# GCX - Discounted Gift Cards — user reviews > 294 indexed App Store user reviews of GCX by Raise Marketplace, LLC, rated 4.70/5 from 29,380 ratings. - Source: https://appshunter.io/ios/app/gcx-discounted-gift-cards/id922643195/reviews - App overview in markdown: https://appshunter.io/ios/app/gcx-discounted-gift-cards/id922643195.md - Rating breakdown: 5★ 25,228 · 4★ 2,355 · 3★ 605 · 2★ 191 · 1★ 1,001 ## What do users think of GCX? Overall sentiment: negative **Pros** - 💰 Great deals - 🚀 Instant delivery of digital gift cards - 📱 Convenient app and storage of gift cards - 💳 Useful for saving money on everyday purchases **Cons** - 🤖 Non-existent/poor customer service - 🚫 Issues with gift card balances and redemption - 🕰️ Delayed delivery of physical gift cards - 🔒 Security and fraud concerns - 🔁 Inconsistent app performance and glitches **Commonly reported bugs** - Gift cards showing as available but unavailable at checkout - Orders being cancelled or stuck in processing - Accounts being frozen or disabled without explanation **Most requested features** - Automatic balance updates for used gift cards - Ability to purchase and send gift cards as gifts - Improved customer support and communication ## Newest reviews (17 of 294) ### 2/5 — Something changed *2026-08-20, version 4.2.3* I’m not sure what’s going on, but I’ve been using the app for a while and over the last month. Something has changed with the login to make it lose login every time I open the app. Now when I dread to login with my email address, it just immediately says session has ended so I have to login with the Apple ID and then everything just lags. Searching will lock up the app scrolling will lock up the app. This is all on an iPhone 16 Pro Max with the latest version of iOS. ### 2/5 — High Fees!!! *2026-08-10, version 4.2.2* Fees are outrageously high ### 2/5 — Has gotten very slow, almost unusable *2026-08-09, version 4.2.2* I used to use this app a lot. It's great for discounts on lots of useful goods and services, but lately it's been stuck on the loading screen. Restarting doesn't help. I'm about to give up using altogether. ### 1/5 — Last version so slow *2026-07-29, version 4.2.2* Unfortunately the last version whenever you try to add more than one gift card it is very slow and buggy ### 1/5 — Haven’t sent me money *2026-07-27, version 4.2.2* Sold a GC three weeks ago and haven’t received my money. No way to speak to a human. Their phone has been disconnected. Chat it is worthless, nobody return the ‘escalation’ ### 4/5 — Gift cards are great, app is finicky *2026-07-25, version 4.2.2* After they started charging the “platform fee”, I thought the app would get better. Somehow, it’s worse. Purchased gift cards are slow to load. I used to be able to buy a gift card, pull down on the home page to refresh, and my gift cards would be there. Now, I have to go to the orders page, log in, and only then will the new gift cards appear. When shopping for a gift card, you have to scroll slowly. Otherwise, the app will start to lag. Say I’m looking for a $20 gift card. I filter for $25 or less, sort the gift cards by amount, and start scrolling. If there are a ton of $25 gift cards, I want to scroll fast until I get to the 20’s. But I’m not allowed to. I must scroll slowly, or the app will crash. ### 1/5 — Stay Away! *2026-07-17, version 4.2.2* I've been a member of this site since 2018 and up until today I haven't had any major issues. Now today I purchased a gift card and when I went to use it, was told the card had already been redeemed. I immediately contacted their support, as it had been minutes since I purchased the card and their response was that I had to get confirmation from the merchant that I didn't redeem the gift card, despite their 90-Day Money Back Guarantee. Do not risk your money with this company and their fraud. ### 1/5 — Stay away from this app *2026-07-16, version 4.2.2* I’d like give 0 stars be careful with this app they still you money in your face I bought a cinema card in discount and guess what. The card have not funds I was trying to contact with support and they have stupid IA robot answer you and it repeat the same again and again. It doesn’t resolve any problems just say escalate the situation. And never answer me back anymore I have to open the dispute with my bank to recovery my money it take 45 days so guys don’t buy any cards from this app they are scam. ### 1/5 — gift cards stolen by GCX *2026-07-08, version 4.2.2* Haven't been able to use the app for 3 months. Trying to log in to app gets the account locked. Try to log into web still locked. Try to reset password does nothing. Support accuses me of jailbreaking a device that isn't jail-breakable. Haven't been able to make purchases for 3 months and accused of security violations DURING THE THREE MONTHS I CAN'T USE THE APP. App is inaccessible, including all gift cards entered manually into "My Cards" manager/storage per suggestion of the app. Got tired of dealing with support and still getting repeatedly locked out, so started fresh account on different device, and then THAT ONE got shut down because you're only allowed "1" account. Yeah, it's not usable. That's exactly why I made a new one. 5 years using GCX/Raise at least, hundreds and hundreds of purchases of thousands(?) of dollars. Hundreds(?) more (external purchases) lost in the card manager when they lock the account because apparently 3 months of not being able to use the app is considered a serious security violation. ### 1/5 — Can’t login *2026-07-03, version 4.2.2* It won’t allow me to login. Keeps saying session is expired. ### 1/5 — Dishonest pricing *2026-07-03, version 4.2.2* I love the app. I love saving money. However, they don’t include the fee in the price and discount they show. They add the fee after. They should include this in the price and the discount percentage should reflect it. ### 1/5 — Gone down hill *2026-07-03, version 4.2.2* GCX has really gone down hill. I can’t purchase a card. It says contact support. I initiate chat. It says I need to go to the website, not the app. I go to the website, it says I will be contacted within 24 hrs. No one ever contacts me! ### 1/5 — Buyer Beware: Misleading "90-Day Guarantee" and Zero Accountability *2026-07-02, version 4.2.2* Avoid GCX. I bought a gift card that had a $0 balance from day one. I never used it. When I opened a support ticket, they completely refused to help, closed my request, and shifted the burden of proof onto me. They are actually forcing me to contact the merchant myself to do their investigative work. Their "90-Day Money-Back Guarantee" is a joke. Terrible buyer protection and zero accountability. ### 1/5 — Slow *2026-07-01, version 4.2.2* Slow app, takes forever to load and search for gift cards. ### 1/5 — Ruined by Private Equity *2026-07-01, version 4.2.2* GCX was a great way to save money through gift cards until it was recently purchased by a private equity company. Now the discounts are much smaller and they add a “buyer protection fee” that didn’t exist before them which significantly reduces any remaining discount you were getting. ### 2/5 — Unable to add gift cards *2026-06-28, version 4.2.2* I’ve been using this since the time of ‘Raise’, for more than 10 years and this app has been going downhill. When I open the app, it takes forever to load. The app is not letting me add new gift cards. When I got to My Cards > Add a card, I’m unable to click on a card, the keyboard just doesn’t work and won’t allow me to add a new card. I’m using an iPhone 17 pro. Please fix it, I want to continue using the app, but if not, I’ll have to look for alternatives. ### 2/5 — Buggy *2026-06-14, version 4.2.2* Cannot manually add new cards to “My Cards”. (“Add” button is greyed out.) Cannot see updates to existing cards unless I kill the app and re-launch. The app used to work fine 6+ months ago. Just make the basics work. Don’t need fancy features. ## Most critical reviews (10 lowest-rated) ### 1/5 — Used to be great as Raise, but GCX is a broken platform with zero support *2026-08-25, version 4.2.3* I used to use this platform back when it was Raise, I was customer for what last 5 years, and it was fantastic. Back then, gift cards were free to buy, but after transitioning to GCX, they introduced a platform fee. Honestly, I wouldn't mind paying a fee if the service justified it, but it’s completely a waste of money because they can't even maintain a working platform. When you run into an issue and try to reach customer care, you are trapped in an endless loop with a completely brainless AI chat. It has limited information, asks the exact same questions over and over, and can't even help with basic account issues or direct you to a human. Long story short: it has been two months, and I still haven't been able to get any help from actual customer service. The platform fee is 100% not worth it, and support simply does not exist here. Save your money and your sanity—I’m done with GCX and actively looking for a better alternativ ### 1/5 — No support *2026-08-23, version 4.2.3* I have purchased several cards from this company over the past year. Recently, I signed into purchase another card and found that my wallet was empty of the cards I’ve been purchasing.. The only thing that was there was cards that I purchased in 2017 and deleted them several years ago because they were empty.. I tried to contact support through their AI Genni and it sucks! The AI turned in a ticket for me on 17 August 2026 and stated that I would receive some kind of contact within 24 business hours. Today is 23 August 2026 and I’ve had no response. The AI keeps telling me to talk to chat and I’m chatting with AI in their chat box.. I believe this website is now a scam run stay away. I probably had about $200 worth of cards in my wallet.. ### 1/5 — Dishonest app - beware *2026-08-23, version 4.2.3* They advertise one percent off, but when you go to pay the price increases and you’re not actually getting the price they showed originally. I’ve used it since it was raise and have saved over $1,200 through all my purchases. I’ll never spend another penny here. Nobody likes to be lied to. They could easily show the actual discount and people would be just as excited to save 17% vs 21% or whatever. I just made an account and switched to a competitor that allows people to sell a card for cash. They show the price you pay. ### 1/5 — GCX Might be going Under *2026-08-22, version 4.2.3* This app back in the raise days was ontop of their game. The deals were amazing, the app was truly flawless, the fees were not outrageous it was a perfect system. Somewhere in the past two years they started getting piggish with fees, usually a sign a company is starting to go under. The deals then stopped being as good, not from competition and more buys but more from lack of availability of cards a sign less people wanna sell through them. Now in the beginning part of this year their app has became buggy and borderline broken depending on phone an IOS, this NEVER was an issue before. When you go through support back in the day you’d get people actually responding now you get ai responses and no change another sign of cutting corners. It’s a shame to see a once great app go under now with the claims