# GE Profile Opal — user reviews > 48 indexed App Store user reviews of GE Profile Opal by HAIER US APPLIANCE SOLUTIONS, INC, rated 2.00/5 from 123 ratings. - Source: https://appshunter.io/ios/app/ge-profile-opal/id1489415643/reviews - App overview in markdown: https://appshunter.io/ios/app/ge-profile-opal/id1489415643.md - Rating breakdown: 5★ 15 · 4★ 10 · 3★ 9 · 2★ 10 · 1★ 79 ## Newest reviews (13 of 48) ### 1/5 — Needs a MAJOR upgrade. *2021-07-09, version 1.0* The APP is veryyyyy slowwwww trying to connect standing even right next to the ice maker. If it even connects. It may connect 1 out of 10 tries. It does not stay connected. You have to try to connect everytime you want to use it. Even after you connect it will not let you control the features. GE needs to quit advertising the APP feature if it’s not worth the time and hassle ### 1/5 — Terrible App *2021-06-30, version 1.0* Confirmed we have correct model for this app. So, we’re able to connect, but useful function of scheduling continues to turn off, so schedule does not work as expected and if I have to babysit, it’s not useful. Also, ice maker turns off randomly when app installed not sure of connection to app but will monitor. Quite disappointing that GE would put out such a useless app, I will definitely keep this in mind with future purchases. ### 1/5 — Doesn’t work *2021-06-28, version 1.0* Can’t get the start/stop making ice button to ever work. Schedule doesn’t work. Poorly designed app with lots of issues. ### 2/5 — Product is great, app is horrible *2021-04-24, version 1.0* The ice is awesome but the app keeps resetting schedule and won’t upgrade to the new software even though says an update is available. ### 1/5 — Won’t connect *2021-01-23, version 1.0* Not sure how you can make an app this bad and useless. Obviously, GE doesn’t care as the reviews are all horrible. The troubleshooting section on trying to connect is awesome... ### 1/5 — Doesn’t work *2021-01-21, version 1.0* It connects but the schedule tool doesn’t work at all. SmartHQ will also not work as it needs a WiFi and opal 1 with round button is Bluetooth only. ### 1/5 — Why give wrong instruction on a brand new product! *2021-01-17, version 1.0* Previous reviewer said it perfectly. System will not connect to the app directed in the user manuals and paperwork provided. Once you download the other home app that provides access to GE appliances everything links up and works accordingly. Very sad that companies release brand new updated 2.0 products with such poor quality control. I wasted almost 6 hours messing with the app provided in the manual with trust in GE. ### 1/5 — Very little effort put into this app *2021-01-06, version 1.0* There are grammatical errors, dead links, buttons that don’t work... just release the api and kill this app - you don’t know how to build apps ### 1/5 — This app doesn’t work *2021-01-03, version 1.0* Only the original app from FirstBuild works for me. Connected instantly to my machine, and works perfectly. I have no idea why this one doesn’t work considering everything says that it should, and it’s supposed to be made specifically for this machine. The only reason why I had the FirstBuild app was from my first machine, which I loved and unfortunately had to replace. So glad I kept the app, since this app NEVER connected. ### 1/5 — Wrong app for profile ice maker *2020-12-26, version 1.0* If you have the new GE profile nugget ice maker, this app does not work for it. It will not connect to the machine. You need the SmartHQ app for Haier US appliance solutions. After downloading this and registering an account, set up went easy with step by step on screen instructions. Like to get to the wifi on the machine you have to press the power and light buttons together for 3 seconds and then the wifi signal indicator lights up. After having trouble shot this machine for a good 30 min with the wrong app and then that little wifi indicator lit up when using the right app, it was a small yet significant feeling of triumph over the forces of bad quality control and instructions provided with products by so many companies now days. ### 2/5 — Meh *2020-12-11, version 1.0* Almost worthless. Doesnt do much. Problems connecting. ### 1/5 — Need to use smart hq app instead *2020-12-05, version 1.0* I couldn’t get this app to work but the smart hq app does work. Be sure to look at the back right corner of the ice maker to get the password and model number. ### 2/5 — Inconsistent *2020-11-29, version 1.0* It’s nice to be able to control the machine with the app, but the problem is, it never stays connected and remembers the schedule. It’s useless if I have to connect and reset the schedule every day! ## Most critical reviews (10 lowest-rated) ### 1/5 — Garbage *2023-12-22* Ice maker it’s self is nice! The app on the other hand is garbage. App os way out of date, even the app tells me so but the update button doesn’t work. App is slow and clunky and doesn’t control the ice maker at all. Just use the ice maker manually and forget trying to use this app. ### 1/5 — Frustrating *2023-02-11* So far this app has been a big fail. It’s hijacked my icemaker and disconnected. It won’t re- connect with my bluetooth and won’t let me change or control my icemaker! Even when I shut down and delete app and data I still can’t get control. I call it evil Ursula lol. Until it’s fixed it’s a 1 star. ### 1/5 — On off button has zero feedback *2022-12-17, version 