# Gate City Bank Mobile — user reviews > 172 indexed App Store user reviews of Gate City Bank Mobile by Gate City Bank, rated 4.80/5 from 10,857 ratings. - Source: https://appshunter.io/ios/app/gate-city-bank-mobile/id1345036876/reviews - App overview in markdown: https://appshunter.io/ios/app/gate-city-bank-mobile/id1345036876.md - Rating breakdown: 5★ 9,484 · 4★ 1,035 · 3★ 217 · 2★ 39 · 1★ 82 ## What do users think of Gate City Bank Mobile? Overall sentiment: mixed **Pros** - 👍 Easy to use - 🚀 Responsive and fast - 💳 Convenient mobile banking features - 🤝 Excellent customer service - 💰 No fees - 🏦 Great bank overall **Cons** - 🐛 Crashes and freezes - ⏱️ Slow loading times - 🔒 Login issues and security concerns - 🤔 Confusing UI changes - 🔍 Missing features from old app - 🤯 Frustrating user experience **Commonly reported bugs** - Login screen not working - Mobile deposit not functioning - Frequent crashes and freezes - Inconsistent account information **Most requested features** - Bring back old app design - Improve mobile deposit functionality - Add passcode/biometric login options - Enhance account management tools - Integrate Zelle payments ## Newest reviews (16 of 172) ### 3/5 — Doesn’t work with VPN… Again *2026-07-02, version 4021.2.0* I’ve been using this app for a couple of years now and for the most part I’ve been very pleased with it. However from time to time when they perform an app update various portions of the app stop working if you’re using a VPN. With the latest update the app won’t even load with the VPN turned on. The website still seems to work but in the meantime the app has become useless since you have to disable your security for the app to work. I’m using the McCafee VPN with an iPhone 17 Pro Max ### 2/5 — App review *2026-06-10, version 4021.1.3* I have to keep logging in every time I want to use the app. I’m now traveling and I have to verify my identity since I have to constantly sign in and I’m unable to. Good app good job 👍👍👍 ### 2/5 — Mobile Deposit *2026-05-18, version 4021.0.2* Latest update ruined mobile deposit. Go back to the old way. ### 4/5 — App will not load with McAfee VPN *2026-05-06* I’ve been using this app for a couple of years now and for the most part I’ve been very pleased with it. However from time to time when they perform an app update various portions of the app stop working if you’re using a VPN. With the latest update the app won’t even load with the VPN turned on. The website still seems to work but in the meantime I will no longer be using the app because it seems ridiculous to have to compromise security, especially to do online banking. I’m using the McCafee VPN with an iPhone 17 Pro Max **Developer response:** Hi there, thanks for taking the time to share your experience. We’re sorry to hear about the trouble using “Move Money” while connected to a VPN—we understand how important both security and functionality are. Please give us a call at 800-423-3344 so we can take a closer look and help troubleshoot this for you. We appreciate your feedback! ### 2/5 — Buggy app *2026-04-20, version 4020.2.0* About every other time I log in the app crashes and I have to reset my phone before I try again. Again and again! It’s a hassle! Still malfunctioning. Almost daily. ### 2/5 — Buggy app *2026-04-12, version 4020.2.0* About every other time I log in the app crashes and I have to reset my phone before I try again. Again and again! It’s a hassle! ### 3/5 — Log in every time. *2026-03-22, version 4020.1.1* I like the app I just don’t like that I have to put in username and password every time I want to look at my bank account. ### 4/5 — Anonymous *2026-03-19, version 4020.1.1* Best bank ever but i have one gripe!..when the funds are low and you have automatic payments stop letting them go through other that that BEST BANK EVER! ### 3/5 — Cloudflare Issues *2026-02-18, version 4020.0.0* The Cloudflare is frequently acting up. I have to go to my tablet. The tablet always works! ### 3/5 — Needs more functionality *2026-01-03, version 4019.0.3* Bank account balance shows when you open the app before facial recognition or log in. App needs to have more features to make it user friendly ### 5/5 — Best bank *2025-12-15, version 4018.1.1* Most reliable bank ### 3/5 — Fine except for deposits *2025-12-13, version 4018.1.1* Depositing a check using the ap is a pain. Takes multiple tries to avoid an annoying scale/crop/size/border error. The old ap was way less touchy. Guess I’ll continue to drive to my local branch every time. ### 3/5 — Global *2025-09-19, version 4018.0.0* Just like every other bank app could use some polishing and improvements, but not bad. ### 4/5 — Bank statements *2025-08-29, version 4018.0.0* I like being able to check on certain things on our accounts. I just wish I could see our statements and also receive them in the mail both. ### 5/5 — STELLAR CUSTOMER SERVICE *2025-08-28, version 4018.0.0* Kudos to Sherri Smith and Austin Braham for all their patience, professionalism, support and kindness in helping two rusty baby boomers set up online bill pay! The Sherri-Austin Team didn’t give up on us, continued to take our phone calls and answer our numerous