# Gem Worldwide Transportation — user reviews

> 8 indexed App Store user reviews of Gem Worldwide Transportation by Gem Limousine Service, Inc., rated 3.30/5 from 7 ratings.

- Source: https://appshunter.io/ios/app/gem-worldwide-transportation/id903402103/reviews
- App overview in markdown: https://appshunter.io/ios/app/gem-worldwide-transportation/id903402103.md
- Rating breakdown: 5★ 4 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 3

## Most critical reviews (8 lowest-rated)

### 1/5 — Terrible customer service

*2019-06-11, version 3.75*

I had a 5:00pm pickup , and changed the pickup time to an earlier time , 3:00pm . I called back within 15 minutes to change to 4:00pm instead and since it was within an hour of the 3:00 pickup i was told i would be charged extra for waiting time after 3:15 . This is a terrible system , fix it ! 

There should be a GRACE PERIOD to callback once a change is made whether or not the driver is on the way . Now if my driver is late, do i get a refund ? Ofcourse not !

### 1/5 — Can't login

*2017-07-08, version 3.32*

The password field doesn't work - you can't enter characters

### 1/5 — Doesn't work

*2017-01-07, version 3.24*

I tried to type in my password in the 'Email' tab and nothing happened. Pasting my password also doesn't work.

### 1/5 — Good service, useless app

*2015-06-24, version 2.831*

Gave it two shots, 2 months apart... Deleted and re-downloaded...

Login screen won't accept more than 1 character of my 8 character password....

Don't know how much y'all spent on the development of this app, but it was a big waste until you get this fixed

### 5/5 — 5 stars - amazing company

*2026-02-25, version 4.46*

I use Gem for all my corporate and personal travel !!! Way safer than uber - I don’t feel scared getting into the car. Professional and safe.

### 5/5 — Amazing app

*2018-10-25, version 3.75*

This app is outstanding, I use it nationally for my office and it links to my corporate account perfectly! Highly recommend Gem Limousine for all my Ground Transportation needs.

### 5/5 — Fantastic

*2018-09-28, version 3.32*

This app is completely in synch with my corporate Gem account...booked two trips and within minutes the app has all of the details.
Great service and a great app.

### 5/5 — Best service anywhere!!

*2014-10-06, version 2.831*

This app shows just how customer focused this company is. Perhaps because they are a woman owned business, but they continually reinvest to provide the customer satisfaction and loyalty that is unique in this industry. I have used them for more than twenty five years which should speak for itself. Fairly priced, on time, excellent drivers and staff. Even the app seems bug free.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*