# GeekSmart — user reviews > 81 indexed App Store user reviews of GeekSmart by GEEK TECHNOLOGY CO. LTD., rated 2.94/5 from 185 ratings. - Source: https://appshunter.io/ios/app/geeksmart/id1541080370/reviews - App overview in markdown: https://appshunter.io/ios/app/geeksmart/id1541080370.md - Rating breakdown: 5★ 71 · 4★ 9 · 3★ 19 · 2★ 10 · 1★ 76 ## What do users think of GeekSmart? Overall sentiment: negative **Pros** - 👍 Easy physical installation - 🔒 Fingerprint recognition works reliably - 🔑 Multiple access methods (keys, fobs, fingerprint, passcodes) - 🎨 Attractive design and appearance - ⚡ Low battery consumption - 🤝 Excellent customer service (for some users) - 📱 Clean and intuitive UI when functioning properly **Cons** - 🐛 Bluetooth connectivity issues and frequent disconnections - 🐛 App crashes and freezes regularly - 🐛 Devices disappear from app after updates - 🔐 Security vulnerability - fingerprint sensor too sensitive, unlocks with any touch - ⏱️ Slow Bluetooth connection (10+ seconds to connect) - 🚫 Cannot use app features without Bluetooth connection - 📱 iOS app significantly more broken than Android version - 🔄 Requires constant re-pairing and fingerprint re-setup - 🎯 Auto-lock feature activates despite being disabled - 📢 Intrusive advertisements in app - 🔐 Unauthorized fingerprints unlocking doors - 🌐 Website displays only Chinese characters - 📧 Verification code never arrives during signup - ❌ Poor customer support responsiveness - 🔴 Gateway/remote access unreliable **Commonly reported bugs** - Bluetooth won't connect or reconnects intermittently - App login requires verification code that never arrives - White blank screen when adding device to app - App deletes device after updates requiring full re-setup - Fingerprint sensor accepts unauthorized touches - Auto-lock activates when disabled - App freezes when trying to refresh or access devices - Cannot add gateway or enable remote access - Biometric reader stops accepting registered fingerprints - App logout/login loop requiring reinstall - iOS version incompatible with newer iOS versions (16.6+) - Automations tab non-functional, actions erase after saving - Device list scrolls uncontrollably preventing selection - Spelling errors throughout app (fingerprint misspelled) - Add Device button shows empty page - Support contact features non-functional in app - Request timeout errors during account creation - Cannot retrieve password reset codes **Most requested features** - Complete mute option for unlock sounds - Wi-Fi connectivity option (instead of only Bluetooth) - Persistent lock status display without clicking - Swap red/green indicator colors (green for unlocked, red for locked) - Passage mode and security mode functionality in app - Longer charging cable or wireless charging - Remove or relocate advertisements - Disable auto-login requirement - Support for older lock models in app - Ability to delete or modify user accounts in app ## Newest reviews (17 of 81) ### 2/5 — Glitchy *2025-09-30, version 2.11.0* I wanted to love this product, but often does not unlock, both by fingerprint and by app. Glitchy, frustrating. Keep your override key nearby… it will be needed. For future purchases, I think a wi-fi option is better. If you use this for STR, you’re screwed. ### 1/5 — App is junk *2025-02-12, version 2.11.0* After purchasing the lock, I was anxious to get it working. After charging and installing the knob. Down loaded the app. Never could get the app to work. App is complete garbage. Customer service was useless. Good idea poor implementation. ### 1/5 — Useless & Undependable *2024-10-18, version 2.9.0* If I could give zero stars, I would! The app is useless. Bluetooth never connects. What’s worse, the fingerprints I had added are no longer recognized and will not unlock the door. And the kicker?!…A fingerprint of my child that I had NOT even added or authorized, unlocks the door and grants access! Horrible, horrible product. Looks pretty, but that’s it. Don’t waste your money! ### 1/5 — Adds *2024-10-10, version 2.9.0* Can you guys get rid of these 3 to 4 second adds? Do you even think about what if a person is trying to get away from someone and needs to get their door unlocked or locked quickly and now they have to wait through 3 to 4 seconds of adds when it already takes a second or 2 to sync up with the door lock. Like you’re just asking for someone to get hurt. Put your adds somewhere else ### 1/5 — Can't Create Account *2024-08-04, version 2.8.2* Can't get verification code to create an account, therefor can't add fingerprint. Door knob useless, will be returned. ### 1/5 — APP ISSUE *2024-08-04, version 2.8.2* Trying to set up my smart lock and the app doesn’t work. Keep saying “Request timed out” every time I try to create a new account or even retrieve my old account under the “Forgot Password” section. Could this be fixed? ### 2/5 — App version totally defunct *2024-08-02, version 2.8.2* Had an older one of their door knobs and had no troubles. Just installed a K11 and the App is useless. If I click on Add Device it thinks for a long time and then displays an empty page - you can’t add any devices in this version of the App. If I click on call support nothing happens. If I try to submit feedback in the App nothing happens. This version of the App has some serious flaws which render it useless for new users. ### 1/5 — Door Auto locks on it’s own *2024-07-27, version 2.8.2* The door auto locks on it’s own. It’s a real pain for my family. ### 2/5 — No Bluetooth connectivity *2024-06-24, version 2.8.1* The fingerprints work well with keeping the kids out and always unlocks for my wife and I. BUT you will never be able to use the app to lock/unlock because the knob’s Bluetooth will never connect. So if you’re ever trying to grant remote access, move on to a different product. The app was only good for setting up fingerprints. That’s it. Also wish it came with a long charging cord (or any for that matter). I don’t have a nearby outlet so I have to take apart the knob to charge it? 