# Gatwick Express — user reviews > 115 indexed App Store user reviews of Gatwick Express by The Go-Ahead Group plc, rated 4.40/5 from 13 ratings. - Source: https://appshunter.io/ios/app/gatwick-express/id1134559254/reviews - App overview in markdown: https://appshunter.io/ios/app/gatwick-express/id1134559254.md - Rating breakdown: 5★ 11 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2 ## Newest reviews (17 of 115) ### 1/5 — Don’t get it *2023-09-11, version 2.0.11* This app should be removed from the store. Nothing works ### 1/5 — Non scaricatela *2023-09-09, version 2.0.11* Non accetta pagamenti tramite paypal, usando Mastercard al momento della conferma del pagamento, l’app va in crash e si chiude da sola. Metto una stella perché non posso mettere di meno ### 1/5 — Awful *2023-09-08, version 2.0.11* Doesn’t let you do anything on this app. Pointless. Deleted straight away. ### 1/5 — Useless *2023-08-29* Bugs everywhere. Can’t purchase ticket. Don’t download. ### 1/5 — Just crashed *2023-08-24, version 2.0.11* Literally just crashed after putting in all details ### 1/5 — Couldn’t buy a ticket *2023-06-25, version 2.0.11* Would give it zero if I could ### 1/5 — Wouldn’t let me pay *2023-06-19, version 2.0.11* Whenever I would go to try and pay for a ticket the app would just crash ### 1/5 — Crashes at Payment *2023-06-18* It has a number of bugs. Doesn’t explain password requirements and I had to fiddle with it for some time to create an account. After putting credit card information in and hitting the payment button, the app crashed - several times. We weren’t charged for the ticket but had to turn to the online website to buy our tickets. ### 1/5 — Avoid to install *2023-06-17, version 2.0.11* I installed and after 10 mins I deinstalled, not working ay all. is not quick nor friendly ### 1/5 — App Crashes *2023-06-02, version 2.0.11* Currently on iPhone 14 Pro the App is not usable as it crashes immediately when starting it. ### 1/5 — Can’t open app. Crashes instantly. *2023-05-29* Dud. ### 1/5 — Not use possible - *2023-05-26, version 2.0.11* unbrauchbar, stürzt beim Öffnen ab ### 1/5 — App crashes every time *2023-05-24, version 2.0.11* App crashing even after deleting & reinstalling ### 1/5 — Keeps crashing *2023-05-24* App crashes immediately on fully updated iOS. ### 1/5 — Pointless *2023-05-24, version 2.0.11* Doesn’t even open !! Crashes every time ! Re-installed twice on an iPhone 13!! Joke !! ### 1/5 — Crashes immediately on iOS 16 *2023-05-22* Doesn’t even open. Apple should delist this since it hasn’t been maintained for its newer devices. ### 1/5 — Crashes on launch *2023-05-20, version 2.0.11* Used to work but not crashes on launch, even after a delete and reinstall. ## Most critical reviews (10 lowest-rated) ### 1/5 — App crashes constantly *2026-05-20* App constantly crashes, making it next impossible to book and view tickets. **Developer response:** Thanks for letting us know. Please get in touch so we can help resolve this, you can reach us here: https://www.gatwickexpress.com/help-and-support/contact-us - Gatwick Express Digital Team. ### 1/5 — Not enough bandwidth to download their App *2026-03-10* Frustrating unable even to open something simple **Developer response:** Sorry you're having trouble loading the app. Please reach out to us at https://www.gatwickexpress.com/help-and-support/contact-us - Gatwick Express Digital Team. ### 1/5 — Consent *2026-02-06* I don’t want to give consent to all that companies they are not essential this is a kind of bullying. If you want to use our app you have to accept these. Well I guess I won’t use it than. **Developer response:** Thanks for the feedback. Only essential permissions are required; the rest are optional. If you’d like to share more, please contact us at https://www.gatwickexpress.com/help-and-support/contact-us - Gatwick Express Digital Team ### 1/5 — Rubbish app. Absolutely rubbish customer service. *2025-10-29* This app is very very bad. When you buy a ticket for the same day the date says tomorrow’s date but it is actually valid from today and till tomorrow. I got scammed because when I made 100 percent sure that I purchased a ticket for the 16th October and then went to scan the ticket to let me through the barrier at Gatwick airport station the barrier didn’t open when I showed the ticket to the ticket barrier staff he confused me and said “this ticket is valid from tomorrow look it says 17th October.” This led me to buy another exactly same ticket then I realised that the ticket was valid from today but till tomorrow. How did a Gatwick airport station staff who