# GemIQ

> App for capturing studio-quality jewelry photos and videos with GemLightbox. (iPhone/iPad app by HEIG LIMITED.)

- Source: https://appshunter.io/ios/app/gemiq/id1348230536 (this page in markdown: same URL + `.md`)
- Developer: [HEIG LIMITED](https://appshunter.io/developer/1348230535)
- Category: Photo & Video
- Price: Free
- Rating: 4.70/5 from 132 App Store ratings · 91 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.5 · 164 MB
- Languages: British English, Czech, French (France), German (Germany), Hindi, Hungarian, Italian, Japanese, Korean, Polish and 7 more
- Released: 2018-04-22
- Data updated: 2026-09-12
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/gemiq/id1348230536/reviews.md

## What is GemIQ?

Welcome to the GemIQ App made the GemLightbox and Picup Media family!

The GemIQ App is created to be used with GemLightbox and allows you to capture studio quality images and videos in just one click.


Features and functions:

1. Connect to your GemLightbox Turntable wirelessly via Bluetooth. This will allow you to control the turntable wirelessly.

2. Take studio quality images; tap to focus on your item and control the brightness using our brightness bar. The brightness bar is made for jewelry and helps achieve a complete white background.

3. Capture studio quality videos: Take videos in just one click. We have different modes for 45 degrees, 90 degrees and also 360 degrees. The brightness bar is made for jewelry and helps achieve a complete white background.

4. A built in gallery separate from your native iPhone gallery. The GemLightbox gallery allows you to keep all images and videos in one place. Simply select the image/video you need and export to anywhere you wish.

## Key features

- Wireless Bluetooth turntable control
- Studio-quality image capture
- Adjustable brightness for white backgrounds
- One-click studio-quality video capture
- Multiple video modes (45, 90, 360 degrees)
- Built-in media gallery
- Export images and videos

## What do users think of GemIQ?

Overall sentiment: negative

**Pros**

- 👍 Easy to use
- ✨ Professional looking photos
- 🚀 Fast photo/video capture
- 💡 AI features are good
- 🌟 Great for jewelry/gemstone business
- 🔄 Consistent images
- 🎨 All-in-one editing app
- 💡 Catalog feature is great
- 💡 Background removal tool
- 👍 Highly recommend
- 💡 Customer service reached out

**Cons**

- 🐛 App crashes frequently
- 🐛 App is slow and clunky
- 🐛 Blurry photos/videos
- 🐛 Poor image quality
- 🐛 Bluetooth connection issues
- 🐛 App drains battery fast
- 🐛 Updates ruin the app
- 🐛 Lost features after updates
- 🐛 Cannot save photos/videos
- 🐛 Inconsistent brightness/color
- 🐛 App logs out frequently
- 🐛 Not compatible with new phones
- 🐛 Expensive subscription model
- 🐛 Accessories are cheaply made
- 🐛 Internal server error
- 🐛 Zoom/focus issues
- 🐛 White balance off
- 🐛 App requires login
- 🐛 Bloatware issues (large app size)

**Commonly reported bugs**

- App crashes
- Bluetooth not working
- Cannot connect to lightbox
- Disconnects within seconds
- App logs out
- SKUs wiped out
- Logos and watermarks not working
- Internal server error
- Camera crashes app
- App does not focus
- Image quality decreased after update
- Zoom limited to 2x
- UI less responsive
- Reset automatically selects GemAI
- Zoom/focus slider disappeared
- Picture is blur and very confusing
- Losing features even if not used
- App size becomes very large (bloatware)
- Cannot use cameras to full potential
- Doesn't allow saving photos or videos
- Doesn't connect anymore
- Eclipse mode missing
- Sync with older GemLight boxes not working
- Color quality issues in eclipse mode
- Force auto coloration in eclipse mode
- AI generate description function is awful and cannot be disabled
- Blurry and do not focus since phone upgrade
- Calibrate function doesn't do anything
- Distortion when zooming
- App crashes when editing and saving
- Brightness adjustment issues (too bright/too dark)
- Color slides to bright or dark finish
- Background blows out jewelry when making background white
- App drains battery incredibly fast
- Image gets stuck when switching to photo mode after video
- New update messed up Bluetooth connection with turntable and aerial
- Timer runs but table doesn't move
- Timestamp added to SKU number in image file name

**Most requested features**

- Add eclipse mode
- Bring back search bar
- Add 9:16 ratio option
- Add zoom percentage indicator
- Add text editing to videos
- Increase upload limit for photos/videos
- Add option to delete/share multiple items at once
- Add logo to video
- Add more media editing tools
- Allow video background removal
- Add try-on links to mobile app
- More complimentary add-ons for editing
- Allow video without turntable
- Adjust brightness manually
- Improve photo/video quality
- Fix Bluetooth connection
- Add SKU numbers to file names/viewable
- Make login optional

## Recent user reviews (10 of 91)

All indexed reviews: https://appshunter.io/ios/app/gemiq/id1348230536/reviews.md

### 1/5 — Gone downhill fast

*2026-09-01*

This app use to be great, but every time they update it the user interface gets worse and worse. It’s absolute garbage now, difficult to navigate and upload photos. If I had any other choice of app to use with the light box, I’d gladly switch and never look back.

