take off the unavailable thing I’m trying to get wwe 2k15 and nba 2k15 and do it for all *2025-07-15, version 10.01.123* Umm please take the unavailable thing for all of thing games of wwe and nba and gta ### 3/5 — Won’t give the game on the top of my list *2025-04-04, version 10.01.116* I’ve had this game on the top of my list since January but whenever they ship a game it’s always I different game that’s in my queue. ### 2/5 — Woke *2025-02-25, version 10.01.112* Ran by woke culture. News articles are absolute cringe. ### 1/5 — Horrible service forced to give 1 star otherwise 0⭐️ *2024-08-07, version 10.01.104* Been receiving emails from this company and decided to give it a try. Picked my 10+ games and was excited to see after a day or so my first game shipped. Waited a little I’ve a week for it to come and them it arrives I open it and it’s empty. I report the problem and they close my account. Instead of trying to fix this they just cast me off. I wouldn’t recommend wasting your money on this service. Customer service is trash how they fix issue is horrible. No wonder you see less and less ads from this company nowadays ### 1/5 — Never works *2024-07-17, version 10.01.103* App never works. I’m trying to redeem my coupons and the server is constantly down via the app. Horrible ### 1/5 — Trash *2024-07-02, version 10.01.103* The app is trash like the service ### 1/5 — Waste of time and money *2024-02-26, version 10.01.090* Waste of time and money support takes a day to get back to you and they first class mail you things yet tell you wait a week before reporting a problem. Then they send you a different game then the one you asked for two weeks ago. When asked why they just go we reported the problem. I’m not waiting another two weeks for my video game. Defeats the purpose of the business. ### 1/5 — This service is terrible *2024-01-05, version 10.01.087* I don’t receive half of the disks they send me then they charge my card for disks I returned or never received service is slow I canceled my membership and they are still charging my card. This service used to be great but now it’s just a big scam. I also have tried contacting them but they just ignore me and don’t respond. I just want the money back from the last time they charged me or they can send me the last disk back ### 1/5 — Scam company *2023-11-16, version 10.01.084* I would not recommend this to anybody. At first, it seem like it was kind of worth it, but was just barely breaking even. Overtime the price you pay monthly and the time it takes for games to come and go and them to lose them and everything else that they do that they try to blame on everyone else because they refuse to upgrade their mailing system like everyone else does. They still use USPS. Not counting the reason I called him a scam company. Is it over the time that I’ve been with them they’ve added multiple things that were supposed to make the delivery process faster such as USPS carrier scanning packages which word counted as receive so they can ship your new one that never happens. They also added in a new button that if you are in good standing is what they say that you can do a self return which would speed that up to recently just approve that does not work and it is not a process that will ever work. I push the button and held the game for 10 days. Never was counted as ship for anything. It’s a scam. I tried it thinking that if you could possibly get you know games in and out fast enough, it would be worth it but listen to me here. It is not worth it. You will end up spending more on the monthly payment then you would purchasing the games and you would have them forever. GameFly is a complete scam. They lie they lie, and they lie. They will not stand behind their company they will not stand behind shipping. All they care about is taking that money from your card. ### 1/5 — They use the Pony Express to deliver *2023-11-16, version 10.01.084* Great concept and all but it takes the game a week and a half to get to you then you try it for a week then a week and a half to get back because of their shipping so it’s $17 a month for one week of play out of the month. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t turn off annoying accessibility icon *2026-08-13, version 10.01.137* Can’t turn off annoying accessibility icon ### 1/5 — Poor customer service *2026-07-20, version 10.01.136* They penalize you for shipping issues and do not care if they lose you as a customer ### 1/5 — Never received my game *2025-11-14, version 10.01.127* Wait 11 days it never came and I reported it missing and the next day they have it, so I can’t get my game in a week and a half but y’all can get it back in one day make it make sense please… ### 1/5 — Absolutely worthless value *2025-08-01, version 10.01.123* I had an elite membership for only a little over 2 weeks, I canceled my membership and reactivated by accident, then there was a withdrawal from my account again, not only I wasted almost 35 dollars for only 2 weeks, but there was another 10 dollars taken out for the other membership I thought was going to be credited from the elite membership, I had the elite for only 16 days, and I ended up paying $45?! Update: I got refunded $10…. And there was so many games to click on, but almost nothing to pick from, and what’s really insulting is the clickbait, there’s too much clickbait, I find a game I want to try, I click on it and rent, then it says availability low or very low, and a lot of games don’t have the keep option, GameFly use to be a good value, but now I been getting scammed the past couple months because of lack of choice and being charged for it. Actually there is one use, gamelock! ### 1/5 — Absolutely worthless value *2025-04-25* I had an elite membership for only a little over 2 weeks, I canceled my membership and reactivated by accident, then there was a withdrawal from my account again, not only I wasted almost 35 dollars for only 2 weeks, but there was another 10 dollars taken out for the other membership I thought was going to be credited from the elite membership, I had the elite for only 16 days, and I ended up paying $45?! And there was so many games to click