# GCB Mobile App — user reviews > 58 indexed App Store user reviews of GCB Mobile App by GCB Bank PLC, rated 3.40/5 from 344 ratings. - Source: https://appshunter.io/ios/app/gcb-mobile-app/id6444388582/reviews - App overview in markdown: https://appshunter.io/ios/app/gcb-mobile-app/id6444388582.md - Rating breakdown: 5★ 143 · 4★ 12 · 3★ 24 · 2★ 26 · 1★ 78 ## What do users think of GCB Mobile App? Overall sentiment: negative **Pros** - 👍 Superb Interface - 👍 Seamless and user friendly - 👍 Excellent app for perfect banking **Cons** - 🐛 App crashes frequently - 🐛 Transactions not reflecting - 🐛 Mobile money transactions failing - 🐛 Registration process errors - 🐛 Poor customer support response - 🐛 App not working after update - 🐛 Virtual cards lost after update - 🐛 Unable to link account - 🐛 Investment section not working - 🐛 Standing order feature bugs - 🐛 Unable to open account from abroad - 🐛 App not showing on home screen - 🐛 Slow app performance - 🐛 Connection errors - 🐛 Account blocked after deposit - 🐛 Unable to block ATM card - 🐛 Email verification issues - 🐛 App fails to launch **Commonly reported bugs** - Photo upload fails during registration - Mobile money transactions not going through - App doesn't allow linking of account - Standing order feature crashes when hitting frequency tab - Messages sent to customer support go unanswered for weeks - Deposits from mobile money to bank account do not reflect, but money is debited - Virtual cards lost after update, and requesting new ones doesn't work - Email validation errors during registration - OTP not received via SMS or email - Money deposited does not reflect in the app - Cannot receive billing address for online payment - ATM card blocking is not functional - Withdrawal to Ghana Pay wallet deducts money but doesn't reflect in wallet - Online transactions don't go through, requiring a bank visit - Deposited money is taken without crediting the bank wallet - Mistakenly transferred money to virtual card cannot be reversed without bank visit - Error when trying to create an account with readycash card - App does not open after a new update - App not showing on home screen after download - Connection could not be established error - Money transferred on Friday not reflected by Monday - Payment fails and money is deducted, support is unhelpful - Registration process stuck after selfie, no details to review, invalid account number error - App crashes all the time - Cannot proceed with account creation without Ghana number, needs email verification option - Mobile money to account transfer deducted but not received, customer support unable to help - Deposits hang for over two weeks - App crashes during registration - Investment section not working well - App doesn't work - Scan app gives errors and excuses - Sending money results in 'try again later' error **Most requested features** - Allow personal record updates (contacts, address) without visiting the bank - Allow email verification for account creation - Bring back the old version or fix the new one ## Newest reviews (18 of 58) ### 1/5 — Your app is bad *2026-02-07, version 2.12* GCB is most worst bank you can use smh It’s just so bad and frustrating ### 1/5 — Issue *2026-01-29, version 2.12* The app doesn’t allow you to link your account on your phone ### 1/5 — Faulty *2026-01-07, version 2.12* Not working anymore ### 1/5 — Poor customer support *2025-12-03, version 2.11* I have sent a message for the past two weeks but they haven’t responded to me yet ### 1/5 — Bad service and worst experience *2025-11-24* It’s true you guys you are the worst bank the most worst bank I have ever seen in my life. You try to deposit money from your mobile money account to the bank account and it will never reflect and your money too will be detected from your account,if you see this review don’t download this app. Don’t use this bank never try to open this bank use a different bank because these people are really really really cheating as they are fraud and they chiefs. Thank you so much. This is my review for this app? Try to do better if you don’t, we don’t care 😏😒 ### 1/5 — Where are my virtual cards *2025-11-12, version 2.11* After the uodate I lost all my virtual cards in the app… it's asking me to request a new card while that option doesn't even work ### 1/5 — Cant even sign up *2025-11-05, version 2.9* I downloaded it on my iPhone and tried to register and when I entered my mail it said I should enter a valid mail even though my email was very correct, I downloaded it on my android, email was accepted but otp won’t drop not by sms and by mail all. Very terrible ### 1/5 — Email error *2025-11-01* I was creating my GCB account on my phone i added a valid email but it keeps saying i should add a valid email I tried different emails but still the same . ### 1/5 — Useless app *2025-10-20, version 2.8* Very useless app. Why does my money not reflect in the app. You better refund me ### 1/5 — I can’t receive my billing address for online payment *2025-09-22, version 2.8* I can’t receive my billing address for online payment ### 1/5 — Very very poor service GCB *2025-09-22, version 2.8* I regret coming to you and I don’t blame you I blame myself. I should’ve trusted my gut feelings and shun your wrecked bank. ### 1/5 — Bad Service *2025-08-25, version 2.8* Created an online account deposited twice, non has reflected yet I’ve been debited. Calling customer service till now no response. ### 1/5 — Poor banking *2025-08-23* Just downloaded this app recently and I transferred money from my mobile money to my bank that was yesterday