# GBGO mygbclaim

> Mobile claims management and medical information access. (iPhone/iPad app by GALLAGHER BASSETT SERVICES INC.)

- Source: https://appshunter.io/ios/app/gbgo-mygbclaim/id1193732201 (this page in markdown: same URL + `.md`)
- Developer: [GALLAGHER BASSETT SERVICES INC](https://appshunter.io/developer/1193725630)
- Category: Medical, Finance
- Price: Free
- Age rating: 17+
- Requires: iOS 15.6 · 53 MB
- Languages: English
- Released: 2017-02-14
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/gbgo-mygbclaim/id1193732201/reviews.md

## What is GBGO mygbclaim?

Great news! A new version of GBGO® mygbclaim app is now available from the App Store! 

GBGO® mygbclaim helps users manage their claims anytime, anywhere from their smartphones. It provides the claim information users need, when they need it. It is easy to use, reliable, and secure. Some of the features/functions available to users are:

SMART bar - Access personalized messages, notifications, reminders, FAQs, and more

Payments - View benefit payments history, receive instant notifications when payments are issued and enroll in Direct Deposit.

Doctor Appointments - Track and manage your doctor appointments and receive friendly reminders on the SMARTbar.

Medical Cards - Access digital versions of the Medical Card and the Pharmacy card (Rx Card) with ‘one click’.

Claim Contacts - Search for medical providers and pharmacies with interactive driving directions and one click call option

Connect with your Resolution Manager – Call, email or attach and send reimbursement requests and doctor notes to your GB Resolution Manager with ‘one click’.

Report Released for Return to Work Date and request your Resolution Manager to update your contact information from the app.

FAQs - Get answers to frequently asked questions 24x7.

Share app feedback - we value your thoughts and suggestions

Experience the app in Spanish

To contact GB Technical Support, please email gbgo.support@gbtpa.com.

GBGO: Taking claims management mobile

## Key features

- Manage claims anytime, anywhere
- View benefit payments history
- Track doctor appointments
- Access digital medical and pharmacy cards
- Connect with Resolution Manager
- Search for medical providers and pharmacies

## Recent user reviews (10 of 56)

All indexed reviews: https://appshunter.io/ios/app/gbgo-mygbclaim/id1193732201/reviews.md

### 1/5 — Possibly the worst app I’ve ever used

*2026-07-11, version 12.0.5*

This app is completely useless.

### 1/5 — Terrible

*2026-06-08, version 12.0.5*

This app would be great if the employees at GB actually did their job.
No information is ever put into this thing by anyone. It’s not very intuitive when it comes to user input. No one ever answers their phone or email(s). This company [GB] and this app are absolute trash.

### 2/5 — I mean it’s the only app they got

*2026-05-23, version 12.0.5*

So, the app doesn’t remember you ever. I have to go thru too much to just log in. On top of that, the direct deposit takes two days after it says it’s there so dont do it. The mail checks came in faster and sometimes early. The direct deposit says it went in on Thursday today is Saturday and all my bills are late. Thank you(sarcasm).

### 1/5 — Didn’t work

*2026-02-03, version 10.0.0*

My case number and my social security number didn’t work to get me any info

### 1/5 — Ridiculous

*2025-11-01, version 10.0.0*

Ridiculous. That is all.

### 1/5 — You can’t put the app on your Home Screen?

*2025-09-21, version 10.0.0*

I don’t get it to log in now you have to go to Apple to log in to open the GB app? Instead of finding it on you Home Screen to push the app picture? Don’t like it one bit!

### 1/5 — Does not work

*2025-09-16, version 10.0.0*

Been trying to log in for over a week and says doesn’t recognize my account.

### 1/5 — Makes things harder

*2025-09-09, version 10.0.0*

Does not let me select anything at all it just takes me back to the Home Screen.

### 1/5 — No logins

*2025-08-23, version 10.0.0*

I give it one star because I cannot login, all day with tech-support email screenshot I did everything they told me to do and I still cannot login

### 1/5 — App access not verified/grantes

*2025-08-21, version 10.0.0*

I would give this app 0 stars, if I could. I am not able to access my account because my husband’s email (at the time
of his death 10 years ago) no longer exists. I can give his social security number, date of birth, death certificate and postal code. But for some
reason it’s an outdated (and non-existent email address) that is preventing me access. Customer service claims that the HIPAA law mandates that my husband’s email
address from 2015 must be registered for logging on. Seriously?!! Personally, I think this is just an incompetent and awful app design…

## Frequently asked questions about GBGO mygbclaim

### What does the GBGO mygbclaim app do?

The GBGO mygbclaim app allows users to manage their claims, view benefit payment history, and access digital medical and pharmacy cards directly from their smartphones. It provides secure, anytime access to essential claim information and facilitates communication with your Resolution Manager.

### What are the key features of the GBGO mygbclaim app?

Key features include managing claims, viewing payment history, receiving payment notifications, enrolling in direct deposit, tracking doctor appointments with reminders, accessing digital medical and pharmacy cards, searching for providers, and connecting with your Resolution Manager via call or email.

### Is the GBGO mygbclaim app free to use?

Yes, the GBGO mygbclaim app is available for free download and use. There are no in-app purchases or advertisements mentioned in the app description.

### Who is the target audience for this app?

This app is designed for individuals who need to manage their medical claims, track appointments, and access their insurance information conveniently from their smartphone. It is particularly useful for those who want to stay updated on their benefit payments and connect with their Resolution Manager.

### How can I get help if I have issues with the app?

If you encounter any issues or have questions about the app, you can contact GB Technical Support by emailing gbgo.support@gbtpa.com. The app also includes an FAQ section for quick answers to common questions.

## Version history (last 5 releases)

### 12.0.5 — 2026-04-27

This update enhances the MyGBClaim app with improved design, navigation, and performance. Multi‑Factor Authentication (MFA) has been added to strengthen security and is now required at login, allowing account verification via email or an authenticator app.

### 10.0.0 — 2024-10-26

With this release of GBGO® mygbclaim, eligible users can now enroll in Citi's payment exchange program. Access to the portal for enrollment is made easy through SSO authentication within the app.

### 9.0.0 — 2023-11-08

Improved provider search feature that will rank results.

### 8.0.3 — 2022-07-13

Customized skins and logo for specific employers

### 7.5.3 — 2021-09-23

Bug fix

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## More apps by GALLAGHER BASSETT SERVICES INC

- [GBGO firstconnect](https://appshunter.io/ios/app/gbgo-firstconnect/id1246367491)

All apps by GALLAGHER BASSETT SERVICES INC: https://appshunter.io/developer/1193725630

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*