on, but almost nothing to pick from, and what’s really insulting is the clickbait, there’s too much clickbait, I find a game I want to try, I click on it and rent, then it says availability low or very low, and a lot of games don’t have the keep option, GameFly use to be a good value, but now I been getting scammed the past couple months because of lack of choice and being charged for it, I’m hitting the keep on the last movie I rented from there….. after that, I’M DONE WITH GAMEFLY!!!! ### 1/5 — Paying for Nothing *2025-04-24, version 10.01.117* Games take too long to ship after the addition of gamelock. What a shame. ### 1/5 — Scott R from customer service called me a liar and deleted my account. *2025-04-14, version 10.01.116* I’ve bought many used games and movies from them for years. Lately all I’ve been getting is scratches on my 4k Blu-ray orders. So I send them back in hopes of getting an actual usable copy. My last order was Zodiac and Alien Romulus. Zodiac’s disc arrived with an inch long scratch and Romulus with a small faint scratch. So I returned them. Keep in mind you can’t rebuy these things until they get back the original copy for whatever stupid reason. Today I got a email from their customer service manager sayings I can’t do business with them anymore because I’m abusing their returns, he said and I quote “We reviewed both discs and they were in excellent condition, we just cannot continue to send discs out if every copy is going to get returned.” I literally sent him a picture of an inch long scratch and then he ghosted me. What do I gain from returning a movie I want to own? Those two films have been the 5th total blurays that I’ve bought that has arrived scratched. There was no sympathy whatsoever. ### 1/5 — No games still charged *2025-04-03, version 10.01.116* I never received the games I signed up for and was disappointed to say the least Customer service was lacking Delivery And overall experience was not great Games seem very overpriced And the subscription service is extremely outdated ### 1/5 — It never keeps me signed in *2024-09-29, version 10.01.106* No it’s not the end of the world but it’s just annoying and tedious that every time I check my order or go to buy something I have to sign in. Fix it please!!!! ### 1/5 — Can’t log in *2024-08-26, version 10.01.105* I keep getting told me login is invalid, but I can log in via the web. ## Most praised reviews (10 highest-rated) ### 5/5 — Love this service *2026-02-13, version 10.01.129* They have really good games and movies to choose from ### 5/5 — Great value *2025-10-18, version 10.01.126* If you play a lot of games, GameFly is so much cheaper than buying every new game that comes out. HIGHLY worth it ### 5/5 — Gamefly App *2025-07-26, version 10.01.123* Something is wrong with the app! Next update, could u fix it. ### 5/5 — I love this service so much I had to review it on the App Store which I don’t do often *2024-10-25, version 10.01.108* Although I’m still on free trial I am loving this service and I’m extremely mad at myself for not getting into GameFly sooner. I played space marine 2 finished the campaign and played the multiplayer, returned it and have another game on the way. You can even buy games on here. I am most definitely sticking with this service past the free trial. If you like physical media and want to continue to support it in every which way possible In an age of digital services and the unlikely hood of games ownership I highly implore everyone to hop on this service. ### 5/5 — Frustrating *2023-01-06, version 10.01.060* Severely needs an update ! Used to work fine but now when you move a title in your queue it messes everything up and you are Unable to adjust the order of titles. Even on the web version Edit: 1/5/23 Newest update fixed issue with adjusting titles! Very happy ### 5/5 — So far enjoy *2022-05-21, version 10.01.041* Just got my first game pretty quickly a friend recommended this service I play quite a few games that I complete in less than a week sometimes so paying $40-$60 just to a complete a game that quickly isn’t great in my opinion. I love that I can play through a game, complete it and send it back and then repeat. It also helps I can keep the game out as long as I want so if one takes me longer to complete I don’t have to worry about any time limit on how long I get to keep it. My friend will even sometimes complete a game multiple times before he decides to send it back and typically he gets his games fairly quickly. Then if there is a game I can do multiple play throughs without getting bored of it I can always decide to pay for it and keep it. I see the complaints from other reviews and hope I never have to worry about those issues but so far neither my friend or myself have had much issue with any delays. So far really enjoy this service. ### 5/5 — Needs shipment tracking *2022-04-03, version 10.01.036* I love GameFly so far, it usually ships quick and It has all the new games and most old games. The only complaint I have is that I suggest a way to track where your package is. Example I’m waiting on elden ring and it’s taking longer than usual and I’d like to know where it is. Other than that I love everything about GameFly ### 5/5 — P.S.A *2021-12-03, version 10.01.028* This App Is Perfect please don’t ever cancel or shut down this App!!!! ### 5/5 — I LOVE GAMEFLY *2021-11-24* I just subscribed to a two game out at a time plan. I am extremely happy with the turn around times I put a game in the mail on Friday and another one on Saturday and I happily discovered that two new games were being sent out on Monday due to fast return I recommend GameFly to everyone who likes to play games and are unsure what games they’re wanting to try without having to buy games first to discover if they like them or not. ### 5/5 — Excellent service *2021-09-10, version 10.01.020* This is an excellent service at a great value. Especially if they’re offering certificates and you’re able to pay for a year upfront. You save almost half the cost of a normal subscription. I have had a great experience over my years with GameFly. Highly recommend! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*