# Gatwick Express — Gatwick train times & tickets > Official app for Gatwick Express train times and ticket booking. (iPhone/iPad app by The Go-Ahead Group plc.) - Source: https://appshunter.io/ios/app/gatwick-express/id1134559254 (this page in markdown: same URL + `.md`) - Developer: [The Go-Ahead Group plc](https://appshunter.io/developer/566501475) - Category: Travel - Price: Free - Rating: 4.40/5 from 13 App Store ratings · 115 written reviews indexed - Age rating: 4+ - Requires: iOS 15.1 · 82 MB - Languages: American English - Released: 2016-09-04 - Data updated: 2026-08-27 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/gatwick-express/id1134559254/reviews.md ## What is Gatwick Express? Download the official Gatwick Express app to check train times and book tickets for direct routes to Gatwick Airport and beyond. Experience hassle-free travel with our transparent pricing and exceptional service. With the Gatwick Express app you can: ENJOY ZERO BOOKING FEES: Buy any GB tickets directly through our app and pay no additional booking fees. DIRECT AIRPORT TRAVEL: Enjoy direct and fast travel to and from Gatwick Airport, ensuring a stress-free start to your journey. LIVE SERVICE UPDATES: Receive real-time updates on your regular services. Stay informed with personalised alerts from network experts. MAKE A CLAIM: Set-up your Auto Delay Repay feature and easily claim compensation for delayed journeys. ON-THE-GO ASSISTANCE: Request Passenger Assistance anytime you need it. Travel with confidence knowing support is just a tap away. ## Key features - Check train times - Book tickets - Zero booking fees - Direct airport travel - Live service updates - Auto Delay Repay claims - On-the-go assistance ## Recent user reviews (10 of 115) All indexed reviews: https://appshunter.io/ios/app/gatwick-express/id1134559254/reviews.md ### 1/5 — App crashes constantly *2026-05-20* App constantly crashes, making it next impossible to book and view tickets. **Developer response:** Thanks for letting us know. Please get in touch so we can help resolve this, you can reach us here: https://www.gatwickexpress.com/help-and-support/contact-us - Gatwick Express Digital Team. ### 1/5 — Not enough bandwidth to download their App *2026-03-10* Frustrating unable even to open something simple **Developer response:** Sorry you're having trouble loading the app. Please reach out to us at https://www.gatwickexpress.com/help-and-support/contact-us - Gatwick Express Digital Team. ### 1/5 — Consent *2026-02-06* I don’t want to give consent to all that companies they are not essential this is a kind of bullying. If you want to use our app you have to accept these. Well I guess I won’t use it than. **Developer response:** Thanks for the feedback. Only essential permissions are required; the rest are optional. If you’d like to share more, please contact us at https://www.gatwickexpress.com/help-and-support/contact-us - Gatwick Express Digital Team ### 5/5 — Great app for train tickets *2026-01-21* Great app for train tickets, so simple to use **Developer response:** Thank you so much for your feedback! We're glad to hear you find the app simple and easy to use. Your experience means a lot to us, and we’re always working to keep things smooth and convenient for every journey. Any additional feedback please contact us via https://www.gatwickexpress.com/help-and-support/contact-us - Gatwick Express Digital Team ### 1/5 — Rubbish app. Absolutely rubbish customer service. *2025-10-29* This app is very very bad. When you buy a ticket for the same day the date says tomorrow’s date but it is actually valid from today and till tomorrow. I got scammed because when I made 100 percent sure that I purchased a ticket for the 16th October and then went to scan the ticket to let me through the barrier at Gatwick airport station the barrier didn’t open when I showed the ticket to the ticket barrier staff he confused me and said “this ticket is valid from tomorrow look it says 17th October.” This led me to buy another exactly same ticket then I realised that the ticket was valid from today but till tomorrow. How did a Gatwick airport station staff who works there not know this? Also the refund/delay repayment customer service on this app is horrendous. It send you round in circles and tells you to click on a link for a refund which is a dead end. It says enter the captcha and when you press on it it just says “error occurred”. Why is there not a quick and easy refund option on this app for unused and unscanned tickets? After chasing my refund through a form I found after so many attempts and getting a email response saying they have sent my email to the refund team still I haven’t been refunded