# Gather Mobile — user reviews > 52 indexed App Store user reviews of Gather Mobile by Gather Federal Credit Union, rated 4.80/5 from 4,459 ratings. - Source: https://appshunter.io/ios/app/gather-mobile/id1424993952/reviews - App overview in markdown: https://appshunter.io/ios/app/gather-mobile/id1424993952.md - Rating breakdown: 5★ 3,977 · 4★ 301 · 3★ 78 · 2★ 16 · 1★ 87 ## What do users think of Gather Mobile? Overall sentiment: positive **Pros** - 👍 Helpful and courteous staff - 🚀 Convenient mobile banking - 💡 Secure and easy-to-use app - 👍 Consistent and reliable service - 💡 Great mobile app features - 👍 User-friendly online experience **Cons** - 🐛 Slow app performance - 🐛 Unreliable server connections - 🐛 Incompatibility with older devices - 🐛 Buggy app updates - 🐛 Inconsistent online experience **Commonly reported bugs** - App crashes on certain devices - Login issues due to server problems - Inability to access accounts after updates **Most requested features** - Allow users to set their own usernames and passwords - Improve transaction history display and update speed - Provide support for older iOS versions - Enhance the online bill payment experience ## Newest reviews (13 of 52) ### 4/5 — Often “Updating” *2025-11-23* Good overall — shows info from “1 Week Ago” and also “Updating,” so how much balance? Great people and Credit Union, especially in person. ### 2/5 — Sloooooooowwwwww *2025-01-14, version 3.18.0* Soooooo slooooow.Great bank, slllloooowwwww app. Also, PLEASE let us pick our own usernames and passwords — I can never remember the ones you assign but always remember the ones I invent. PLEASE ### 3/5 — Decent, SLOW as Honey in Refridgerator *2024-08-07* Basic stuff ok as any bank or FCU—can deposit checks, transfer and etc… SO SLOW in loading & screen to screen it times out… Kind of important these days to actually arrive at the screens you need… Please upgrade with some NVIDIA chips… Also, can you get more people from island cause mainland Customer Service can’t do ANYTHING to help… Save your money on call centers and hire more islanders or at least Hawaiians (or give call centers like one drop of power to do what members actually need done)… Mahalo… ### 5/5 — Aloha *2024-01-25, version 3.9.0* You Guys are the Best!🤙 🌊⚡️🌊⚡️🌊⚡️🌊⚡️🌊 ### 5/5 — Great Support *2023-12-03, version 3.8.0* Very knowledgeable and patient chat and email team; mahalos ### 5/5 — Best employees *2023-09-26, version 3.6.0* Lynne at Lihue Gather was steadfast in helping me with an account problem. She stuck with it for 2 days until she solved it. She was always kind and considerate. With people like Lynne helping me I will never leave Gather. R. Scott Greenleaf ### 5/5 — Convenient *2023-08-29, version 3.5.0* This is so easy to navigate, easy to do make transactions using my mobile app. ### 5/5 — Amazing app! Best bank ever! *2023-08-23* Love this bank even though I’m on the mainland. Customer service is the best and super helpful! ### 5/5 — Terrific App *2023-08-01, version 3.4.0* I use this app everyday, sometimes 2-3 times a day to keep an eye on my accounts. Easy to navigate, organize and communicate with my financial institution. ### 5/5 — Gather Bank Da Best *2023-06-17, version 3.3.0* Wen I try other bank I have bad experience (won’t name) so I give Gatha Bank try ya? oh da gather bank open all the time and so convenient…no fees and overdraft protection and the online website is so easy to use…I’m so glad for Gather Bank I wonder if anybody reads this ### 5/5 — Grateful *2023-01-28, version 2.48.0* Very convenient when I’m busy. E statements and all. ### 5/5 — It’s Cherry Brah! *2022-08-19, version 2.44.0* Must say, of all of the banks/credit unions I’ve personally known or affiliated with in some form or another. Gather FCU has by far been the best. Their Mobile App alone is enough to say by to other banks/Credit Unions. It is smooth and easy to use, the five nines rule can be applied to this application, in my personal opinion. (That’s less than 5.15 minutes of downtime in a year) excellent work to the Application Team! Plus I the Chat feature is wonderful, very helpful for on the go type of people. Proud to be able to say I have an account with Gather FCU, much Mahalo! -Nathan S. Brown ### 5/5 — Super convenient *2021-09-27, version 2.34.1* I’m so impressed with Pay, I can send my payments at the convenience of my home any day at any time. This is awesome💜 ## Most critical reviews (10 lowest-rated) ### 1/5 — Frauds issues. *2026-02-11, version 3.30.2* To many frauds on my Credit card. I also was under the assumption that was not my responsibility that’s why I put my hard earned money was to help protect my little money that I have. ### 1/5 — App Worthless—Often “Updating” *2026-01-05, version 3.30.0* Good Bank, Horrible App — show info from “1 Week Ago” and “Updating,” so how much balance? Great people and Good Credit Union, especially in person. ### 1/5 — Terrible *2025-12-07, version 3.29.0* Absolute joke of a bank. They’ve blocked my card multiple times for purchases all under $20! I would not recommend this bank. ### 1/5 — Late Payment Reminders *2025-11-19, version 3.29.0* Should be done promptly, not weeks later. ### 1/5 — New update *2025-10-31, version 3.17.0* Not user friendly to the rest of the population