of gift cards not being useable and the confirming of others having issues getting in touch with support I believe we might see the end of an era raise/gcx. It’s a shame what new greedy owners can do to a once successful app. All it takes now is someone making a similar design an they might take off and grab a lot of the business GCX had ### 1/5 — Anna *2026-08-16, version 4.2.3* Ginnie is useless. I’ve went and supposedly submitted several support tickets and haven’t received anything back from them. I ask for a human and nothing. Then it said something about contacting through raise.com and it was even more useless. I like the app but if you have a problem with a card not being useable I guess you are just screwed ### 1/5 — App goes downhill *2026-08-12, version 4.2.3* I've been a customer for this app since it was called Raise for more than ten years. Truly sad to see the quality has gone downhill over the last hill, some reviews have pointed it to the PE firm taking over, for what is worth I think they're losing customers quickly 1/ app is sluggish unresponsive 2/ no longer can add extra gift cards to the database 3/ extra fees in the name of "buyer protection" 4/ 365 days guarantee is now only 30 or 90 days 5/ 0 customer service ### 1/5 — Features gone and SLOW! *2026-08-11, version 4.2.2* Extreme latency when typing in a store to add a gift card to my wallet and it still doesn’t work because there is no field to add the PIN so the ADD button remains greyed out. This has been an issue for several months now with no fix. ### 1/5 — Glitchy; more problems purchasing cards than it’s worth *2026-08-06, version 4.2.2* I have so many problems purchasing gift cards. Constantly getting error messages. Not to mention how many cards I’ve purchased and found out those cards have a $0 balance. Let’s not talk about the outrageous platform fees for cards. It’ll say 24.1% off but after platform fees, half of that savings is taken away. Such a waste ### 1/5 — Crazy FEEs now *2026-08-03, version 4.2.2* They upped the Fees like crazy. ### 1/5 — So Slow & Clunky *2026-08-02, version 4.2.2* I loved Raise but ever since GCX took over the app became so painfully slow and clunky. I have to force close to get any change to populate and scrolling/buying feels like it’s running windows 98. Plus the new fee on top of existing fees just adds insult to injury. ## Most praised reviews (10 highest-rated) ### 5/5 — Love it *2026-08-06, version 4.2.2* The best app for discounted gift card very trustworthy ### 5/5 — Bucks Saver *2026-07-02, version 4.2.2* Really useful if you are looking to save your hard earned money ### 5/5 — Always There and Trusted *2026-06-24, version 4.2.2* I’ve been using GCX since they were “Raise” and have always been a great way to save on purchases. Even helped me save a few dollars with some in-store purchases when I was a few dollars short. One example, I bought a few gift cards to save a few dollars and make up the difference. I got a Colombia coat while it was on sale which would’ve end by time I got my next paycheck. The cashier was surprised to say the least. ### 5/5 — Could not open the App. Help! *2026-06-09, version 4.2.2* I am having trouble using the GCX app on my iPhone. My phone is an iPhone 12 running iOS 17.7.2. The GCX app will not work properly, but I can log in successfully through the GCX website on my Mac. update on 6/6/2026: after I updated my iPhone 12 plus to iOS 26.5, problem solved. Thanks. ### 5/5 — Discount *2026-06-03, version 4.2.2* Wow! What an incredible discount! ### 5/5 — Trustworthy *2026-05-26, version 4.2.1* I bought a Delta card that turned out to be used. I was meticulous with the information that I reported, including the date it was used. GCX refunded my money promptly. I don’t know if it would’ve been more difficult if I didn’t have all the information upfront because that’s just the way I do things, but this show showed to me that they were willing to stand by their product. ### 5/5 — Great Savings & Support *2026-04-14, version 4.2.1* Premise of the app has been wonderful over the years and with the recent update a few features were broken to which the support team was excellent getting those fixed quickly. ### 5/5 — I love this app! *2026-04-11, version 4.2.1* Great products and service! ### 5/5 — Poor Refund Process *2026-03-25, version 4.0.10* I had a pretty frustrating experience with GCX’s refund process and wanted to share some constructive feedback. I was told my case would be reviewed and refunded within 24–48 hours, but after waiting 4 days, I received no update at all. I had to follow up myself, which already isn’t a great experience when you’re waiting on your money. When I did reach out again, the AI support system was very confusing and not helpful. It kept asking me to repeat information I had already provided, and it didn’t seem to understand the situation. Instead of resolving anything, it just slowed the process down and made things more frustrating. I think GCX could really improve in two areas: 1. Communication & follow-through – If you set a 24–48 hour expectation, there should at least be an update if there’s a delay. 2. AI support quality – The chatbot needs better context awareness so customers don’t have to repeat themselves multiple times. I’m not against using AI for support, but it has to actually help—not create more friction. Hoping this feedback helps improve the experience for others. ### 5/5 — Top tier *2026-02-15, version 4.0.10* Can’t believe it took me so long to know this was a thing.. wish they had more stores they had cards for. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*