# GEMS: Member > Mobile medical aid management and health tracking. (iPhone/iPad app by GOVERNMENT EMPLOYEES MEDICAL AID SCHEME.) - Source: https://appshunter.io/ios/app/gems-member/id1143528073 (this page in markdown: same URL + `.md`) - Developer: [GOVERNMENT EMPLOYEES MEDICAL AID SCHEME](https://appshunter.io/developer/1143528072) - Category: Medical - Price: Free - Rating: 2.75/5 from 12 App Store ratings · 53 written reviews indexed - Age rating: 17+ - Requires: iOS 15.6 · 68 MB - Languages: English - Released: 2017-07-28 - Data updated: 2026-09-02 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/gems-member/id1143528073/reviews.md ## What is GEMS? GEMS is committed to YOUR health, and now allows you to track your personal health activity on your GEMS App and show important health reminders via event information. Managing your account is hassle free when you can update your preferred plan, order a new card and find your local service provider all on your mobile phone. All of the features you will find on the GEMS App are designed give you a hassle free medical aid experience. Application Features: • Personal profile – 360° member view • Find your provider • Order a new medical aid card • Initiate and submit claims • View your authorisations ## Key features - Personal health activity tracking - Health reminders - Account management - Provider finder - Medical aid card ordering - Claims submission - View authorizations ## Recent user reviews (10 of 53) All indexed reviews: https://appshunter.io/ios/app/gems-member/id1143528073/reviews.md ### 1/5 — Mr *2026-01-21* I’m unable to log in and it’s been long **Developer response:** Hello Rasimphi, We are sorry to hear that you're facing login issues on the App. For further assistance, please follow these steps: 1. Password Reset: Try resetting your password by clicking the "Forgot Password" or "Reset Password" link on the login screen. You will receive an email with instructions on how to reset your password. Please check your spam folder if you don't see the email. 2. Check Your Username/Email: Ensure you use the correct username or email associated with your account. Typos or incorrect information can prevent login. 3. Update the App: Make sure you have the latest version of our App installed. Outdated versions can sometimes cause login issues. 4. Network Connection: Ensure that you have a stable internet connection. Poor connectivity can affect your ability to log in. 5. Account Locked: If you've attempted to log in multiple times unsuccessfully, your account may be temporarily locked for security reasons. Please wait for 60 seconds, and then try again. If you've tried these steps and are still unable to log in, please log a ticket with our ICT service desk at: Ictservicedesk@gems.gov.za We apologise for any inconvenience this issue may have caused and are committed to resolving it promptly. Thank you for using our App. We appreciate your patience. ### 1/5 — Doesn’t work *2025-12-05, version 3.0.0* It doesn’t work, I’ve been trying to register and I’ve never won. It keeps buffering and then takes me back to the home page ### 1/5 — Cannot view profile *2025-12-03, version 3.0.0* Opening profile just shows a gray screen ### 1/5 — App failure *2025-11-20, version 2.14.0* Ever since I became a Gems member,I’ve never had the privilege to access all my records through the app. It has never worked not even once,all it does upon logging in is to load and then not advance to anything. It’s really frustrating and exhausting. This is meant to make life easier but instead it’s not. It’s been over 2 years and with all the reviews there’s no change ### 1/5 — Login *2025-09-08, version 2.13.6* App is unresponsive. Unable to register in order to login. Website is the same, it gives the same error all the time and its been a week or so ### 1/5 — Does not work *2025-09-04, version 2.13.5* Can’t access anything on the app or website. It just loads, extremely frustrating ### 1/5 — Expected *2025-05-04, version 2.13.1* I didn’t expected much since this is a Government thing, the app is not loading, the website is not loading, this app is just a sheer fraction of how the government treats its workers ### 5/5 — Good improved app *2025-03-13, version 2.12.8* I would like to say the app has improved from before. ### 1/5 — App not working *2025-02-20, version 2.12.7* Please fix your app it’s not working even the website. This is frustrating really , please do something about it. ### 1/5 — Frustrating *2025-02-12, version 2.12.6* The GEMS consultants keep referring to the app and saying we must use it etc. but they dont get that it doesn’t function?! It’s frustrating really ## Frequently asked questions about GEMS ### What does the GEMS: Member app do? The GEMS: Member app allows you to track your personal health activity and receive important health reminders. It also provides hassle-free management of your medical aid account, including updating your plan, ordering a new card, and finding local service providers. ### What are the key features of the GEMS: Member app? Key features include a personal profile for a 360° member view, the ability to find providers, order a new medical aid card, initiate and submit claims, and view your authorizations. The app is designed to offer a hassle-free medical aid experience. ### Is the GEMS: Member app free to use? Based on the provided information, the app is free to download and use. There are no mentions of in-app purchases or subscription fees, and it does not appear to be ad-supported. ### Who is the GEMS: Member app for? This app is designed for members of GEMS medical aid. It is for individuals who want to conveniently manage their health information, track their activity, and handle their medical aid account details directly from their mobile phone. ### How can I find a doctor or service provider using the app? The app includes a 'Find your provider' feature. This allows you to easily locate local service providers within the GEMS network directly from your mobile device, simplifying your healthcare access. ## Version history (last 5 releases) ### 3.0.5 — 2026-05-31 Minor enhancements and bug fixes ### 3.0.4 — 2026-05-22 Minor enhancements and bug fixes ### 3.0.3 — 2026-03-09 Minor enhancements and bug fixes ### 3.0.2 — 2025-12-23 Minor enhancements and bug fixes ### 3.0.1 — 2025-12-11 Minor enhancements and bug fixes ## Apps similar to GEMS | App | Rating | Price | Category | | --- | --- | --- | --- | | [Ampath](https://appshunter.io/ios/app/ampath/id1370756724) | 5.0 (1) | Free | Medical | | [Dis-Chem Health](https://appshunter.io/ios/app/dis-chem-health/id1612019131) | 3.7 (7) | Free | Medical | | [Vula Medical Referral](https://appshunter.io/ios/app/vula-medical-referral/id898174360) | 5.0 (2) | Free | Medical | ## More apps by GOVERNMENT EMPLOYEES MEDICAL AID SCHEME - [GEMS: Symposium](https://appshunter.io/ios/app/gems-symposium/id1277590416) - [GEMS: Provider](https://appshunter.io/ios/app/gems-provider/id1614132787) All apps by GOVERNMENT EMPLOYEES MEDICAL AID SCHEME: https://appshunter.io/developer/1143528072 ## Related topics [gepf](https://appshunter.io/ios/topics/gepf) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*