# Gecko - for in.touch 3 module — user reviews > 48 indexed App Store user reviews of Gecko by Gecko Alliance, rated 2.00/5 from 40 ratings. - Source: https://appshunter.io/ios/app/gecko-for-intouch-3-module/id6477545735/reviews - App overview in markdown: https://appshunter.io/ios/app/gecko-for-intouch-3-module/id6477545735.md - Rating breakdown: 5★ 7 · 4★ 0 · 3★ 4 · 2★ 5 · 1★ 24 ## Newest reviews (16 of 48) ### 2/5 — Boondoggle *2026-06-19, version 1.11.1* We had the Gecko in touch 2 which was buggy but you could get to work and the schedule feature worked great and was free and would save $ overnight on hearing. Now we spend 100 bucks to get the new hardware to upgrade for faster features only to have them lock out the schedules and make you pay 8.45 a month or 100 a year?!? More than a basic Netflix subscription for god sakes. Not to mention what a huge pain it is to install this thing. If you have a in.touch 2 don’t bother upgrading.. what a boondoggle ### 2/5 — Very limited with Endless Pools E550 *2026-06-09* I’m a little disappointed by the lack of free features - when buying a swim spa that expensive, you’d think Endless Pools and Gecko would have an agreement to avoid having the customer pay any subscription. Furthermore, the app needs work: it shows Pump 2 but I only have one pump. And also it’s very hard for us to tell in the app if the spa lights are on or off because they use colors that look virtually the same. UX/UI person needs training… ### 1/5 — Why are there adds in my app?? *2026-05-02* There’s an ad an app that covers part of the functions that you need to use the app. It won’t let you exit out of the ad who is the idiot that designed and put an ad on this app to make app unusable ! ### 1/5 — Greedy *2026-04-17* **update** developer responded to my review stating that scheduling temperatures is not locked behind the paywall. This is a LIE. There is nowhere in the app to schedule your tub without paying for premium to unlock the “smart” features. Pay hundreds for a WiFi module promising energy savings and convenience… get it all buried behind a subscription paywall **Developer response:** Thanks for your feedback. The app is free for all remote control functions (temperature, pumps, water care, filtration scheduling, etc.), while advanced smart features are optional. We’re continuously improving both free and premium features. Feel free to reach out if you have any questions or suggestions. ### 1/5 — DOES NOT WORK *2026-04-14, version 1.9.0* TO BE CLEAR: The in.touch 3 (really in.touch 2 V2) modules that I purchased from Pool Store Canada DID connect to the router and spa module (displaying the blue led). The application DID (at times) display spa temperature and pump status, but the SMART SPA routine NEVER became available. That was the primary reason I purchased the in.touch 3. The SMART SPA ROUTINE NEVER WORKED. Thank you for refunding the $120 software fee. I will contact Pool Store Canada regarding the hardware. ### 1/5 — New app but just for V3 module *2026-04-07, version 1.9.0* Create a new app for the V3, but not compatible for the V2. Why ? ### 1/5 — total rip off *2026-04-01, version 1.9.0* so sorry i purchased the in.touch module Gecko wants $120/year for the app energy management to work ### 1/5 — Broken *2026-03-22* The latest update (18) broke the spa controls in the app. They are shown as always in, even when they are off. This means you cannot interact with the controls at all. It’s completely broken! **Developer response:** Hi Dre134738, Thanks for your feedback, we’re sorry to hear about this issue after the latest update. We haven’t seen many reports like this, so we’d really appreciate your help to investigate. Could you contact our support team here: https://geckoalliance.com/support/support-form/ We'll make sure to answer quickly. If possible, please include your spa model, in.touch version and screenshots or a short video. It will help us pinpoint the issue faster. Thanks for bringing this to our attention, we’ll work with you to get this resolved. — The Gecko Team ### 1/5 — The worst product I have used to date. It needs to be pulled off the App Store. *2026-01-31* From the software to the hardware, this product fails. It’s buggy, doesn’t work and their support is terrible. This company must be doing very poorly because it feels like a sinking ship. 6 months trying to resolve an issue with a company. Every time I follow up I get ghosted. Do yourself a favor and avoid any hot tub that has any GECKO guys inside of it. It’s all junk. Visit their support site and there are thousands of others that can’t get their product working ever. Scam Shame on you GECKO. ### 2/5 — Useless and incomprehensible *2026-01-25, version 1.5.3* As a software designer, I don’t understand how you can do a so bad useless application like that! This app can be a game changer for Hot tub owners…. But gecko decided differently. It’s only useful for manually set your temp on the go…. And other feature that nobody knows how to use it (water care) …. Two pages of user manual, that explain almost nothing) The App is always complaining about connectivity issue. Graphic of temp (basic) not working…. No stats, No help to understand how to set things…. Probably only their developers know how to make it working…. No demo of the premium features…. No try period or something to show the premium features…. Are they working??? You have to pay 99$ USD to figured it out…. Probably not! Why USD??? Support team is horrible… Takes weeks to