and till now, it hasn’t reflected yet. I called all their service lines for help but it’s not going through. I would advise anyone out there to be careful about this. It isn’t good at all. ### 1/5 — bunch of scammers *2025-07-19, version 2.5* I registered for the app deposited into my account and they are telling me my account has not been credited, but my mobile money has been debited ### 1/5 — Poor service *2025-07-18, version 2.5* You can’t even block your atm It’s takes more than 48hrs to respond and reply your mails I won’t recommend anybody to do business ### 1/5 — Nothing positive *2025-07-08, version 2.5* I’ve read all the reviews under this app and I’ve not found a single positive comment so I’m saving myself the trouble and I won’t download it I’d rather consider my options thanks🤝 ### 1/5 — Very Slow *2025-06-25* Opining the app to do transactions takes too long with every process. It can take about 5 minutes to complete with one step before you proceed to the other. This is very bad ### 1/5 — This App Doesn’t Work *2025-06-17, version 2.5* This is a stupid Bank App ## Most critical reviews (10 lowest-rated) ### 1/5 — App not working with no sim inserted into phone, even with full WiFi access *2026-06-18, version 2.15* I cannot use the app on my iPhone with no sim after your latest update, it keeps saying access denied ### 1/5 — Disappointed *2026-06-17, version 2.15* Some of us use eSIM locked phones and this new update does not permit phones without SIM card That’s very bad and trash Now what should we do about that ### 1/5 — Poor service *2026-06-04, version 2.14* I can’t apply for a virtual card and also can’t withdraw my money fix it ### 1/5 — Freezing issues *2026-05-30* App is so horrible it can freeze for days and sometimes you may have to uninstall and download again before you can use it. Developer needs to pay back for such poor work for such a big company. Total IT disgrace in such an AI era. Thank you. ### 1/5 — Deposit issue *2026-04-26* Ever since I started using this bank account alway having issues with deposit from mobile to account last time I tried sending money to my account, I sent 500 first it didn’t then I sent 100 again , for a whole day it didn’t reflect I called them and WhatsApp them but they didn’t respond their customers service very poor I was then for two days contract them again no reply, later got a message of 500 deposit to my account but never received the 100 I sent the second time up to now , please work on your system well not just the app and graphics ### 1/5 — Easy *2026-03-11, version 2.12* It keeps crushing ### 1/5 — Delays opening *2026-03-08, version 2.12* My mobile app hasn’t opened for 24 hours and sometimes becames stuck ### 1/5 — Problem with registering *2026-02-16, version 2.12* After taking a photo as part of the registration process, I’m unable to proceed… I’ve been trying for days. ### 1/5 — Lack of personal record updates *2026-02-11* The app should allow allow customers to automatically update certain personal record like contacts number and address without going to the bank to update it information. Mobile app should allow such features to enable customers update certain part of their bank records without going to the bank which sometimes takes longer cue to get it effected ### 1/5 — Mobile Money Transaction not working *2026-02-11, version 2.12* Please update your app and fix the error of mobile money transactions not going through. ## Most praised reviews (10 highest-rated) ### 5/5 — The App is fantastic!! *2023-09-23, version 1.0* I just love this new App. It’s simple and hustle free to use. ### 5/5 — Great Job *2023-09-21, version 1.0* Superb Interface. You got this one right GCB ### 5/5 — Great App *2023-09-20* Very seamless and user friendly interface. **Developer response:** Hi Cissey, We truly appreciate your positive feedback! It's great to hear that you find our interface seamless and user-friendly. Ensuring a smooth experience for our users is a priority for us. If there's something specific you enjoy about the interface, please feel free to share. Your support means a lot to us! ### 5/5 — Kudos GCB *2023-09-19, version 1.0* Excellent app for perfect banking ### 4/5 — Great App *2026-03-31* Everyone here seems to be complaining about the app, but the app has the best features and makes banking easier. Fine, sometimes you may experience challenges but overall, this app works so well. So far so good 👍🏼 ### 3/5 — Not bad *2025-01-07* Just downloaded the app and trying to create an account with my readycash card But it keeps saying error Kindly solve this issue Thank you ### 3/5 — Investment *2024-08-06, version 1.0* The investment section is not working well try work it out . ### 2/5 — Tech *2026-01-08* Your standing order feature bugs up whenever you hit the frequency tab ever time the app crushes check that out , and yes you are a government institution but efforts to level up to the standard and even beyond that of private companies is important you survive cos we trust you it’s about time you think about tour customer service too both in office and app development ### 2/5 — App fails to launch after new update *2024-12-31, version 2.3* Was working well initially but after the update, the app does not open anymore.ive deleted and downloaded the up several times but it still does not work.I hope it is rectified ### 2/5 — Response time too slow *2024-09-04* On certain days this app is just a pain to use. Especially on days you’re counting on it the most. GCB customer service is worse than the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*