# Genbook Manager — user reviews > 50 indexed App Store user reviews of Genbook Manager by Genbook, Inc., rated 4.75/5 from 2,595 ratings. - Source: https://appshunter.io/ios/app/genbook-manager/id944835873/reviews - App overview in markdown: https://appshunter.io/ios/app/genbook-manager/id944835873.md - Rating breakdown: 5★ 2,228 · 4★ 225 · 3★ 68 · 2★ 18 · 1★ 56 ## What do users think of Genbook Manager? Overall sentiment: positive **Pros** - 👍 Easy to use - 🚀 Convenient scheduling - 💡 Helpful features like waitlist and calendar integration - 👍 Great customer service - 🚀 Rapid growth and improvements **Cons** - 🐛 Bugs and glitches with recent updates - 🔍 Difficult to navigate and manage calendar - 💰 Pricing concerns, especially after acquisition - 🔍 Missing features like iPad app and customization **Commonly reported bugs** - Calendar not syncing properly - Appointments randomly disappearing from calendar - Frequent crashes and downtime **Most requested features** - Ability to include client addresses in confirmation emails - Option to upload service photos - Improved calendar sync and visibility - Customizable notifications and reminders ## Newest reviews (11 of 50) ### 4/5 — Like the app *2020-01-14, version 3.11.0* It works pretty good for my business and you get a real person to talk to when you call customer service ### 5/5 — Best Booking App On The Market *2019-09-16, version 3.7.1* Recommend this app to any one in the cosmetology or barbering industry. Continuously updating and getting better to serve our industry need. Once I’ve told my clients how to book i know I won’t have explain anything else because of how simple it is for customers. ### 5/5 — Simply the best! *2019-09-03, version 3.7.1* Thanks so It makes my life so much easier I do appreciate fact that everything is done for you thanks everybody for all the hard work you guys do ### 5/5 — Greatness *2019-07-21, version 3.6.1* I’m glad I made the choice to have Genbook as an booking tool. My clients love it and so do it. Very self explanatory.... ### 5/5 — Awesome *2019-07-18, version 3.6.1* I schedule all of my appointments with this system. If your looking for a an outstanding program choose this one! The best on the market!! If your looking to get your reviews on google then this is your app! I have over 600+ positive reviews! ### 5/5 — Marketable growth *2019-04-24, version 3.4.0* Genbook is great for me as a technician not a marketer or book keeper. Sure their may be bumps in the road like strip processing only, but I’m confident in their upgrades. This has truly helped me separate my services from the thousands of other barbers around me. The content that I’m allowed to push out to the public is priceless. Keep up the great work Genbook ### 5/5 — Easy to use *2019-04-05, version 3.4.0* I have been using Genbook since Insatrted my business 7 years ago! It is convenient and easy to use. The support help is retry fast in responding (within 2-4 hours on email). The setup process is super easy and they have made many improvements since I started with them! ### 3/5 — It’s ok *2019-01-24, version 3.2.1* It’s an ok app and booking website but never informs you when the servers are gunna be down or updating. Irritating to work with when it’s a busy day and people are walking in or calling to make appointments and we can’t even get it to load ### 5/5 — Great app *2018-12-21, version 3.2.0* I have been using Genbook for almost seven years, and my clients love it. Thank you Genbook team for the great job. ### 3/5 — Cost *2018-10-27, version 3.1.0* I’m changing to another app that does the same things and some for $25 or less... I think you guys are now starting to price the individual business owners out. You can’t portfolio your work and product.... and it’s problems a lot but I just been too busy to make the switch off this app.... ### 5/5 — Awesome *2018-10-08, version 3.0.4* I love the calendar at all the tools as it really keeps me organized. ## Most critical reviews (10 lowest-rated) ### 1/5 — These people don’t understand how a Scheduling works *2020-06-13, version 3.12.1* I was really hoping that this would be a good ap. It’s not. You can’t include a customer address in a confirmation email and if you call with questions, they will lie to you and say the ap does things it doesn’t. They will say yes to anything which just wastes your time when you learn later it doesn’t do what you asked about. Don’t waste your time, these guys don’t know what they are doing and will lie and waste your time. **Developer response:** Hi Juicy! Thanks for reaching out with your feedback. We're sorry you had a negative experience and will work internally and offline to see how we can remedy the situation in question. ### 1/5 — Freezes and crashes *2019-09-27, version 3.8.0* Hi ### 1/5 — No longer any good *2019-07-30, version 3.6.1* I can’t stand this program when your program goes down you screw up my business so bad that I want to throw walls down I am looking already for a new program and I’m Leavin you ### 1/5 — New update is awful *2019-06-14, version 3.6.1* Until the most recent update Genbook Manager was great. Now it moves incredibly slow and crashes while you wait for it about 30% of the time. ### 1/5 — Calendar Not Syncing *2019-05-29, version 3.5.0* Calendar is not working properly. Cannot view bookings. Can only see them in Inbox. Whenever I reload the calendar it says “something went wrong” and doesn’t load. ### 1/5 — It’s really not that bad. *2018-11-09, version 3.1.1* I really actually love this app but it kept giving me the notification to review it and I’m feeling petty. Tough titty, Genbook, but you did make a good app. ### 1/5 — Who is testing this app before releasing it?? *2018-10-18, version 3.1.0* Every update released is riddled with issues. This latest release, which