# GEHA — user reviews > 80 indexed App Store user reviews of GEHA by Government Employees Health Association, Inc., rated 1.45/5 from 75 ratings. - Source: https://appshunter.io/ios/app/geha/id1447543686/reviews - App overview in markdown: https://appshunter.io/ios/app/geha/id1447543686.md - Rating breakdown: 5★ 5 · 4★ 2 · 3★ 1 · 2★ 6 · 1★ 61 ## What do users think of GEHA? Overall sentiment: negative **Pros** - 👍 Easy to use interface - 📱 Convenient access to insurance cards on phone - 📋 Can view claims and benefits information - 📧 Ability to fax or email insurance card from app - 🔍 Provider search functionality - ✅ Basic insurance information display **Cons** - 🐛 Frequent login failures and crashes - 🔐 Excessive password reset requirements - ⏳ App freezes and spins indefinitely - 🚫 Face ID functionality broken or unreliable - 🔌 API errors preventing authentication - 📡 Server connection issues - ❌ Limited functionality beyond ID cards - ⚠️ App logs out unexpectedly during use - 🔄 Inconsistent performance across sessions - 😤 Poor customer support responsiveness **Commonly reported bugs** - Login screen crashes on authentication - API error messages during login - App closes unexpectedly after login - Face ID crashes the application - Server connection errors - Password change requirements not working properly - Cannot create new account with same email - App spinning/loading indefinitely - Provider search dropdown menu non-functional - Unexpected error messages with no details - App logs out while actively in use - Cannot view insurance ID cards - Missing claim information display - Download/installation failures **Most requested features** - Add insurance card to Apple Wallet - Print function for explanation of benefits - Share button for PDF files on iPhone - Secure messaging to GEHA - Claims history search functionality - Provider search with filtering options - Persistent provider search information - Full claims and coverage information display - Click-to-call functionality on contact page ## Newest reviews (18 of 80) ### 2/5 — Don’t waste *2024-01-10* Any memory or time downloading this. Save your time with web log in. ### 1/5 — App crashes when logging in *2023-12-27* App will not work. It keeps crashing when I log in. Will not work ### 1/5 — Can’t even log in *2023-12-23* The app just auto closes each time I try to log in. Tried username/password and Face ID options. Even tried reinstalling. Literally can’t use it at all. **Developer response:** If you are attempting to access your account before your eligibility date you will not be able to login. Please check the eligibility date of your plan. We look forward to serving you in the future. ### 1/5 — Can’t log in *2023-12-14* Please fix this app !! The new season starts in January, and you can’t log on very frustrating.. you guys can do better, I know you can **Developer response:** If you are attempting to access your account before your eligibility date you will not be able to login. Please check the eligibility date of your plan. We look forward to serving you in the future. ### 1/5 — Unable to create account *2023-12-10* Bounced around trying to create a password the system will accept and ultimately am told to call customer service. Hopefully paper billing is reliable. **Developer response:** If you are attempting to access your account before your eligibility date you will not be able to login. Please check the eligibility date of your plan. We look forward to serving you in the future. ### 2/5 — Typical *2023-12-07* As others have reviewed, this app changes passwords so often it’s hard to enjoy features. Very frustrating. I have deleted app several times because of this. Overall user friendly but other than that useless. ### 1/5 — Terrible *2023-12-06* I’m shocked that GEHA’s name is even associated with this “app”, if that’s what you want to call it. It crashes constantly, I have been unable to login to the app EVER, but at least I can log in to the website on my laptop. GEHA really should do something about this … like hire a new app developer. First time as a GEHA Member, not impressed with this JUNK. **Developer response:** If you are attempting to access your account before your eligibility date you will not be able to login. Please check the eligibility date of your plan. We look forward to serving you in the future. ### 1/5 — Terrible *2023-12-04* I’m shocked that GEHA’s name is even associated with this “app”, if that’s what you want to call it. It crashes constantly, I have been unable to login to the app EVER, but at least I can log in to the website on my laptop. GEHA really should do something about this … like hire a new app developer. First time as a GEHA Member, not impressed with this JUNK. ### 1/5 — App is basically unuseable *2023-10-26* Consistently states there is an API error when logging in. I just use the browser. Deleting the app now. ### 1/5 — GEHA app *2023-10-15* I’ve been trying for an hour to download the app with no luck. All I get is a spinning wheel. ### 1/5 — Useless! Not even worth the time it takes to download! *2023-10-06* This app is garbage! Every attempt to log in ends in frustration and contemplating why I haven’t changed insurance companies. Doesn't seem like GEHA can keep up with technology to ensure customers have a working app to manage their care and account. ### 1/5 — Good app, but difficult to log in *2023-09-26* I always see a error when trying to log in due to an API error. It’s so annoying. Can this be fixed? It’s been going on for the past 12 months or so. ### 2/5 — App is Terrible *2023-09-13* I don’t think I have ever successfully logged in with my credentials on the first try. The app is constantly making you change your login information and even after you change it, you can’t get in. This problem has been existing for well over a year. No other app that I have is this adapt at the basic login function. If you ever can get into the app, it’s fairly user-friendly. But who would know that, since you can’t log in! ### 2/5 — Good app, but difficult to log in *2023-09-01* I always see a error when trying to log in due to an API error. It’s so annoying. Can this be fixed? It’s been going on for the past 12 months or so. ### 1/5 — Spinning continuously *2023-08-28* I was excited to get the GEHA app. It doesn’t work very well. GEHA needs to make updates with speed and efficiency. I