get back to you. And ask for the same thing again and again, without real fix! Very very disappointed! ### 1/5 — Poor scheduling *2026-01-23, version 1.5.3* Unfortunately you can’t set a schedule that meets your own heating requirements. For months this feature has been coming but nothing yet. It has fixed schedule times for heating which are unlikely to suit someone’s schedule. Such a shame and a waste of money paying extra for this feature. Gecko support is incredibly slow and seem completely unfazed by the fact that you can’t schedule the way they tell you you’re supposed to be able to. Total waste of time and money. ### 2/5 — Has potential- but you have to pay for everything basically *2026-01-20, version 1.5.3* I already spend a chunk on the hot tub, this hardware came with it. The app only allows you to monitor and control the temp, it's history, jets on/off and lights on/off. All of the cool features are of course extra MONTHLY I wonder when these features will automatically drop into the paid bucket soon. If you bought the ultra expensive water analysis hardware- lookout for that monthly bill. Sucks. The only real advantage to the current setup cause I don’t have to go outside in the winter to adjust the temperature or turn on off the Jets. ### 1/5 — Doesn’t follow edited schedule *2025-12-27, version 1.5.3* All I want to do is have economy mode, (heater off), during the day from 05:30am till 23:30pm then switch heater on between 23:00 and 05:30am, a simple process you’ll agree but for three daily attempts it has not followed the script. I really don’t understand what this app is supposed to give me at the moment as it is useless at setting a schedule. The hardware seems to work fine. ### 1/5 — Don’t bother with this company *2025-12-24, version 1.5.3* Had the in.touch original module that was constantly losing connection. Foolishly upgraded to in.touch 2, hoping to have something more stable. The connection is even worse even if both modules are 10 feet apart. Their tech support is laughable . Their servers are down all the time and their app has no way to know what’s going wrong. Read the reviews for the previous iteration of this product before investing hundreds of dollars. ### 1/5 — Don’t is my advice. *2025-12-12, version 1.5.3* I had high hopes but they were dashed both by the app itself and the service provided. As others say, the scheduling doesn’t exist, and no responses to email. Gecko then want you to pay for scheduling, which again doesn’t work. And you want to know how you can tell they really are poor? They advertise the “premium” as a monthly amount, that you can only pay annually, and they give no warranty on it. ### 2/5 — Can not turn off pump *2025-11-30, version 1.5.3* With the latest app update I can start the pump but can no longer turn it off :/ — cycling the pump button just makes it go in hi or low speed.. never off. this wasn’t a problem before ## Most critical reviews (10 lowest-rated) ### 1/5 — Will no longer let me sign in *2026-06-22* This app is useless now that it errors out every time I try to use it. It won’t update, it won’t let me even create a new account. It’s absolutely useless at this point. ### 1/5 — Forced Subscription *2026-06-21* This was an acceptable app with the option of subscribing, but as it has been updated it’s now harder and harder to use as a stand alone. Most recent update bolted my spa and made me “Set Up” after I already was configured with WiFi and paired. Now I have to start all over with a new install. ### 1/5 — Mauvaise connection *2026-06-19, version 1.11.1* Mon spa est toujours entrain de se déconnecter peut importe se que je fais dans votre soutien technique. ### 1/5 — Doesn’t work!! *2026-06-08* When setting a ‘Standard’ schedule to run the pumps, there is a ‘start’ time and an ‘end’ time, but the instructions in the app state that there’s a ‘start’ time and a ‘duration’… completely different!! Also, no matter how long I try to program the ‘start/stop’ time, (the smallest increment is 30 minutes), it shuts off after exactly one minute. USELESS!!! ### 1/5 — Broken *2026-06-07* The latest update you cannot control the temperature. The buttons do nothing. **Developer response:** Hi Dre134738, Thanks for your feedback, we’re sorry to hear about this issue after the latest update. We haven’t seen many reports like this, so we’d really appreciate your help to investigate. Could you contact our support team here: https://geckoalliance.com/support/support-form/ We'll make sure to answer quickly. If possible, please include your spa model, in.touch version and screenshots or a short video. It will help us pinpoint the issue faster. Thanks for bringing this to our attention, we’ll work with you to get this resolved. — The Gecko Team ### 1/5 — Total waste not even able to setup *2026-05-28, version 1.10.1* Total waste I followed the setup for an account got the authorization code did that then agreed to the terms and consent page entered first and last name then error said it couldn’t connect to server. No internet issues the spa shows in.touch connected all devices have internet total waste of time. ### 1/5 — Don’t fall for their subscription trap *2026-05-21* I used to be able to create schedules. Now they want me to pay a monthly subscription to access something previously I had and they put behind a paywall. I already paid for the hardware and it’s not like this was a new feature that was added after I purchased it. ### 1/5 — Developer For 32 Years *2026-05-20, version 