for the extra ticket I was scammed into buying which a train staff should have known. Read the other honest reviews they have said the same thing about the date situation. This sort of scam should be addressed by the uk government as this is totally against trading standards. ### 1/5 — Bugs *2025-10-25* A lot of bugs. It is buying tickets for wrong dates. Firstly mention one date after that ticket itself os for another. And you cant change it already. It is a shame!!! DONT USE IT ### 5/5 — Ann *2024-11-24, version 3.0.10* Everything went smoothly and simple to use ### 1/5 — Can’t even register *2024-10-23* Final page of registration and got the error. “There was an unknown error” London and gatwick are global travel hubs and the official travel app for the official train can’t even register or sign in. ### 5/5 — Brilliant update *2024-07-18* Thanks! ### 1/5 — Very bad design *2024-03-26, version 2.0.12* Why isn’t it obvious to the App designer that the homepage should show a ticket search and/or purchased tickets? Instead the entire page is a link to X (Twitter), and navigating to search or tickets is a tiny little button somewhere hard to find, and the process is not at all intuitive. It defies belief. And are they even paying attention to these reviews!? ## Frequently asked questions about Gatwick Express ### What does the Gatwick Express app do? The Gatwick Express app allows you to check train times and book tickets for direct routes to and from Gatwick Airport. It aims to provide a hassle-free travel experience with features like live updates and easy assistance requests. ### What are the key features of the Gatwick Express app? Key features include checking train times, booking tickets with zero booking fees, direct airport travel, live service updates with personalized alerts, the ability to make Auto Delay Repay claims, and on-the-go passenger assistance. ### Is the Gatwick Express app free to use? Yes, the app is free to download and use. While the app itself is free, you will still need to purchase train tickets for your journeys. ### Who is the Gatwick Express app for? This app is designed for individuals who need to travel to or from Gatwick Airport by train. It is particularly useful for those seeking direct routes, real-time travel information, and convenient ticket purchasing. ## Version history (last 5 releases) ### 5.0.23 — 2026-08-25 App enhancements and performance updates. ### 5.0.22 — 2026-08-11 App enhancements and performance updates. ### 5.0.21 — 2026-07-31 App enhancements and performance updates. ### 5.0.20 — 2026-07-14 App enhancements and performance updates. ### 5.0.19 — 2026-07-02 App enhancements and performance updates. ## Apps similar to Gatwick Express | App | Rating | Price | Category | | --- | --- | --- | --- | | [Jet2 - Holidays and Flights](https://appshunter.io/ios/app/jet2-holidays-and-flights/id784548884) | 4.8 (737) | Free | Travel | | [South Western Railway](https://appshunter.io/ios/app/south-western-railway/id1104215511) | 4.7 (1,224) | Free | Travel | | [Taxiapp UK: London Black Cab](https://appshunter.io/ios/app/taxiapp-uk-london-black-cab/id1639547043) | 2.4 (16) | Free | Travel | | [easyJet: Travel App](https://appshunter.io/ios/app/easyjet-travel-app/id483568103) | 4.8 (59,641) | Free | Travel | | [Seatfrog: Rail Journey Planner](https://appshunter.io/ios/app/seatfrog-rail-journey-planner/id1129001637) | 4.7 (354) | Free | Travel | | [Addison Lee: Taxis & Couriers](https://appshunter.io/ios/app/addison-lee-taxis-and-couriers/id718312937) | 4.9 (601) | Free | Travel | ## More apps by The Go-Ahead Group plc - [Southern Railway](https://appshunter.io/ios/app/southern-railway/id779618917) - [ThamesLink Railway](https://appshunter.io/ios/app/thameslink-railway/id908805038) - [Southeastern: Train tickets](https://appshunter.io/ios/app/southeastern-train-tickets/id1544126349) - [Go North East](https://appshunter.io/ios/app/go-north-east/id1556028079) - [Southern Vectis](https://appshunter.io/ios/app/southern-vectis/id1556029040) All apps by The Go-Ahead Group plc: https://appshunter.io/developer/566501475 ## Related topics [gatwick express](https://appshunter.io/ios/topics/gatwick-express) · [gatwick](https://appshunter.io/ios/topics/gatwick) · [london gatwick airport](https://appshunter.io/ios/topics/london-gatwick-airport) · [gatwick airport official](https://appshunter.io/ios/topics/gatwick-airport-official) · [knutsford express](https://appshunter.io/ios/topics/knutsford-express) · [london gatwick airport lgw](https://appshunter.io/ios/topics/london-gatwick-airport-lgw) · [gatwick airport](https://appshunter.io/ios/topics/gatwick-airport) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*