# GBGO firstconnect — Report incidents and losses > Mobile app for GB clients to report insurance losses and incidents. (iPhone/iPad app by GALLAGHER BASSETT SERVICES INC.) - Source: https://appshunter.io/ios/app/gbgo-firstconnect/id1246367491 (this page in markdown: same URL + `.md`) - Developer: [GALLAGHER BASSETT SERVICES INC](https://appshunter.io/developer/1193725630) - Category: Business, Medical - Price: Free - Rating: 3.30/5 from 4 App Store ratings · 1 written reviews indexed - Age rating: 4+ - Requires: iOS 11.0 · 97 MB - Languages: American English - Released: 2018-08-09 - Data updated: 2026-06-01 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/gbgo-firstconnect/id1246367491/reviews.md ## What is GBGO firstconnect? Great news! GBGO® firstconnect app is now available from the App Store! GBGO® firstconnect is a FREE, easy to use mobile app that allows GB clients to submit a loss for all major lines of coverage securely via the web, phone or tablet. Some of the features/functions available to users are: Supported Lines of Coverage – Workers’ Compensation, General Liability, Auto and Property Multi-channel reporting - Loss reporting from phone, tablet and web 2-step approval workflow - Managers can review, edit and complete the loss report Faster data entry with SMART forms - Improved data accuracy with error handling and validation Attachments - Upload photos, videos and documents from site of accident Completed reports - Immediate confirmation on successful submission of a loss Track previously reported losses - Branch info displayed on completed reports FAQs - Get answers to frequently asked questions 24x7. To contact GB Technical Support, please email gb.firstconnect.support@gbtpa.com or call at 800-284-5213 GBGO: Taking claims management mobile ## Key features - Report losses for Workers' Comp, General Liability, Auto, Property - Multi-channel reporting (phone, tablet, web) - 2-step approval workflow for managers - SMART forms with error handling - Upload photos, videos, and documents - Immediate submission confirmation - Track previously reported losses ## Recent user reviews (1 of 1) All indexed reviews: https://appshunter.io/ios/app/gbgo-firstconnect/id1246367491/reviews.md ### 1/5 — Useless *2021-01-21* At first I was relieved that there was an app available to use for claim management. I am beyond disappointed. I can’t even measure the disappointment. The app developers are obviously not aware of how GBS needs it clients to use the app. That first call really unnerved me! I have been on light duty from work for 6 weeks now and still cannot login to the app. I have contacted support 6 times have been given vague answers like “glitches” and “server problems”. That’s when I even get an answer. I was even given instructions for an app that’s not even available through GBS on a 4th attempt to get help! I tried to use the email support for login, but it will not work because, guess what, I am not logged in! I have sent screenshots, my claim supervisor has called and the last time I actually talked to a human in support, I was treated very disrespectfully and was told I am accessing the wrong app. I sent a screenshot to a specific email given to me by the developer and the support tech didn’t recognize their own app! By law in my state, I am REQUIRED to report certain information and I am told by GBS I have to use the app. I am stuck as I am constantly playing phone tag and spinning on the email merry-go-round. I am concerned that my claim will be terminated because I cannot process information. I have received better tech support for other tech issues from high school kids and I wish I could one of them for help I’m so frustrated. ## Frequently asked questions about GBGO firstconnect ### What types of insurance losses can be reported with GBGO firstconnect? GBGO firstconnect supports reporting for Workers' Compensation, General Liability, Auto, and Property insurance lines. This comprehensive coverage allows clients to manage various types of claims through the app. ### How does GBGO firstconnect ensure data accuracy? The app utilizes SMART forms with built-in error handling and validation to improve data accuracy during loss reporting. This feature helps prevent common mistakes and ensures that submitted information is more reliable. ### Can I submit evidence with my loss report using GBGO firstconnect? Yes, GBGO firstconnect allows users to upload attachments directly from the site of the accident. This includes photos, videos, and other relevant documents to support the loss report. ### Is there a confirmation process for submitted loss reports? GBGO firstconnect provides immediate confirmation upon the successful submission of a loss report. This ensures that users are aware their report has been received and is being processed. ### Does GBGO firstconnect offer manager review capabilities? Yes, the app features a 2-step approval workflow where managers can review, edit, and complete loss reports. This collaborative approach ensures that reports are accurate before final submission. ### How can I track past losses with GBGO firstconnect? You can track previously reported losses within the app, and completed reports will display branch information. This feature provides a convenient way to access historical claim data. ### What devices are compatible with GBGO firstconnect? GBGO firstconnect is available on iPhone and iPad devices. The app is designed for mobile use on these platforms. ### How often is GBGO firstconnect updated? The latest version of GBGO firstconnect is 0.13.0, which was last updated on July 9, 2020. While updates are not frequent, the app is functional for its intended purpose. ## Version history (last 5 releases) ### 0.13.0 — 2020-07-09 Fixed bug for user unable to login into app. ### 0.12.0 — 2020-04-14 Bug fixes ### 2.0.0 — 2020-03-21 Bug Fixes ### 1.5.0 — 2018-12-14 In addition to images and videos, you can now upload documents (e.g. .doc, .xls, .pdf etc.) when reporting a loss. ### 1.1.0 — 2018-08-23 Minor Bug Fixes ## More apps by GALLAGHER BASSETT SERVICES INC - [GBGO mygbclaim](https://appshunter.io/ios/app/gbgo-mygbclaim/id1193732201) All apps by GALLAGHER BASSETT SERVICES INC: https://appshunter.io/developer/1193725630 ## Related topics [gbgo firstconnect](https://appshunter.io/ios/topics/gbgo-firstconnect) · [gbgo mygbclaim](https://appshunter.io/ios/topics/gbgo-mygbclaim) · [gbgo](https://appshunter.io/ios/topics/gbgo) · [gallagher bassett services inc](https://appshunter.io/ios/topics/gallagher-bassett-services-inc) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*