works there not know this? Also the refund/delay repayment customer service on this app is horrendous. It send you round in circles and tells you to click on a link for a refund which is a dead end. It says enter the captcha and when you press on it it just says “error occurred”. Why is there not a quick and easy refund option on this app for unused and unscanned tickets? After chasing my refund through a form I found after so many attempts and getting a email response saying they have sent my email to the refund team still I haven’t been refunded for the extra ticket I was scammed into buying which a train staff should have known. Read the other honest reviews they have said the same thing about the date situation. This sort of scam should be addressed by the uk government as this is totally against trading standards. ### 1/5 — Bugs *2025-10-25* A lot of bugs. It is buying tickets for wrong dates. Firstly mention one date after that ticket itself os for another. And you cant change it already. It is a shame!!! DONT USE IT ### 1/5 — Can’t even register *2024-10-23* Final page of registration and got the error. “There was an unknown error” London and gatwick are global travel hubs and the official travel app for the official train can’t even register or sign in. ### 1/5 — Very bad design *2024-03-26, version 2.0.12* Why isn’t it obvious to the App designer that the homepage should show a ticket search and/or purchased tickets? Instead the entire page is a link to X (Twitter), and navigating to search or tickets is a tiny little button somewhere hard to find, and the process is not at all intuitive. It defies belief. And are they even paying attention to these reviews!? ### 1/5 — What is the point of this app *2024-02-17, version 2.0.12* When you take 10 minutes to download the app, set-up your account then order tickets, only for the transaction to fail for no apparent reason (I bought plenty of other things today with that card) you know you have a crapp app ### 1/5 — No time tables!! *2024-01-07, version 2.0.12* What use is this app if you can’t tell what time the trains leave? They only run every half hour so getting it wrong can make a huge difference. Utterly useless. ### 1/5 — Utterly *2023-09-30, version 2.0.12* Totally useless ## Most praised reviews (10 highest-rated) ### 5/5 — Great app for train tickets *2026-01-21* Great app for train tickets, so simple to use **Developer response:** Thank you so much for your feedback! We're glad to hear you find the app simple and easy to use. Your experience means a lot to us, and we’re always working to keep things smooth and convenient for every journey. Any additional feedback please contact us via https://www.gatwickexpress.com/help-and-support/contact-us - Gatwick Express Digital Team ### 5/5 — Ann *2024-11-24, version 3.0.10* Everything went smoothly and simple to use ### 5/5 — Brilliant update *2024-07-18* Thanks! ### 5/5 — Ottima *2019-08-04, version 2.0.9* Mi sono fatto i biglietti elettronici per me e la mia famiglia all’aeroporto prima di partire per Londra un po’ dubbioso , una volta arrivati a Londra ho ringraziato di averlo fatto, ho evitato la coda alle biglietterie e siamo saliti direttamente sul treno. Ho pagato con PayPal senza problemi . ### 5/5 — Great app *2019-06-13, version 2.0.9* 2 tips for an easy use : To change the way gatwick -> Victoria to Victoria -> Gatwick you have to do it first on the welcome screen and a second Time on the booking process screen. To have your ticket on the app, you have to register before booking. ### 5/5 — Great improvement on the previous version *2018-05-15* Ticket booking seems much quicker and really like being able to save my flight to check its status. ### 5/5 — Easy to use and fast! *2018-05-09, version 2.0.1* Super fast booking with login and tickets are all shown in my account section, no losing any tickets! I like the tube updates and flight info as well, brilliant app! ### 5/5 — Worked perfectly - great features *2018-03-15* Have tried the app again today. It is perfect. Appreciate features such as flight departures (will see later if it really does what is says on the tin) and tube updates. Well done. Keep up the good work. ### 5/5 — Thank you! *2016-08-05* Contracting at Gatwick from London means I need to often get myself over there same day at last minute notice, this app has already made things a lot easier for me. **Developer response:** . ### 4/5 — Great App *2016-09-02, version 1.0* Loved being able to check my flight and trains at the same time! Would recommend this app! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*