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Response from developer
Hello Rasimphi, We are sorry to hear that you're facing login issues on the App. For further assistance, please follow these steps: 1. Password Reset: Try resetting your password by clicking the "Forgot Password" or "Reset Password" link on the login screen. You will receive an email with instructions on how to reset your password. Please check your spam folder if you don't see the email. 2. Check Your Username/Email: Ensure you use the correct username or email associated with your account. Typos or incorrect information can prevent login. 3. Update the App: Make sure you have the latest version of our App installed. Outdated versions can sometimes cause login issues. 4. Network Connection: Ensure that you have a stable internet connection. Poor connectivity can affect your ability to log in. 5. Account Locked: If you've attempted to log in multiple times unsuccessfully, your account may be temporarily locked for security reasons. Please wait for 60 seconds, and then try again. If you've tried these steps and are still unable to log in, please log a ticket with our ICT service desk at: Ictservicedesk@gems.gov.za We apologise for any inconvenience this issue may have caused and are committed to resolving it promptly. Thank you for using our App. We appreciate your patience.
