# Gemaire HVAC Pro+ — user reviews > 22 indexed App Store user reviews of Gemaire HVAC Pro+ by Watsco, Inc., rated 4.80/5 from 812 ratings. - Source: https://appshunter.io/ios/app/gemaire-hvac-pro-plus/id510693153/reviews - App overview in markdown: https://appshunter.io/ios/app/gemaire-hvac-pro-plus/id510693153.md - Rating breakdown: 5★ 700 · 4★ 63 · 3★ 27 · 2★ 9 · 1★ 13 ## What do users think of Gemaire HVAC Pro+? Overall sentiment: positive **Pros** - 👍 Easy to navigate and user-friendly interface - 🚀 Fast technical support response times - 💼 Comprehensive warranty lookup tool - 📱 Best-in-class app among HVAC distributors - 🔍 Quick product search and inventory tracking - 💡 Innovative features for the HVAC industry - 📋 Streamlined ordering and checkout process - 🏪 Access to branch locations and contact info - 📚 Product manuals and documentation readily available - ⭐ Excellent customer service quality - 🛠️ Helpful for after-hours service work **Cons** - 🐛 Navigation issues with cart items - 🐛 App crashes on startup - 🔄 Removed complete systems option in newer version - ⏱️ Longer equipment selection process after update - 🔐 Login authentication problems **Commonly reported bugs** - App crashes on startup - Cart item navigation scrolls to bottom of page - Login functionality not working - App crashes and performance issues in older versions **Most requested features** - Restore complete systems option for residential equipment - Improve cart item navigation to avoid excessive scrolling - Streamline equipment matchup selection process ## Newest reviews (6 of 22) ### 5/5 — Gemaire app *2017-07-03* Very well done put together nicely easy to navigate through thank you for making my job easier **Developer response:** Pat, we are very happy that you like the Gemaire App. We are constantly working to improve it. We would love to have your Feedback about features and upgrades. Thank you for continuing to support our App. ### 5/5 — Finally *2016-06-11* Great to see some effort put into modernising our side of this industry. Hats off to you guys!!! & thanks. ### 5/5 — Very good app!! *2016-05-19* Very good and accurate to track stock and to get product info. ### 5/5 — Really good utility app. *2015-06-17, version 6.0* Really good utility app. ### 5/5 — Gemaire app *2013-01-23* The app is a helpfull app to parts after hours app is a good tool for service work ### 5/5 — First of its kind *2012-04-18* Thank you Gemaire for this app. No other distributor has anything like this. I can check inventory, look up phone numbers and addresses of all the branches closest to me, and also can scan a barcode of any item to check stock Thank you Gemaire Distributors for taking customer service and dealer dedication to another level ## Most critical reviews (10 lowest-rated) ### 1/5 — Not happy with new version *2020-12-16* This new app version is a move backwards, there’s no complete systems option under residential equipment button, only individual pieces of equipment. Now takes longer to select equipment matchup than before. Please add complete systems **Developer response:** Hi subcool614, sorry for the delay in replying to your feedback, which is very important to us. (The App Store does not send us a notification when users submit a review.) The Gemaire website was recently updated. I will inform the development team of your request. Additionally, you can send us feedback through the Gemaire mobile app. The team is committed to respond to user feedbacks as quickly as possible. ### 1/5 — App Crashes *2014-06-09, version 4.1* App used to work it crashes on start up ### 2/5 — Update app *2023-04-27* If you go in your cart and you click on a Item and then it takes you to the bottom of the page and you get that scroll back up to see the Item. And I tried both of the apps. Including the Acme Refrigeration app ### 3/5 — Can't log in!? *2014-05-16* New app not letting me in! Don't know what to do! ### 4/5 — App *2018-06-17* Great app **Developer response:** Whittaker Jojo, thanks! We are glad you like it. We would also love your thoughts on how to improve the app as well. If you have an ideas you want us to consider, drop us a line through the Feedback feature. ### 4/5 — Getting better *2016-12-16* Info at your fingertips, when you need it fast! ### 5/5 — Morgan with Piedmont Metro *2025-08-20* One of the best HVAC suppliers on the east coast. The Raleigh/Garner store has the finest quality staff and they sell the best equipment on the market. I have witnessed first hand Gemaire go above and beyond to help us keep our