who has older phones not cool 👎🏽 ### 1/5 — Update 3.10.3 *2024-03-26, version 3.5.0* I can no longer use app on my iPhone. Will gather fix this inconvenience that it has caused it’s members? ### 1/5 — The app and online experience are terrible. *2023-08-26, version 3.5.0* If you need to interact with your bank or credit union online, go elsewhere. The app and the online experience have been terrible since I started with them in 2018. I have NEVER had a good experience with any online interaction. The app tells me I’m using the wrong password every time I have to change anything. Forget about trying to use a service like Zelle, you will spin your wheels until your ready to cry. I don’t know who is charge of the online experience, but that person is clearly a sadist or completely inept and incompetent. The people at the branches are lovely, but lovely doesn’t help you out a whole lot when you need to conduct business and you can’t get into a branch. ### 1/5 — Wow, how the mighty have fallen. *2021-05-14, version 2.30.0* Just another bank. These guys use to be the best thing in banking here on Kauai. Great customer service, low loan rates, everything to make sure customers were happy. Now...it’s just another bank. ### 1/5 — Terrible *2019-10-12, version 2.12.0* Terrible mobile online honestly. I have the two gather apps so I can connect online but it would not even allow me to connect at all. Keeps telling me to retry I’m over it, even if I have solid connection and WiFi...if I could rate it I’d rate it zero stars terrible. The other gather app I have to wouldn’t even alow me to to go through keeps saying my pass and ID is wrong. Went on the computer to their actual online site and it went thru I don’t understand. They should really try to fix their apps I’m disappointed. ### 1/5 — Faulty App *2019-05-24, version 2.6.0* App keeps crashing on my iPhone XS Max. Uninstalled and reinstalled the app keeps telling me there is an update to the app however when I go into the App Store it just says “open” and not “update” ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent service *2026-06-03, version 3.34.1* Mahalo nui loa! ### 5/5 — Love *2026-05-31, version 3.34.1* I love Gathering Credit Union (Kauai Community Credit Union). ### 5/5 — MY BEST FRIENDS EVER! *2025-11-27, version 3.29.0* Always helpful, polite and courteous friends. Even when I am being awkward and sometimes difficult. I am handicapped and I appreciate them to the MOON and Back! ### 5/5 — Great credit union *2025-09-25, version 3.27.0* Thank you for your consistency. I have been banking with you for over 30 years and appreciate your customer service and support. Also, the new services and technologies employed are very user friendly. Mahalo ### 5/5 — Gather App *2025-05-16, version 3.23.0* Easy and secure. Just how mobile banking should be. ### 5/5 — Amazing app! Best bank ever! *2024-12-24, version 3.18.0* This Credit Union is the amazing! Will never leave! ### 5/5 — No longer works on my phone *2024-12-05, version 3.18.0* Please help! I can no longer use the gather app because it requires a new iPhone. Please release a previous app version for old phone users. The app gives me the option to use an old version but it just keeps looping back to the App Store instead of opening the app. Please help if you can. Mahalo Aaron ### 5/5 — CC bill payment *2024-04-19, version 3.11.2* Big hassle trying to pay my bill the first time. First, it looked easy except I couldn’t complete it because it lacked the routing number. THAT was suspicious. So I called the 866 number listed but he couldn’t help me. He gave me a number to call which looked like I was calling locally but NO, Elizabeth was in Iowa. She couldn’t help me either! Finally I got to talk with someone on island and she guided me through, BUT it didn’t show the statement balance, just the current balance. Fix this. ### 5/5 — It “was” a GREAT app! *2024-03-25, version 3.5.0* Honestly,Gather really stepped it up with their app and all of the things that you can do with it. ILoved how I could keep track of everything and see all my transactions and add notes to explain where my money was going. I really liked the app and IUsed it every day just to make sure that my funds were secure and weren’t being stolen by scammers. Unfortunately since this new update that requires iOS 16, I have not been able to get into my account at all. I spent the entire weekend with zero money because I didn’t have any of my money in my checking account where I could access it with my ATM. I have an emergency that I needed money for and I wasn’t able to get to my money or transfer it because there was no way for me to get into my account just because I have an older iPhone that will only update to iOS 15.8.I’m also having the same problem with my iPad because I tried to install it on my iPad as well. IUse these two devices for everything I don’t even use a computer anymore. Hopefully They will make this app still available for people that have older phones. ### 5/5 — Will not update. *2024-03-21, version 3.5.0* I have a iPhone 7+. A iOS 15.8 .2 updated. Will not update to 16.00 version! Was working perfectly before FORCED update. Now unable to access my account. What NOW ?? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*