# Gem Vault — user reviews > 111 indexed App Store user reviews of Gem Vault by BuzzWidgets, rated 4.47/5 from 533 ratings. - Source: https://appshunter.io/ios/app/gem-vault/id1455137393/reviews - App overview in markdown: https://appshunter.io/ios/app/gem-vault/id1455137393.md - Rating breakdown: 5★ 422 · 4★ 40 · 3★ 16 · 2★ 6 · 1★ 45 ## What do users think of Gem Vault? Overall sentiment: positive **Pros** - 👍 Easy to use - 💰 Great rewards program - 🎉 Fun and engaging - 📈 Helpful for work performance - 🤝 Good for employee communication **Cons** - 🐛 App crashes or freezes - ⏱️ Slow loading times - 🔍 Navigation issues - 🤔 Confusing point system - 🔧 Bugs with redeeming rewards **Commonly reported bugs** - Barcode scanning issues - Points not updating correctly - Rewards not showing up properly - Login and loading problems - Compatibility issues with older devices **Most requested features** - Improve point tracking and history - Add more reward options - Make the app more user-friendly - Fix bugs and crashes - Provide better customer support ## Newest reviews (19 of 111) ### 2/5 — slow *2026-04-07, version 5.5* please please please update this app. i have free items i can’t redeem for weeks now because the app can’t seem to understand that i’ve already completed the zipline courses. on top of that it’s very slow and glitchy. thank you ### 4/5 — very easy to use! *2023-06-16, version 4.0* pretty straightforward and good for beginners ### 4/5 — Rate *2023-06-13, version 4.0* Just a little hard to navigate. ### 4/5 — Real rewards *2023-06-11, version 4.0* Love ### 5/5 — Great app *2023-06-09, version 4.0* Fun to use for work ### 5/5 — Best employee *2023-06-09, version 4.0* It keeps me motivated and I am a very competitive person so I always stride to do my best… Management team is amazing ### 5/5 — Good app *2023-06-09, version 4.0* Love this app helps so much ### 5/5 — 5 star *2023-06-09, version 4.0* This app works great ### 5/5 — aerie rewards rating *2023-06-09, version 4.0* great app! ### 5/5 — The Real Rewards app is great ! *2023-06-09, version 4.0* It seems to send you points every time you sign in and you get to stay in contact with a lot of other stores! It very easy to use and the setup is very cute! ### 5/5 — Easy To Coordinate *2023-06-09, version 4.0* The app is fairly simple to use and have lots of different information on whatever your looking for! ### 4/5 — Great app! *2023-06-08, version 4.0* Everything works very well and I never have trouble with the app ### 5/5 — Pretty app and works well *2023-06-08, version 4.0* Haven't had any issues ### 5/5 — Love this app *2023-06-08, version 4.0* 5 stars all the way ### 5/5 — Points! *2023-06-08, version 4.0* I love getting points! The free items are amazing! ### 3/5 — Awesome *2023-06-08, version 4.0* Fun! ### 5/5 — Love your life *2023-06-08, version 4.0* AE = Best styles +Rewards = Big saving!!! I love to shop at any AE location ### 5/5 — Thank you aerie and American Eagle for everything *2023-06-08, version 4.0* You guys rock and I love working for this company :) ### 5/5 — slay *2023-06-06, version 4.0* slay ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible, rarely works *2026-05-28, version 7.0* I hate that I have to use this unstable garbage to get my employee discounts and do my trainings. It routinely has new and horrible problems and I’ve had to leave this review because the new one is completely unusable. The content won’t load at all, just a white screen. If the company is going to force us to use this, it should invest some actual money to make it functional. It wouldn’t be hard, it’s a pretty basic app. Come on. ### 1/5 — Needs fixing *2023-02-25, version 3.7* Never wants to load. When opening the app it shows the logo but then sits on a white screen and that’s it. Annoying when I need to make a purchase ### 1/5 — Needs Improvement *2020-08-19, version 2.2* This app constantly freezes up every time it is used. ### 1/5 — Changes 🤢 *2019-11-05, version 1.5* give us back our 80% and regular 60s instead of this please lol this really is not worth it 😂. ### 1/5 — No Stars- terrible app *2019-11-04, version 1.5* Terrible app for iPhones! Removed the app due to it never opening, now I’m unable to download. So annoyed at this point! What a waste AE! ### 1/5 — Real talk *2019-10-11, version 1.3* Does anyone even work at the support center? Honest to god. How about you get a functional “forgot password” instead of having to email the support center that never responds. ### 1/5 — This is a JOKE *2019-09-29, version 1.3* This app was basically just thrown out there for no apparent reason beside corporate thinking it would encourage employees. At my store if you ain’t on register you ain’t getting points. The managers literally give them out randomly like I was never even told how to “earn” points, but whatever. ### 1/5 — Not worth it. *2019-09-12* Takes too long to get points (especially if you’re not a top store AND don’t have Aerie). The “prizes” such a dress your LOD and instagram takeover are a joke. Nobody wants to do either of those things...especially when we make $7.75 in MS as a part time employee. Waste of points. The actual clothing items are way too high in proportion to hours we are given. The managers don’t even know how to use the app or give points out, even though it comes with a manual. While I’m here, Kronos makes you log in about a dozen times to check your schedule. ### 1/5 — Barely functional *2019-08-18* I’ll leave behind my opinions about this app and new system replacing our previous and our 80s and focus entirely on the app itself. When it was first introduced to us in the store a week before launch, I thought the app in its current state was a public beta and that all of its functionality issues would be fixed on the day it properly launched. I am using the iPhone XR, and the app does not compensate for the size of the display screen. The bottom buttons are difficult to press due to them being on the same level as the pull up chevron (essentially the X family’s home button), and the in-app back button found on some screens, the “x” in the right corner, is on the same level as the phone’s pull-down for control center. The entirety of the app is also off kilter by about the same length as the phone’s notch. Accommodating for the notch would likely fix these issues at the cost of the welcome message in the banner, which is supposed to be right where the notch. But other experienced issues are data loss inside of the drop down menus within the rewards tab showing a blank area if the app attempts to scroll, and the leaderboard not pulling data or updating. By now everybody in my store has earned points, but it still shows zeros across the board. ### 1/5 — Won’t let you change email *2019-07-10, version 1.1* I tried to see who I can contact to change my email as there is a little mistake but there is nothing and no one that can help. I can’t get any rewards now. ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome *2023-09-02, version 4.0* Great way to get rewarded ### 5/5 — My real rewards *2023-06-17, version 4.0* Me encantó la app, excelente herramienta para asociados y clientes que les encante AE. ### 5/5 — Great great great! *2023-06-14, version 4.0* This is absolutely beneficial! ### 5/5 — Very good *2023-06-13, version 4.0* Functional for all employees easy to use ### 5/5 — Love it ! *2023-06-13, version 4.0* Best retail app ### 5/5 — Love the app! *2023-06-12, version 4.0* Thanks ### 5/5 — review *2023-06-11, version 4.0* great! ### 5/5 — It’s amazing *2023-06-11, version 4.0* So good ### 5/5 — Easy *2023-06-11, version 4.0* Easy to use, the only thing I wish that was on the app for each employee was ADP makes everything easier ### 5/5 — App *2023-06-10, version 4.0* Very nice app and I am grateful for it!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*