customers happy. ### 5/5 — Alex in technical support was awesome. *2025-01-16* Submitted a technical question on the app today and within 30 minutes received a call from Alex in tech support concerning an issue with a heat pump, could not be more impressed with the amount of knowledge and professionalism. I have been doing HVAC for many years, but the issue I was having was one you only run into twice in a lifetime. It was wonderful having Alex verify what I thought might be happening and that I wasn’t completely crazy. This was truly one of the best experiences I’ve received in a long time from a manufacturers technical support. Thank you again, Sincerely Steve. ### 5/5 — Best hvac app *2023-12-07* Best supply house app I have **Developer response:** That's fantastic! We are glad to hear that you find our app useful. It's always beneficial to have efficient tools that make your work easier. Thank you for sharing this with us! ### 5/5 — Easy and smooth app *2023-09-07* The best app all around out of all other distributors. Easy to place orders and process warrenty on the fly. This is a big reason I push my clients to get rheem equipment. Makes everything simple. **Developer response:** Thank you so much for your feedback! We're thrilled to hear that our app is making your work easier and influencing your recommendations to clients. Our user satisfaction is of high importance. If there's anything more we can do to enhance your experience or assist you further, please don't hesitate to let us know by emailing us at support@mobileapp.gemaire.com ## Most praised reviews (6 highest-rated) ### 5/5 — Owner, Dynamic Comfort AC and Heating *2023-04-25* The Gemaire app is a great tool for contractors, easy to use and very comprehensive in its functionality. I use it everyday. ### 5/5 — The Best *2020-10-08* Best Customer Service Best APP Team Best HVAC APP Well deserved 5 Stars ⭐️⭐️⭐️⭐️⭐️ **Developer response:** Thank you so much for this amazing review and 5-stars! We also appreciate your constant feedback and honesty. ### 5/5 — Warranty and more! *2019-11-14* My AC isn’t working today. After a quick panic, I entered the Serial # and my last name into the warranty tool, and it quickly let me know that I am covered under warranty. Great when technology just works! **Developer response:** Hi Gabe, We are glad you found the Warranty Entitlement feature helpful. The Gemaire mobile app also has a Document search tool, which provide Owner's Manual and other documents at your finger tips. We appreciate customer reviews such as yours. Thank you! ### 5/5 — Very Useful. *2019-10-29* This is on of the most useful HVAC app on the market. It makes it soo easy to get pricing to complete proposals without having to call, find those odd parts that for some reasons you call it another name and you don’t want to look stupid for calling it that so you have to find out the original name by looking on this app, check warranties in a Flash, pay for parts, or get a grand total so you know for sure the price it is going to cost your company, and so much more. This app is the reason Why I prefer to sale Gemaire products. **Developer response:** Hi Johnnie, Thanks for this awesome review and 5-star rating! Knowing how customers use the features in Gemaire mobile app means a whole lot to us. We will keep working to provide users an excellent experience. It helps us tremendously when users share their thoughts, concerns, and overall usage experience through the Feedback feature populated throughout the app. Customers such as you make the Gemaire mobile app a stellar product. ### 5/5 — Owner - Timberland AC *2018-08-24* This app is awesome, easy to shop, look up product install manuals. Saves a lot of time. Very innovative. **Developer response:** Timberland AC, thank you the positive review and 5-star rating. We are very glad you are enjoying the Gemaire mobile app! Look for future updates. We are working on adding new features customers recently requested from us through a survey. Remember to reach out to us through the Feedback feature on the app if you have any comments, concerns, or thoughts. We do our best to respond to customers with in a reasonable time. Thanks again for this excellent rating! ### 5/5 — So good! *2018-01-10* Total game changer. **Developer response:** Villas37, I hope the change in the game is for the better! Let us know what you like and don't like, and what can be improved through the Feedback feature. We appreciate your endorsement of our App. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*