# GameStop — user reviews > 478 indexed App Store user reviews of GameStop by GameStop, rated 4.80/5 from 153,584 ratings. - Source: https://appshunter.io/ios/app/gamestop/id406033647/reviews - App overview in markdown: https://appshunter.io/ios/app/gamestop/id406033647.md - Rating breakdown: 5★ 135,983 · 4★ 9,784 · 3★ 3,078 · 2★ 1,083 · 1★ 3,656 ## What do users think of GameStop? Overall sentiment: mixed **Pros** - 🚀 Fast shipping - 👍 Convenient app features - 💡 Grading and selling OCG cards - 🚀 Continuous app improvements **Cons** - 🐛 Inaccurate inventory information - 🐛 Buggy checkout process - 🐛 Unreliable app functionality - 👎 Poor customer service - 🐛 Inability to manage orders/preorders - 🐛 Glitchy UI and navigation **Commonly reported bugs** - Incorrect product information - Inability to update payment info - Order cancellation issues - Preorder tracking not working - Inconsistent app behavior across devices **Most requested features** - Ability to save items for later - Option to share product links externally - Favorite/Wishlist feature for products - Notify when out-of-stock items are back in stock - Streamlined cart and order management - Enhanced rewards redemption experience ## Newest reviews (17 of 478) ### 2/5 — Glitchy app *2026-08-21, version 502.2.4* App is just as glitchy as the website. Can’t even put in a new shipping address as it doesn’t save it. Just deleted the app. I’ll get my Pokemon cards else where ### 2/5 — Good App, Bad People *2026-08-18, version 502.2.3* The app works really well for the most part other than randomly logging you out every so often. I actually had to make a new account since I got locked out of mine and the support wasn’t helping and neither were the people at my local GameStop ### 2/5 — Buggy as hell… *2026-08-11, version 502.1.5* Terrible app, can’t load pages if you come from google, barely load pages from search in app, it’s very difficult (and often inaccurate) to check inventories from your local store(s)… needs work, like a lot… ### 2/5 — Glitches Galore *2026-08-01, version 502.1.3* The app never functions properly. Constantly kicks me out & I’ll have to log back in. Sometimes it won’t even recognize my email and password. Other times it won’t even allow me to put things in my cart. Honestly just fed up with the inconsistency. ### 3/5 — Don't use this app. *2026-07-31, version 502.1.3* I bought a control a month ago and it never arrived. I made the claim they answered me with an email saying that they are investigating... the following week I called and they didn't give me an answer I didn't get a refund nor did they give me an answer about what had happened with my purchase ### 2/5 — Great app, BUT... *2026-07-31, version 502.1.3* I had the GameStop app downloaded and was able to order off of it with ease. A day or so after my order, I went to launch the app which loaded and stated to “Upgrade” the app. Clicked “upgrade” and was taken to the App Store which then the download started but stopped with about 60% remaining until the upgrade was complete. Stopped and restarted about 5 different times with still NO Upgrade completion. I deleted the app and tried to redownload it, and the download install STILL STOPS at about 60% and will not resume. All of this was done on and off Wi-Fi to try the download either way. Would be nice if this was fixed because honestly the App revamp was looking and operating pretty smooth and enjoyable. ### 3/5 — Goodbye GameStop *2026-07-25, version 502.0.1* Cancelling my membership because the sole reason I had one was to submit cards a little cheaper. Now instead of being a little cheaper they are $80 along with PSA. The cards they sell are almost worse than scalpers. And the “discounts members get are scraps worth nothing. Genuinely disgusting. You all should be ashamed. You should have went bankrupt the first time. I hope you all go under again and don’t come back this time. Love your employees though. ### 1/5 — Only works now for iOS 26+ *2026-07-23, version 502.0.1* Stupidly forced not to use the app because my phone doesn’t support iOS 26 or higher. Just another reason not to used their products anymore ### 1/5 — GameStop app needs updates *2026-07-22, version 502.0.1* This app needs better sign in options, it needs to be able to show options when you click on something you want to select, it also need to be able to save personal information, and finally it needs security it needs to detect when someone breaks into your account. That’s all for now, in theory this should make the app better. ### 1/5 — Terrible, closing all my accounts *2026-07-21, version 502.0.1* I pre ordered ncaa football. They immediately provided a tracking number… it’s sat for weeks saying that it has yet to be shipped. I then tried to get ahold of GameStop. The people just said the exact same things to give me the run around. I tried emailing, I get a response 4 days later only because I then emailed a few times. My response was to wait until a month was up because that’s the allowable timeframe. Not cool. I’ve been with GameStop for 25 to 30 years and I’m done. Read the reviews on google. Same thing everyone is not receiving orders and then customers service won’t refund you or actually ship the item.sad to see GameStop going down the drain. So don’t order from somewhere who does not provide help to issues they caused. ### 1/5 — App won’t work *2026-07-21, version 502.0.1* I have a pro membership but cannot log in. ### 1/5 — GameStop is scammy *2026-07-18, version 502.0.1* GameStop relisted my card for more after 4 days of not shipping. My card was 14 and change with shipping and all discounts and the relist is 26 and change plus shipping because they won’t refund my rewards. Scammy GameStop need to be honest and stop scalping. ### 1/5 — Forced to use bad app to redeem rewards *2026-07-16, version 502.0.1* Cashiers use to be able to redeem your monthly pro member credit and all your points at the register. Now you’re forced to redeem thru the app. The app doesn’t load well with an