1.0* The On/OFF button has zero response even though there is good power connected to the device. Its beeb this way from day ONE. App is not able to toghle it ON either. I havve to blindly press the physical round button 5-10 times before i see any response. Poor product all around. ### 1/5 — Don’t bother - save phone space *2022-04-01, version 1.0* The best part of the app is turning on the night light. Who programs this stuff? ### 1/5 — Doesn’t work! *2022-01-08, version 1.0* Totally worthless. Can’t even turn off the light. ### 1/5 — Love the machine hate the app *2021-10-28, version 1.0* I can be standing next to the machine and the app can’t find it- this is by far the worst experience I’ve had with an app ### 1/5 — Don’t work *2021-10-22, version 1.0* The App will not work ### 1/5 — This app is trash *2021-08-31, version 1.0* The opal never connects. The schedule feature doesn’t work. It’s simply trash. ### 1/5 — Wrong app for Opal 2.0 *2021-08-10, version 1.0* For the Opal 2.0, you need a different app. It is called SmartHQ 👍 ### 1/5 — Barely Functional *2021-08-04, version 1.0* Expensive ice maker makes delicious ice. The app is awful. I will spare you the insults over the number of times I have had to reconfigure the app to do anything. Night light and other “features” are poorly implemented and often don’t function as expected. This ice maker is expensive enough, for GE to put out a fully updated and functional 2021 version of this app. ## Most praised reviews (10 highest-rated) ### 5/5 — Opal’s Review *2023-08-18* Hello Subjects, am the queen of the water and I would like to thank the app makers for making this app because now I can dispense ice cubes on the floor so they can melt to make water so this is basically a water making system! THIS COULD SOLVE CLIMATE CHANGE!!!!!!!!!!!!!!!! Luv this app ❤️Opal! ### 5/5 — Nice app with Scheduling *2020-03-21, version 1.0* I like the app, I love the machine. This is my new favorite appliance and it make the perfect amount for a family of four that loved to use ice a lot. On the app in the app info it says new version 5.1.0 is available but is grayed lit. Would love to know what that is about and how to actually update it. If anyone knows, please share! ### 5/5 — So convenient *2019-12-22, version 1.0* Simple and easy to use. Big improvement to control my new Opal! ### 4/5 — Works as Expected *2021-11-29, version 1.0* We use this app to turn it On and Off at home and remotely as well as to see what “mode” it is in. ### 4/5 — This app works fine for my Opal? *2021-01-29, version 1.0* There are a lot of reviews saying this is the wrong app and to download the other GE smart app... Well, it works fine for my Opal. Didn’t even have to make an account. It just immediately found the machine. If your Opal has a Wi-Fi symbol on it, get the other app. If it just has a button on the front, then this is probably the right app for you. Only giving 4 stars for now because I’ve had the Opal and the app for all of 15 minutes lol. Seems to be working fine though. ### 4/5 — Overall enjoy but *2020-07-14, version 1.0* The scheduling if is not clear if it is on our off as the colors do not indicate. Agree with another reviewer about the button turning off the scheduling part. Takes a long time to connect every time ### 3/5 — Hate babysitting the scheduler *2022-02-02, version 1.0* The app works and connects to my GE Profile ice maker just fine. It does take awhile to connect, like 10+ seconds. The scheduler gui interface isn’t terrible and better than others I have used, but… I hate that anytime you turn the ice machine on/off manually, it automatically turns the schedule off. We are constantly having to sign in and turn the schedule back on so it will make ice on its own. This is particularly annoying as sometimes the machine locks up and keeps running even though it isn’t making ice and then has to be unplugged or in order to get it to turn off and we have to go back into the app and turn the schedule back on. Sure wish someone would update the app for it. It shouldn’t be difficult to write code for something like that. ### 3/5 — Figured out how to use Schedule! *2021-07-02, version 1.0* I love the ice maker but like many others I had trouble getting the schedule to work thanks to a total lack of instructions and pretty bad UI. Here’s what you need to know. Dark squares are “off” and light squares mean “make some ice!” But nothing happens until you SCROLL UP on the schedule screen and reveal the secret switch “activate schedule” which must be moved to show green!! Other helpful hints I’ve picked up by spending way too much time googling this issue. 1) The app checks status at the top of each hour and applies what it finds. 2) If you touch the button on the machine it overrides the schedule until you go back into the app and re-activate the schedule. Good luck and happy ice to you! ### 2/5 — App is clunky, but it works. *2022-05-07, version 1.0* If you manually turn on the ice machine, it will forget your scheduling until you turn it on again. Huge fail - could EASILY program this fix ### 2/5 — App needs tons of improvement *2022-01-07, version 1.0* The app needs tons of improvements. The start/stop making ice is unresponsive half the time. The schedule doesn’t work the vast majority of the time either. Set it for certain times and hit activate and it either doesn’t turn on or off when it’s supposed to. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*