1.10.1* When I deal with this app my head shakes with disbelief. It mostly worked for the first week I had it Then I got a message spa stopped checking-in. I checked the help solutions and yes the Led is blue whifch means all is well. I checked my router and according to the local IP my in.touch3 and the server are communicating well and in both directions. I found that it disabled the filtration options I set up in my Arctic spa so it is no longer running when it should. It has some sort of erratic schedule only known to itself. I put in a help ticket and did not get a receipt to acknowledge that they got it. I am now discussing this with Arctic Spa support. This should not be sold in their stores as it does not speak well for their choice of support contractors. What a terrible waste of money. ### 1/5 — No warning or notification if connection is disrupted. *2026-05-10* The breaker to my spa flipped in mid February while I was out of town. I assumed the app would warn me about a pending problem. But, this app doesn’t give you any warning if it stops measuring the temperature. Seems like rather than giving me a warning every time the temperature temporarily exceeds the set temp (which corrects itself automatically without intervention), it ought to give me a warning that my spa is at risk of freezing up because the power is out, or at the very least, let me know when it isn’t monitoring anymore. Company says the app “just doesn’t do that.” It would be a far more useful app if it included that simple warning feature. Thus the app really doesn’t provide any peace of mind, or protection. ### 1/5 — Ruins the Bullfrog Spa for me *2026-05-08* Bad hardware, bad software, pay to play subscription, it’s all bad. I can’t believe bullfrog Spa’s would want to be associated with this product. It’s basically false advertisement, that you pay an up charge for. ## Most praised reviews (10 highest-rated) ### 5/5 — As advertised. *2026-05-09* I have read the many negative reviews for this app. I have not experienced any negative issues with this app so far albeit I just installed my jacuzzi along with this app 10 days ago. I placed my router within inches of my modem and both are inside my home approximately 20 yards from the jacuzzi. All the functions are working flawlessly. If that changes in the future I will update this review. George. ### 5/5 — Better than in touch 2 *2025-11-23* I had the previous version of the app and it was pretty bad would not connect most of the time. This one works all the time for me and it looks way better. ### 5/5 — Spa App *2025-04-02, version 1.2.1* Best spa app ever!!!🤩 ### 5/5 — Great app, easy to use to control my spa! *2025-03-06, version 1.0.0* Very good app. Love the features to control my spa! ### 3/5 — No notifications *2026-06-10* The first few months, we didn’t have any issues with the app. We use Frog@Ease inline system and didn’t have any problems with the readings. There have been some app updates and now things seem “wonky”. When the test strip shows purple for SmartChlor, the app shows 10 ppm. That is so far off that it makes you wonder if there is a problem. The default for anyone that uses Frog Ease should be in the normal range, not 10x higher than it should be. I am also no longer getting notifications on my iPhone like I did when we first got the spa. I have my phone set for them to come through, but it has been months since I have gotten any. I have to open the app everyday to see what things look like. ### 3/5 — Poor scheduling *2025-11-27, version 1.5.3* Unfortunately you can’t set a schedule that meets your own heating requirements. For months this feature has been coming but nothing yet. It has fixed schedule times for heating which are unlikely to suit someone’s schedule ### 3/5 — Optimistic for more *2025-10-22* I would like to try the premium service, and am disappointed to learn this is an extra cost. Since it's extra, ideally it would be nice to have a "1 month free trial", as well as the option for a monthly service, rather than a full year commitment. Functionality wise, I live in an area with the highest electricity costs (Berkeley, California, US). In particular the electricity costs doubles during the hours of 4pm-9pm (from $0.36/kWh to $0.61 kWh). As you might guess, this is also the hours when we like to use the hot tub. So ideally we would like to pre-heat the tub ahead of those hours, on some sort of "low power" mode. Our tub turns on the jets full blast to High every time we want to heat. From what I can tell on my hourly energy bill usage the Jets are the highest energy consumer. So a low power pre-heat mode would be really nice. I know a customizable schedule function is "coming soon", and trust me I can't wait for this. Showing us the energy consumption data would be nice too. Also having to restart the app every time is an issue, but if other factions could be expanded it wouldn't be that bad. Thanks, ### 3/5 — Gotten better *2025-10-18* I am finally learning to use this app better and it provided lots of information with Water Lab. ### 3/5 — Have to kill ap *2025-08-19* Must kill ap everyone time I use it. ### 3/5 — Wellis Manhattz *2025-07-13, version 1.3.5* Leider sind die Funktionen in der Minimalausprägung verfügbar. Licht an und aus, kein Farbwechsel. Pumpe für Massage an und aus. Filterzeiten können nicht verändert werden. Temperaturfenster können nicht konfiguriert werden. Passwort für Bluetooth kann nicht geändert werden. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*