excellent connection and it definitely won’t load inside of a GameStop store. Points can only be redeemed in intervals and they removed the $5 option. Points and monthly credit can no longer be used on the same transaction. GameStop continues to reduce pro membership benefits, makes it difficult to use the ones that are left, have a poor app, poor customer service and are the worse TCG scalpers around. Not only am I not renewing my membership, I’ll be shopping elsewhere. ### 1/5 — App will not update *2026-07-15, version 502.0.1* App keeps telling me to update but it doesn’t want to update just keeps saying OPEN app and can not update so now the app is useless ### 4/5 — Great Variety of Products, But The App….? *2026-07-14, version 502.0.1* I love that there is an app for GameStop. There is a huge variety of stock for whatever it is that is needed. That being said, the games have preview videos and photos. These videos and photos don’t open in full screen or at all. That’s the only gripe I have. ### 1/5 — scam *2026-07-14, version 502.0.1* cant use promember discount anymore because of stupid app ### 3/5 — Hit Or Miss *2026-07-13, version 502.0.1* This app works sometimes & sometimes it doesn’t. It would also be nice to see my pre-orders online. But No, I can’t see my preorders or find them. This app is kinda a waster of space, it I didn’t have coupons. ## Most critical reviews (10 lowest-rated) ### 1/5 — Pro membership not active *2026-08-23, version 502.2.4* I bought a pro membership online. I received a confirmation email immediately, but the membership wasn’t activated on my account. Called support they say it can take 24hrs to activate. 24hrs later it still isn’t activated, support says “oh, it can actually take up to 48hrs”. Next 24hrs they attempt manual activation and say give it 24hrs. 72hrs later it’s still not active and support says it’s 1-3 business days! Ridiculous! Refund not an option on a digital purchase. I will never use GameStop digital products ever again. ### 1/5 — Slow , buggy, just like there website *2026-08-22, version 502.2.4* I love GameStop , but lately there app is a mess and there website be coming down all the time ### 1/5 — Horrible *2026-08-19, version 502.2.4* I tried making an account and it said password invalid even when it says my password meets the requirements ### 1/5 — Slow updates on items! *2026-08-18, version 502.2.3* Ok so I downloaded this app to keep an eye out for pokemon games I want, and when I was able to see there was a game Pokemon Emerald for the GBA I tried to buy it but it wouldn’t let me, so I went to my local GameStop and they told me that it takes a few days for it to update, so within the hour I spotted the game it was already bought by another person before the app updated it was up for sale. ### 1/5 — Rip off!!! *2026-08-17, version 502.2.3* I ordered a game and a N 64 controller pack. The game was in such terrible condition and the controller pack was not an original and it took almost a week and a half just to get it. And the customer service is truly terrible. I’m definitely deleting this app. ### 1/5 — App is glitch doesn’t work *2026-08-12, version 502.1.5* Bad app just glitches can’t search fix it ### 1/5 — Horrid App *2026-08-06, version 502.1.4* The app is way too laggy and closes on random occasions ### 1/5 — Forced to update my phone to update the app *2026-08-01, version 502.1.3* Title speaks for itself. My phone version isn’t even that old… ### 1/5 — Very frustrating and deceptive app. *2026-07-26, version 502.0.1* And trying to order a a game, somehow the order turned into a digital version of the game. After making sure that I click for a physical copy somehow I was still sent a digital one which are not refundable. Double check, and triple check that your orders are correct. I absolutely hate digital purchases for this reason. ### 1/5 — Terrible *2026-07-24, version 502.0.1* Won’t send the activation code to my email, but I get weekly email adds and notifications. Was told I couldn’t get my five dollar monthly rewards unless I use the app. Goodbye to me stopping in GameStop once a month ## Most praised reviews (10 highest-rated) ### 5/5 — Phenomenal app *2026-07-20, version 502.0.1* GameStop has really been upping their game lately, their website and app both feel great ### 5/5 — Shirts never closed *2026-07-18, version 502.0.1* Great app for GameStop customers. It’s similar to eBay. It’s on the website. Half cash, half stock. ### 5/5 — Joy to use *2026-07-17, version 502.0.1* Always have great deals, frequently rolling out updates, one of my favorite places to shop ### 5/5 — GameStop *2026-07-12, version 501.6.10* 5 Stars ### 5/5 — Overall very awesome. *2026-05-07, version 501.6.6* I love GameStops huge retro library and the feature to check if a product is in store. I’ve bought from them numerous times and the discs or cartridges have never been damaged. I do like that the games come cleaned, almost always with the original cover art insert, and with manuals. One problem is that almost never does the app show ESRB ratings—I know it’s on the box, but for instance, I was recently getting into the Elder Scrolls, and I wanted to get Oblivion on the Xbox 360, but for some reason, the rating on the cover art was T for Teen but when I went in-store it was M for Mature. ### 5/5 — Love it *2026-04-11, version 501.6.4* Game on gamers. Power to the players ### 5/5 — awesome app I wanna know what’s going on why isn’t the app working? *2026-04-05, version 501.6.4* really man ### 5/5 — Great app and great customization, but… *2026-03-29, version 501.6.4* I had trouble with looking at my Rewards when I just created my account. Not sure if it’s an issue, but I don’t want to wait for the page to load for so long… hope for the best. ### 5/5 — Awesome app *2026-03-27, version 501.6.4* Very Awesome app keep up the good work ### 5/5 — wont update *2026-03-02, version 501.6.2* my app says i need to update it but it wont update is it down? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*