😑 ### 3/5 — Some important features aren’t available *2024-05-18, version 2.7.0* I am using the app to control a fingerprint doorknob. Neither the passage mode nor the security mode is available/works. The manual states that the modes can (only) be enabled/disabled on the app but there is no setting option available accept “lock volume” I have tried to get support. Hopefully the developer or someone else can assist? ### 1/5 — Sign in *2024-03-18* Not sure why? Evertime you login it’s asking for sign in. Whole point to using this app is more easy during the night, but it’s annoying in middle of the night if I have to speed up or down for my fan I have to manually type the password in the app. ### 1/5 — App *2024-03-01, version 2.5.0* The lock itself is so nice, but I don’t like how it takes seconds to connect to the Bluetooth. For example, someone wants to come inside, but I don’t feel like getting out of my bed, so instead I go to the app, but connecting it takes a minimum of 10 seconds and u have to be a couple of feet away in order to control your own door lock. Make it make sense!!! ### 1/5 — Major Fail *2024-01-13, version 2.5.0* Once Bluetooth disconnects it will not reconnect without rebooting your phone or factory resetting the lock. Makes the app totally useless. In addition, no one like an app for a product they spent good money on to have advertisements. It’s just tacky. ### 3/5 — Door knobs work fine, app needs major update *2024-01-07, version 2.5.0* I haven’t had any problems with the two door knobs I have, I ended up buying the gateway to be able to unlock and lock the doors remotely using the Wi-Fi as with the Bluetooth, you have to be close to the doors for it to work. The app needs a major update, I don’t like how being able to lock the door within whatever seconds it is set automatically turns on, I feel it is a hazard, and once it has been turned off, it should not go on by itself, and with the app, I wish it shows the lock status instead of having to click it to see the status of that particular lock. And this is not really an issue, but an annoyance, the colors that show when the door is locked or unlocked, the red and green, should be switched, if the door is unlocked, it should be green and if the door is locked it should be red. ### 1/5 — Wont connect *2023-12-24, version 2.5.0* Poor app. Wont connect to my door knob. See the device but after 20 attempts wont connect. I give up. ### 2/5 — Bluetooth connectivity is horrible *2023-11-27, version 2.4.0* I want to love the lock! It’s everything I was looking for. However, as others have noted, it does not stay connected to Bluetooth which defeats the purpose of using the app to open the door remotely. If that issue is fixed it would be great! ### 2/5 — Doesn’t work as advertised NOT SECURE! *2023-11-19, version 2.3.0* Just received our KO1 lock. Installation was simple enough. We purchased it for the Bluetooth capabilities….and as others have pointed out….its WORTHLESS! Bluetooth won’t stay connected and absolutely ANYONE can open the lock with a simple touch of the fingerprint sensor. Every time the Bluetooth connection is lost, the door beeps. At the time of this review the KO1 lock has beeped every 30 seconds for the last 4 mins. We will be shipping it back immediately. I rated it 2 stars because it does come with keys if you’re not using the Bluetooth technology. ## Most critical reviews (10 lowest-rated) ### 1/5 — SCAM COMPANY *2026-08-20, version 2.11.0* Where do I even begin with this evil company? Long story short, I purchased a $40 door knob from them, it did not work. So I returned it in perfect condition (which was a huge hassle and they made it very hard) and guess what? These scammers claimed they never received the item! So Amazon charged me the full amount and now I’m out $40 plus tax from an item THAT I DON’T EVEN HAVE!! You are evil people!!!! Do not buy even one single item from these monsters if you value your money. I shouldn’t have ignored the massive amounts of negative reviews they already have. ### 1/5 — Doesn’t work *2026-07-18, version 2.11.0* I wanted to like this but I logged out the app once and cannot get back into it at all. Each time I have to change my password and then the doorknob isn’t listed there once I log in. By the next day I’m logged out AGAIN and my password won’t work and I have to change it again. Once I’m back inside knob isn’t listed. It’s annoying and totally defeats the purpose of buying it. ### 1/5 — This product is horrible *2026-06-10, version 2.11.0* This has been the most difficult app I have ever used. I could not activate it to use it, i could not find any password to open the app to get a fingerprint entered. I am using the key function until I buy an old school door knob. I would like to return the worst product on the market and take the future back. ### 1/5 — App doesn’t stay connected *2026-01-03, version 2.11.0* The app is finicky and difficult to stay connected to Bluetooth. It randomly disconnects Bluetooth and currently cannot reconnect. The licking doorknob continues to engage auto lock despite me turning it off repeatedly so no one else can enter. Very frustrating! Wouldn’t purchase again. ### 1/5 — app can not login *2025-12-18, version 2.11.0* the lock is completely useless when the app can not login, I have tried so many times, whatever I do, I get request timeout response ### 1/5 — Very bad, it dont have LB203 *2025-09-23, version 2.11.0* Bad ### 1/5 — App *2025-07-21, version 2.11.0* The app stopped working. Can not add locks, spouse can not login to account, the website only shows Chinese characters when trying to login. ### 1/5 — Garbage *2025-06-03, version 2.11.0* Regularly doorknob does not connect to phone via Bluetooth and have to delete the doorknob connected and re-add it and redo fingerprints. Otherwise kids fingerprints will work. GARBAGE 🗑️🚮 ### 1/5 — Doesn’t work has bugs *2025-04-21, version 2.11.0* I can’t register. It doesn’t allow any registering of accounts. ### 1/5 — Broken App *2025-04-14, version 2.11.0* I’ve had a smart lock and have been using this app without fail until a couple months ago. First it would only just take my finger print and now even though it’s got my finger print in the app, I can’t use the app or my finger print to get into my house. It works for my dad on his phone (finger print doesn’t work) and occasionally my mom, but not me. This is highly frustrating and there’s never been once where there was an update for either the app or the smart lock I purchased since this started happening. ## Most praised reviews (10 highest-rated) ### 5/5 — No problems *2025-03-05, version 2.11.0* Been using the K01 model for the last month and had no trouble at all. The app layout is a little outdated but I was able to find everything and complete the setup with no issues. Would recommend GeekSmart to anyone needing a similar lock. ### 5/5 — The most trusted app w/ the best products *2023-12-12, version 2.5.0* I purchased my geek smart doorknob over a year ago and I couldn’t be more happy than I am with it. The locks amazing. It comes with keys, plastic fobs, fingerprint compatibility, the ability to program passcodes, invite users, sync it with Alexa or Siri, grant permissions or revoke them all through the app. The app has never failed me. It never locks up, or freezes, it is used to program and change or delete fingerprints. You can use the app to open the door if someone knocks and I don’t wanna get up. Customer service can be reached directly thru the app using a live messenger feature and you can also email them thru the app. I had a problem with my first lock, I messaged them and in less than 5 days a new lock was delivered free of charge, no questions asked. They are by far my favorite company, they have thought of everything and make using products so easy. I rant all the time about my geeksmart products and the ease of connection thru the app. There are so many new products. If they are anything like the locks, you’d be lucky to have them and the app is so easy to navigate thru. Most smart products make me feel stupid, this one makes me look like a programming god. It never fails. I’ve only replaced the batteries in my lock 2 times in a year and I’m constantly on the app creating new passcodes, updating fingerprints ect. It connects thru bluetooth and doesn’t drain my phone or the locks batteries. I don’t understand why anyone would give it less than perfect ratings because my experience with them has been a pleasure. Thanks Geeksmart for creating solutions before problems arise and for being so friendly and thoughtful. It makes a huge difference in my life. ### 5/5 — The app works *2022-12-07* The installation of the doorknob was easy and the app works. All I would love to see as an update and I need it is that whenever I unlock the door to have completely mute the sound. Not only the voice but the unlocking sound. Please add this feature to have it completely mute. Thank you. **Developer response:** What model lock did you buy? You can ask questions in the customer service of the app, there will be professionals to answer for you, thank you! ### 5/5 — Amesome company and App *2022-04-04, version 1.1.9* User friendly. Easy to get electronics linked and manage~ love to share with friends! ### 5/5 — Good App *2021-05-04, version 1.0.9* It's really convenient to use my home smart devices with the app.Especially you can control the angle of monitor on phone. Strongly recommend💙 ### 5/5 — Perfect user experience *2021-05-03, version 1.0.9* Geek Smart has truly achieved modern beauty and advanced technology, giving users the unparalleled experience to enjoy a smart lifestyle. ### 5/5 — Good smart app *2021-04-30, version 1.0.9* Good design, everything looks nice and easy to understand what this icon means. Working pretty good with my locks. Unlocking records are well presented. Good app ### 5/5 — Nice product *2021-04-30, version 1.0.9* I’m using a few Geeksmart locks and camera and all of them can be controlled through the app and works very well. ### 5/5 — Great experience *2020-11-20, version 1.0* Nice app, Clean UI, easy to use. ### 3/5 — Why no Apple Watch *2026-08-05, version 2.11.0* Good app and good product but would be helpful for it to work on Apple Watch --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*