I have to assume wasn’t fully tested, no longer provides notifications when new appointments are made. I can only hope whomever is developing this app will start testing it fully before releasing it but if history is any indicator of the future this app will continue to be plagued. PLEASE FIX THE NOTIFICATION ISSUE ASAP. ### 1/5 — Pretty Unprofessional *2017-07-17, version 2.12.0* This booking software is not user friendly at all. Can't tell you how many times I've had people come in thinking they've booked an appointment just to find out they mis-read or got confused due to the poor UI of the app/website. The manager side of the software is slow to load and clunky to maneuver. I've also had many times where I've blocked off a day where I would be out of the shop, but even still the app allowed a customer to book for me. I'm sure I'm missing grievances here because the list seemingly goes on forever. The only reason I am tied to this awful software is because the owner of the shop whom I lease space from doesn't want to switch to new software. All in all save yourself the headache of dealing with this terrible booking service. Use Square for heaven's sakes! It is clean and polished and reputable. ### 3/5 — I agree w/“you know who BOB” *2019-02-14, version 3.3.1* ..Multiple notifications etc. It’s okay, priced high for what it is really. My angsts ate few and I keep it for my clients ease in familiarity but I’m on the edge. There is this Annoying pop up genbook promo chat box with announcements often and no way to turn it off. Also It’s like they’ve never used their product, many bits and pieces to be corrected and improved, when I suggest something , no matter how much care and time I put into explaining what the need is,I get the same genetic plastic thank you response. I’ve used this for several years. ### 3/5 — Missing iPad APP *2019-02-06, version 3.3.0* Please step it up and make an app for iPads. Some businesses need it. I would consider switching to another app just because it’s on IPAD ## Most praised reviews (10 highest-rated) ### 5/5 — Best scheduler ever! Unfortunate Booksy buy out killed this app *2022-12-21, version 5.0.0* I loved Genbook! Unfortunately I got pushed over to Booksy that frankly is terrible to work with and lost many features I need. I use to schedule clients via my web book now button without clients having to download and create an account just to book an appointment with me. I lost my Google calendar integration so I could combine many calendars and still see my business appointments and get reminders on each. Booksy doesn’t have the simple features and frankly I don’t need their difficult app. I lost several clients due to the difficulty scheduling appointments with me when I couldn’t do it myself for the client. I’m a single person owner and depend on clients easy access to schedule their appointment with me when I’m busy with other clients. ### 5/5 — I miss Genbook! *2022-04-04, version 4.6.6* They were acquired by Booksy and it just does not compare. Genbook was a wonderful platform, incredibly user friendly & straight forward for myself and all my clients. Loved the waitlist option, kept me busy and clients happy. Loved that I could see my buffer time in between appointments. Booksy does not make this “padding time” visually accessible, so booking clients when looking at my calendar is super challenging. Loved that Genbook didn’t advertise other businesses in the area to my clients… And how could I forget how attentive and helpful the support was from Genbook!!! I miss them and the software. ### 5/5 — Easy learning curve *2021-11-16, version 4.6.2* I’m so glad I had this appointment manager in place once I was able to reopen after Covid 19 lockdown in CA. I was able to scale up rapidly, meet the surge in demand of a population stressed and starved for touch after months of “social distancing. Genbook proved an easy way to communicate with my clients on the safety steps I am taking in response to the Pandemic so they can feel safe. Also personally I was able to restore my income rapidly enough this year to qualify for and close a re-fi loan, yay! This app allows me to focus on what I do best, excellent bodywork and client care. ### 5/5 — Just the best! *2021-03-18, version 4.1.0* I have been with Genbook for 3 years. I love the way they better themselves. I can’t wait to be able to sell my product on the app. I like my team when I need help. Great customer service. ### 5/5 — Awesome *2019-11-16, version 3.9.2* Been using Genbook since 2010 with no complaints ### 5/5 — Very Happy *2019-11-06, version 3.9.0* I felt like you listened to my complaint and strait fixed it/ added what was needed. ### 5/5 — Love genbook *2019-11-06, version 3.9.0* I’ve been using genbook since it first launched.. been around for all the changes.. I love it. I just wish they finally made it a option where we could upload pics of our services so clients knew what we could do. ### 5/5 — Amazing *2019-10-10, version 3.8.1* Amazing am ### 5/5 — Scheduling *2019-10-09, version 3.8.1* Thi ### 5/5 — Doesn’t accept password. Stay away from company. *2019-09-23, version 3.8.0* App is terrible. I run a chiropractic and physical therapy clinic and keeps logging me out on the app. Won’t take my passwords and works just fine on desktop browser. Also genbooks about once a month will just shut down thus stalling the ability for my clinic to grow. Seems like they do a high amount of maintenance so stay away from this company. **Developer response:** Thank you for bringing this problem to our attention. We are deeply sorry you've had trouble logging in! Our Success team can help. Please reach out from our website (you can chat with us or give us a call) to troubleshoot your login issues. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*