### 5/5 — Good quality image from this app GemIQ, enjoy taking photos every morning, the right time

*2026-06-09, version 5.6.8*

Can’t stop taking photos with GemIQ, and I achieved my strategy to create good images for my website and Instagram.

### 4/5 — Pretty easy photo studio to work

*2026-05-20*

I am on my second Gem light box and they continue to improve it with each new version.  Improvements that could be made are the lights inside to help enhance the metals. Sometimes the photo settings blow out way too much in the product in the background.  A nice balance can be obtained if you mess with the settings

### 5/5 — Ai features

*2025-06-24, version 5.2.9*

The new AI update is insanely good! Thank you

### 5/5 — Love it

*2025-05-15*

Use it at my job all the time and it works great

### 2/5 — Used to be alright

*2025-03-24*

I have used this app religiously for years now and suddenly I guess it updated and now I can not take a single photo. Honestly this has been crushing because I need to find an entire new system to take photos for my business now.

**Developer response:** We are sorry for the inconvenience caused to you. Could you please provide us with your contact information? We will do our best to solve your problem.

### 1/5 — This app is not at all good

*2024-12-20, version 5.1.3*

The picture is blur and very confusing

### 1/5 — Needs work!!!

*2024-11-12, version 5.0.13*

When you go to use the AI or removing background or any of those options that you are given and you decide not to use you still end up losing one even if you did not end up using it. 
Bring back the search bar! Easier/faster access to find products!

### 1/5 — Updates Creates Issues

*2024-09-23*

I love Picup Media & their devices. We have the entire collection. However, the recent update tremendously affected image quality and the ability to focus on the jewelry as a whole. Also, when you hit the reset it automatically selects the product descriptions under GemAI which is annoying since using the descriptions causes the app to load slower. The zoom/focus sliding tool was great but now that has disappeared. Taking images now takes twice as long if I want quality pictures and it’s quite fustrating.

### 1/5 — The Bluetooth Stopped Working

*2024-09-19, version 5.0.7*

The Bluetooth stopped working and now we can’t use the turn table. This at least should be manual, we cannot even find the light box on the blue tooth, so we can’t use the functions.

## Frequently asked questions about GemIQ

### What does the GemLightbox App do?

The GemLightbox App is designed to work with the GemLightbox and allows users to capture studio-quality images and videos of jewelry. It offers features like wireless control of a turntable, adjustable brightness for perfect white backgrounds, and various video recording modes.

### What are the key features of the GemLightbox App?

Key features include wireless Bluetooth connection to a turntable for remote control, the ability to take studio-quality photos with adjustable brightness for white backgrounds, and one-click video capture in modes like 45, 90, and 360 degrees. It also has a built-in gallery to manage and export your media.

### Is the GemLightbox App free to use?

Yes, based on the provided information, the GemLightbox App is free to use. There are no mentions of in-app purchases or subscription fees, indicating it is a free application.

### What devices is the GemLightbox App compatible with?

The description specifically mentions that the app is for use with the GemLightbox and refers to a native iPhone gallery, suggesting it is compatible with iPhones. It also mentions connecting to a turntable via Bluetooth.

### How can I use the GemLightbox App for my business?

This app is ideal for e-commerce businesses, particularly those selling jewelry. You can use it to quickly and easily create professional product photos and videos with consistent white backgrounds, enhancing your online listings and marketing materials.

## Version history (last 5 releases)

### 5.7.9 — 2026-09-02

Bug fixes and other improvements

### 5.7.8 — 2026-08-28

- Bug fixes and other improvements

### 5.7.7 — 2026-08-21

- Bug fixes and other improvements

### 5.7.6 — 2026-08-14

- Bug fixes and other improvements

### 5.7.5 — 2026-08-06

- Bug fixes and other improvements

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## Related topics

[gem light box](https://appshunter.io/ios/topics/gem-light-box) · [jewelry photo](https://appshunter.io/ios/topics/jewelry-photo)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*