questions! This performance was repeated (multiple times🙄)until we were able to smile and say “Yup, we finally got it!” No more paper billing! Thank you for a job well done—- way over the top exceptional service! ### 4/5 — Its good but it could be better *2025-07-25, version 4017.2.0* The automated system to determine if the user is human or a bot constantly screws up. It’s getting better but it’s frustrating. Small Suggestion - develop a way to quickly check a balance by text. That would be a nice touch. ## Most critical reviews (10 lowest-rated) ### 1/5 — Frustrating *2026-07-09, version 4021.2.0* This new app is so frustrating. When I am trying to log into my business app, it will randomly force me to verify the app and will try to call my home phone or my business phone, both of which our landline’s. If I am not at home and or at work and trying to do some business I cannot. So frustrating. ### 1/5 — Last update made it worse than ever. *2026-06-04, version 4021.0.2* I can’t do immediate transfers anymore which caused me to wind up with hundreds of dollars of NSF fees. I presume this was done on purpose by these scum bags. I talked to the bank and they would only refund 4 of them, so they basically stole $128 from me because they changed the app with no notice. Not to mention the app CONSTANTLY makes me verify my identity no matter how many times I click “remember this device.” Also, don’t bank on the app to EVER inform you you’re overdrawn. It legitimately will not tell you for 2-3 days. Again, I assume this is done on purpose to steal your money. ### 1/5 — Starving me *2026-04-19, version 4020.2.0* Trying to buy McDonald’s at 10 o’clock at night cause I’m starving and can’t even get nothing to eat as I’m shaking and I’m diabetic. I’m truly disappointed. ### 1/5 — Hasn’t worked for three days *2026-02-01, version 4019.1.0* This is now a useless app. Hasn’t worked at all in three days. Have tried reloading and still doesn’t work. Good job with the update. ### 1/5 — Not working *2025-06-09, version 4017.1.1* I downloaded the app for the first time and it took a couple minutes to get in, then it says "system not responding try again later" and so i deleted the app and reinstalled it and it still says the same thing, please help me ### 1/5 — Frequently locks me out *2025-05-20, version 4017.0.0* Since they added the: verify you are human feature, I’m regularly locked out when trying to access the app using my vpn. How is it more secure if you won’t let me access my banking data on a vpn? ### 1/5 — Missing data *2025-03-29, version 4016.1.2* I have notifications of received payments and my app doesn’t show the transactions. Also doesn’t show pending transactions that I know are pending. I hate it. ### 1/5 — Logging in *2025-03-27, version 4016.1.2* Can we please have the option to login with a pin again? Every login takes too long. ### 1/5 — Transfer *2025-03-20, version 4016.1.2* Transfers take too long ### 1/5 — Ok *2025-01-02, version 4015.0.1* Ok ## Most praised reviews (10 highest-rated) ### 5/5 — Grateful *2026-07-08, version 4021.2.0* So appreciate the kindness and patience with me as I do my banking business with Gate City Bank. ### 5/5 — Best bank ever *2026-05-22, version 4021.0.2* Great 5 stars !! ### 5/5 — The most important part of a successful business *2026-04-29, version 4020.2.0* Very great app tonight 10 most recommended ### 5/5 — Friendly *2026-03-13, version 4020.1.1* Extremely friendly people to deal with. And app works great ### 5/5 — The cookie people *2026-03-10, version 4020.1.1* First they give you an exceptional service exceptionally fast then they give you a cookie. These people are unique. ### 5/5 — ⭐️⭐️⭐️⭐️⭐️ *2026-03-08, version 4020.0.0* I love this it everyone should use this bank 🏦 ### 5/5 — The best bank *2026-02-20, version 4020.0.0* I have been with this Bank for about 35 years and wouldn’t bank anywhere else. All of my banking needs are done through Gate City Bank. I know many people that have switched from a different bank to Gate City Bank because of their wonderful customer service and fair banking practices. I would most definitely recommend. ### 5/5 — Easy *2026-01-20, version 4019.0.3* We no longer live in North Dakota but made the choice to stay banking with Gate City best decision we made the service is very simple and professional everyone is respectful and friendly we will continue our banking with them thank you Gate City Bank! ### 5/5 — Mobile services *2026-01-19, version 4019.0.3* It’s a very easy app to use with information that is very easy to retrieve. There are times I can’t believe entries can be as fast as they are. Great app don’t make it too difficult. ### 5/5 — Better software *2026-01-04, version 4019.0.3* This software is the best! I just came back to online banking and had been frustrated when software was changed. It just seemed to make things more difficult. But this software is very user friendly. Plus it seems to have a strong firewall, which is comforting. Thank you for your great service. And especially for the people you hire. They’ve always been so helpful and kind. Much appreciated! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*