cannot get to any of my items to view because it’s stuck in spinning mode. Very slow. ### 1/5 — Unstable app *2023-06-05* Can’t login. I maybe was able to login once but this app is so frustrating! Hope you have a computer to see your account. Something about an API error. I deleted my previous app, downloaded again but still not able to login. ### 2/5 — API Error - Login *2023-04-17* Useless if cannot login. API error through the app, but no issue logging in from a web browser on iPhone. Provide update for insurance card to be saved in Apple Wallet would be extremely useful. ### 1/5 — Please Tech people *2023-04-08* What is wrong with this app? Every time I login I need to create a new account. I try to ask for help and it won’t let me put in any info for my birthdate, so it won’t let me ask for help. It’s so frustrating. It feels like GEHA doesn’t want to be helpful but keeping us away with technology. I shouldn’t have to call in every time I need something. ## Most critical reviews (10 lowest-rated) ### 1/5 — Great company terrible app *2024-11-13* This is the worst absolute app to have at all. If you don’t open it periodically like once a week it forces you to login again with the password, which isn’t an issue but half of the time you enter the correct password and it still locks you out, forces you to reset it and then gives the message cannot change the same password to the same password. You cannot use Face ID like I said longer then a week or two after you set it up and don’t login in for a minute. ### 1/5 — Makes Me Sick *2024-08-09* The constant password change requirement makes this app a royal pain. How often do you think people need to look at their health insurance app anyway? Seems like I have to change the password each and every time I want to access my information. Then, once in, it’s a crapshoot as to whether or not any detail is available on a claim. Usually there is not. This app has gotten progressively worse instead of better. ### 1/5 — Not reliable *2024-07-24* Still doesn’t work! Constantly have to resubmit login and create a new account every time you attempt to login! Please fix this! ### 1/5 — Crashes too much *2024-06-20* The app crashes every 5 to 10 mins and does not stay logged in even after checking off the remember me box. Cannot search for providers because the app crashes too much. All the $$$ we pay and the company can’t provide a reliable app. I will be changing my family dental insurance this fall! ### 1/5 — Frustration *2024-02-24* It just spins and spins. And spins. My only hope is that they’re building a brand new app which is why they’re ignoring this one. We switched from Standard to High Option coverage this year, but unfortunately the app is the same. Sigh. ### 1/5 — Unusable *2024-02-08* Can’t log in. Even when creating a ‘new account’ (when I just made an account already) I get an error. ### 1/5 — Can Never Log In W/O an Issue *2024-01-04* I have been a member for years. It used to be a message about API but I knew I could wait a few hours and try again. Now the connection says can’t connect to server…all day! More importantly what happened to FaceID because now I have to keep figuring out which of the many passwords I’ve had to save for the various GEHA platforms is used for the app. Please fix it! ### 1/5 — Ridiculously terrible app *2024-01-04* The app crashes every single time I try to log in. I’ve deleted it and reinstalled. Still no dice. I see I’m not the only person with this issue. What gives? And why is the only response from the “developer” is to say to a handful of reviewers that they can’t access before the policy is active. Why doesn’t the “developer” address the hoards of other reviewers, like me? My policy is active. Please fix this app so it can be used. ### 1/5 — Please fix the app *2023-12-31* This is not a good sign for my transition to GEHA insurance. I haven’t been able to log into the app once. ### 1/5 — Lots of room for improvement *2023-12-29* If you could log in, it displays basic insurance information as you would expect. For me, each time Face ID is enabled the app crashes rendering it unusable but seems to be ok when I log in without Face ID. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use app *2024-01-29* I am so pleased with the easier to use GEHA app. Many thanks to the changes and thanks to the technicians making it easier. ### 5/5 — GEHA app *2022-11-27, version 3.0.8* Very easy to use on the phone. Like it! ### 5/5 — So cool *2021-04-07, version 2.0.2* Easy to use. I don’t have to carry my insurance card, I can fax or email my card to the provider right from the app. I see everything I need plus more. I can monitor my claims right from my phone from anywhere. If there is a dispute and the provider says I owe I can go to the app and look it to see exactly what I need to pay. ### 5/5 — Great, but not functional *2020-12-21, version 2.0.0* Click to call isn’t working on the contact us page. Maybe list the number there until it’s fixed? ### 5/5 — So glad this app exist. It performed better than expected *2020-12-15, version 2.0.0* I’m impressed about with GEHA rolling out this mobile app. I was concerned app would turn to be a gimmick but it performed solidly. Probably I got lucky with logging in today compared to other people’s experience. BOTTOM LINE: I wouldn’t re-enroll with health insurance company that does not innovate by providing an app like this one which makes access to plan information easy and straightforward. No one has time to fumble through webpages when app gives straight access. ### 5/5 — Upgrades that work *2020-09-10, version 2.0.0* It’s nice to be able to see my claims and benefits. And a link for providers and ID cards. Good job with the very functional upgrades. ### 5/5 — Great app *2019-06-26, version 1.1* Love the card feature ### 4/5 — Does all the basics *2023-01-03, version 3.0.8* No real complaints. It’s as good as any other insurance app I’ve ever had. One thing that would be nice is being able to save my insurance card to Apple Wallet but that’s not a particularly pressing problem. ### 4/5 — Please add share button on pdf file *2021-09-19, version 3.0.2* Share button is needed for iPhone to download pdf files for claims. ### 3/5 — Print *2023-03-05* Can you add print function when viewing explanation of benefits? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*