# GCash — user reviews > 632 indexed App Store user reviews of GCash by MYNT, INC., rated 3.30/5 from 2,751 ratings. - Source: https://appshunter.io/ios/app/gcash/id520020791/reviews - App overview in markdown: https://appshunter.io/ios/app/gcash/id520020791.md - Rating breakdown: 5★ 1,218 · 4★ 299 · 3★ 210 · 2★ 179 · 1★ 845 ## What do users think of GCash? Overall sentiment: mixed **Pros** - ✨ Convenient and easy to use - 💰 Rebates and discounts for transactions - 🚀 Fast money transfers and bill payments - 🌍 Accessible for overseas Filipinos **Cons** - 🐛 Frequent app crashes and errors - 🤖 Unhelpful and slow customer support - 🔒 Security and verification issues - 💰 Expensive transaction fees **Commonly reported bugs** - Unable to receive OTP for login/transactions - Verification process frequently fails - Inconsistent app performance and stability - Funds disappearing from accounts without explanation **Most requested features** - Add support for international bank accounts - Improve OTP delivery for overseas users - Implement biometric authentication options - Provide more transparency on transaction history ## Newest reviews (19 of 632) ### 2/5 — Asking to link bank account *2026-06-29, version 6.00.1* Unstable app. Asking to link the bank account, always failed saying the bank is already linked and yet no bank is showing to be linked ### 1/5 — Have a real programmer fix your app *2026-06-22* Who ever wrote your app just be embarassed. Also have some real tester too. ### 1/5 — Stopped working after 2 transactions *2026-06-18, version 6.00.0* For some reason the app stopped being responsive after 2 transactions which both went through. Have log in and out multiple times and it won’t add a new transaction. Tried to report the problem but this isn’t one of the categories - app malfunction. Please fix it! ### 1/5 — Bad app. Took my money never gave back *2026-06-11, version 6.00.0* Scam, will use Maya. Difficult to register, no support ### 1/5 — very annoying *2026-06-11, version 6.00.0* what painful garbage app. too long to process, expiring connections. delete this app. ### 1/5 — … *2026-06-11, version 6.00.0* Its very frustrating how this app always need an update, always changing when it doesn’t even need it. At least wait for a year for a new things ### 4/5 — Bugs *2026-06-10* what is happening to the Gcash is not working again, and it's hard to update the app.. ### 1/5 — Wtf *2026-06-09, version 5.99.0* tangina Lang ha ### 1/5 — Cannot receive code for signing in *2026-06-09, version 5.99.0* why I can’t receive a code using my U.S. number registered number? ### 1/5 — Scam!!! Fraud *2026-06-08, version 5.99.0* This app asks users for a lot of personal financial information especially about their bank accounts! So beware! If I get fraud alerts I know it’s from this app! Never again! 🤮🤮🤮 ### 1/5 — Overall, the app experience is unreliable and frustrating. *2026-06-06* (Using this app in Canada) 1. Frequent bugs and loading issues. The app often fails to respond when I tap “Continue,” requiring me to reopen it. 2. Poor photo capture system. Photos are taken automatically before I am ready, with no option to review or retake them. This may be causing the repeated verification errors. 3. No website access option: There is currently no option to complete the process through a website, which would provide an alternative when the app is not working properly. Again, the app experience is unreliable and frustrating. Improvements to app stability and the verification process are needed. ### 1/5 — Cannot receive OTP *2026-06-03* I cannot receive OTP to login to my account in Canada with a roaming number. ### 1/5 — Gcash is scam *2026-06-01, version 5.99.0* I just send 40 nzdollar but there's nothing come gcash it said the gcash receive it but it's not showing WORST APP EVER NOT RECOMMENDED gcash is scam ### 1/5 — OTP Issue *2026-06-01, version 5.99.0* Cannot receive OTP dito sa NZ, kahit na yung suggestion nyo sa help center, hindi pa rin effective, di parin ako naka tanggap ng OTP. Sayang ang pera ko, na kaka disappoint lang. Sana gawan niyo ng paraan at sana di ako na scam sa app niyo. 😣 ### 2/5 — Not user friendly *2026-06-01, version 5.99.0* Di makareceive ng otp. Ang customer service ang hirap since nasa ibang bansa ako. Ung app walang other alternative aside sa phone number. Ang app puro resend lng pro wala naman dumarating. Yang chat with gigi walang kwenta ### 1/5 — Can’t access both accounts *2026-05-31, version 5.99.0* I hope we can solve this app issue, a week ago my app is working well pero this week I can’t access both of my PH and AU acc, otp is not working for AU and ung ph naman I tried logging in pero nag-crash yung app. 