# Gateway Metro — user reviews

> 15 indexed App Store user reviews of Gateway Metro by Gateway Metro Federal Credit Union, rated 4.78/5 from 691 ratings.

- Source: https://appshunter.io/ios/app/gateway-metro/id1200833164/reviews
- App overview in markdown: https://appshunter.io/ios/app/gateway-metro/id1200833164.md
- Rating breakdown: 5★ 587 · 4★ 47 · 3★ 14 · 2★ 5 · 1★ 16

## What do users think of Gateway Metro?

Overall sentiment: negative

**Pros**

- 👍 Easy to use and intuitive interface
- 🚀 Convenient mobile banking features
- ✅ Pending transactions display
- 💳 Mobile check deposit functionality

**Cons**

- 🐛 Frequent crashes and freezing issues
- 🔐 Face ID and biometric authentication problems
- ⚠️ Poor customer service and support
- 🔌 Connection and login issues
- 😤 Unexpected logouts during transactions
- 📱 Limited to portrait orientation only
- ⏰ No after-hours technical support

**Commonly reported bugs**

- Mobile check deposit feature broken
- Check deposit rejects deposits over $1.00
- Face ID authentication fails
- Password not saving properly
- App crashes after FaceID login
- Login screen locks and unresponsive to keyboard input
- Unexpected logouts during transactions
- Connection and password problems
- Transfer amount changes not processing

**Most requested features**

- Landscape view orientation support
- Improved password save functionality
- Better lighting conditions handling

## Most critical reviews (10 lowest-rated)

### 1/5 — Hooooorrible

*2022-06-29*

These ppl have the absolute worst customer service I’ve ever encountered. Their member services is a joke and completely useless.

### 1/5 — it will make you want to change credit unions

*2022-04-08*

The MOST horrible banking app I’ve ever used. It’s actually frightening that this product is SO bad, and this company controls your money. It will log you out in the middle of a transaction , it will not let you in. The bill paying function is an absolute joke.  Once I get things transferred, I will leave this CU simple due to this horrible app.

### 1/5 — Mobile Check Deposit Broken

*2021-04-22*

Please fix the mobile check deposit feature.   It used to work a few months ago!  It’s obvious that you don’t have a testing group to ensure that bugs don’t make it to production.

### 1/5 — Check Deposit Feature

*2021-03-27*

The check deposit feature has a bug.  It will not allow deposits over $1.00.   So much for quality assurance ...

### 1/5 — Crashes after trying to login

*2018-12-24*

The app keeps crashing after I login with FaceID. Used to work seamlessly; now I can’t even log into my app. Please fix.

### 1/5 — New version locks up

*2018-11-11*

Login screen locks and won’t take any keyboard entry.

### 2/5 — Transfer to external accounts

*2026-02-13*

Trying to change the amount of transfer for 2 months now.

### 2/5 — Face ID and password issue

*2021-02-06*

My Face ID never works even though I have selected that option in the app and my password never saves, causing convenience issues especially when the branch was closed due to Covid cleaning

### 3/5 — Current user

*2021-12-02*

I have found this is the worst application.  I have been with this credit union for about 10 years.
It is not my primary account, so I am not a regular user.  I find it Extremely non-user friendly!  
It always has an connection issue or password problems.  And when you try to get it fixed!
Sorry, there is no after hours help.  And what help
you can find can’t fix the problem!  Bad IT support.

### 3/5 — Needs Landscape view

*2020-03-14*

I use this app on my iPad, its easier to read when the orientation is landscape. Please update to include this feature.

## Most praised reviews (5 highest-rated)

### 5/5 — Gateway, mobile banking

*2025-01-16*

The system is very easy to use at as long as you have enough light it’s great

### 5/5 — Great Banking App

*2020-06-21*

It's about time GMFCU got a smartphone app. I love it. I upgraded my review to 5 star because they eventually added “pending” debits and credits. When it first came out, it wouldn’t display pending transactions. I rely on this app so much. Thanks GMFCU.

### 5/5 — Awesome App

*2019-06-29*

Love this app it’s easy, convenient and very intuitive.  Way to go Gateway.

### 5/5 — Love it

*2017-03-16*

Great app! Easy to use!

### 5/5 — GMFCU APP

*2017-03-07*

Love it!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*