🥹 ### 1/5 — Not working here in California right now *2026-05-31, version 5.99.0* Man trying to send emergency money to the PH but the otp system is not working i just need the verification to send the money but im not receiving anything their solution is put your device on airplane mode and reopen the app its an otp that you are not sending i wish you can select a authenticator or email me the otp but nope ### 1/5 — Buggy app, poor customer service *2026-05-29, version 5.99.0* The app doesn’t work with taking photos of state issued IDs and has many bugs and the customer service was not helpful and in the end I couldn’t even verify valid information that I have because the buggy app. ### 1/5 — Really Glitchy unable to use *2026-05-28, version 5.99.0* App opens a webpage that keeps refreshing after receiving the phone code. I do not recommend using the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — 1 star *2026-08-21, version 6.02.0* sheng sheng ampotangina di man lang ma verify e naka ilang id nako walang kwenta haup ### 1/5 — OTP Error *2026-07-29* OTP’s are not sending on time. You wait for the code and you receive nothing. Then you try again and you receive the old OTP for the previous transaction so it doesn’t work. Then again and again. It’s a loop bug! ### 1/5 — Frustrating to use *2026-07-25, version 6.01.0* Is this app forever in beta mode? ### 1/5 — Steals your money and then locks you out of the app with no support *2026-07-25, version 6.01.0* I added money to this app. And then they immediately locked me out, deleted my account, and I can't even get support help. This is the worse payment app I've ever used. I never write bad reviews. This app should be banned. ### 1/5 — Terrible as PH tourist *2026-07-16, version 6.00.1* As an American I CANNOT believe this is the widely accepted payment system in the Philippines. The App is atrocious, connecting bank accounts is near impossible, once you actually do connect it, it barely wants to process the transaction. ### 1/5 — Incomprehensible *2026-07-14, version 6.00.1* it freezes, you can’t even move to the next screen without it crashing. ### 1/5 — Optimize your UI and remove the ads upon startup *2026-07-12, version 6.00.1* We are already using the app, why do you need yo keep putting ads for more services in it? I’ve already missed multiple times to pay something by QR because “our services are busy” because of one stupid popup ad that showed up as I clicked the QR scanner, REMOVE THE POPUP ADS ALREADY BECAUSE THEY INTERFERE WITH HOW THE APP IS USED IN THE FIRST PLACE. ### 1/5 — Too many scam notifications and popups *2026-07-11, version 6.00.1* To many notifications and you can’t turn them off!!! Why??? Too many popups in the app. Scammmyyy junk. ### 1/5 — endless verification, no support *2026-07-11, version 6.00.1* horrible app, and you can't talk to anyone about linking your bank, the loop for verification never ends...... i tried 4 times and then tried to contact support for 10 whole minutes, no luck is this a real app??? i don't understand how non filipinos use this ### 1/5 — Shh** *2026-06-24, version 6.00.1* Such a dum app it logs your out and you never gon get or log back in to that the same account what a scam ## Most praised reviews (10 highest-rated) ### 5/5 — Dampel *2026-06-24* Dampel bro ### 5/5 — Easy to use *2026-03-24, version 5.97.0* Worked well, easy to use and got the transfer done. No issues on my side. ### 5/5 — Fast and Reliable *2025-11-21, version 5.93.0* Very fast and reliable ,I hope it wont Change and praying for more safety transaction and our little investment ### 5/5 — Foreigner here *2025-11-20, version 5.93.0* I have been using Gcash since I moved here in 2023. I have had no problems. I was even able to upgrade my account to Gcash Plus. I pay all of my bills through Gcash. I even use Gcash when ordering from Lazada or using Grab. ### 5/5 — Thank you Gcash *2025-09-15, version 5.91.0* Thank you, GCash, for making your app available to Filipinos in the U.S. It allows me to conveniently access my funds in the Philippines and continue paying my bills back home. ### 5/5 — Reliable and efficient to use *2025-09-11, version 5.90.0* been using gcash for like years already. its reliable and easy to use specially for our business and also very useful during pandemic. Its also keep upgrading and bee use on different things like paying bills and also can be used to other countries. ### 5/5 — How to updated my Gcash *2025-08-20, version 5.90.0* Aurelia valiente apolinar ### 5/5 — googs *2025-06-23, version 5.88.0* cj ### 5/5 — Useful *2025-06-18, version 5.88.0* I never had any issues using this app. I hope they will fix the issues about the scammers! More security questions! Thank you! ### 5/5 — Di maka updaaate *2025-05-10, version 5.87.0* Hoy Gcash di ako makaupdate --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*