# Geneanet — user reviews > 35 indexed App Store user reviews of Geneanet by GeneaNet, rated 1.60/5 from 45 ratings. - Source: https://appshunter.io/ios/app/geneanet/id405274427/reviews - App overview in markdown: https://appshunter.io/ios/app/geneanet/id405274427.md - Rating breakdown: 5★ 3 · 4★ 3 · 3★ 1 · 2★ 3 · 1★ 35 ## Newest reviews (14 of 35) ### 1/5 — Dead *2022-08-22, version 2.20* Can’t login to this app. User/password correct but app stated that it is wrong. Take off this platform and get it fixed. ### 1/5 — Dead end *2022-05-23, version 2.20* Got in once only. Impossible to recover / reset password. Data lost. ### 1/5 — Can’t change language *2022-04-14, version 2.20* There no way to change the language on the app ### 1/5 — Copies old info from free sites, then make you pay *2022-02-10, version 2.20* Went to their website for more info and found they copied info that I listed on my tree at myheritage.com. and therefore made free for others to use. Then this copycat service makes others pay for info they could have gotten for free on myheritage.com. Even worse, they are listing incorrect old info that I corrected months ago. In short you are wasting your money & are purchasing outdated and potentially incorrect information. ### 1/5 — Unable to launch *2021-05-18, version 2.20* Won’t accept user name password combo. ### 1/5 — Disappointed *2020-07-10, version 2.20* I can log into the website with no problem and it is in English but when I use the app, my login for the website will not work and when I try to create a tree, it is only in French. Can these issues be fixed? ### 1/5 — No longer works *2019-08-09, version 2.20* They no longer support this and in March of 2019 they said it was removed from the store but obviously it has not been. ### 1/5 — Not access to the app *2019-08-08, version 2.20* I can login into my online account through the browser but not the app 🙄 ### 1/5 — 👎🤬 *2019-06-06, version 2.20* Esta app es una basura ### 1/5 — Crashes *2019-04-30, version 2.20* Can no longe use it. ### 1/5 — Why no English language? *2018-07-15, version 2.20* One star because I couldn’t even tell you if it works or not because the language is in French and there’s no way to change it. I’m deleting this app. ### 1/5 — Language options? *2018-02-06, version 2.20* The first screen is in English but when I hit create a tree, the language switches to French. Need to fix this! ### 1/5 — Not like website *2016-09-08, version 2.15* This app is useless. It has none of the features that the website(desktop) version has. Please fix this. ### 1/5 — Constant crashes *2014-04-05, version 2.11* The app keeps crashing :(( ## Most critical reviews (10 lowest-rated) ### 1/5 — Junk *2023-11-11* Tried a 90 day subscription. The app itself, was unusable since it kept shutting down intermittently. When it stayed open, it was of no help. Save your money ### 1/5 — Frustrating *2023-10-12* Won’t let me sign in to my account. And the information is if French. Not helpful at all. ### 1/5 — Keeps crashing *2023-10-01* Not sure what has or has not happened with this app, but it is totally unusable. Every time you click anything or attempt to edit a tree, the app crashes and closes 👎 ### 1/5 — Does not work *2023-03-10* Can not log in just like everybody else ### 1/5 — Fixed? *2022-12-19, version 2.20* When I opened the app I put in my user and password and suddenly it let me in? And this time the main screen was not in French. Still a little laggy though and not as promising as ads and friends have told me. ### 1/5 — Geneanet app *2022-12-13, version 2.20* Cannot sign. Can sign in from search engine. Try to start new tree it's all in French. Not for mr ### 1/5 — Unable to Login *2022-11-25, version 2.20* Same problem as reported by others. I log in on this app and the app tells me on not logged. I log in using a Windows 11 laptop and I get logged in using the same user name and password. ### 1/5 — Worthless *2022-11-10, version 2.20* Accepts your username and password but then says You Are Not Logged In. Based on another review this has been happening for a couple of years. Don't waste your time with this useless app. ### 1/5 — Don’t waste your time *2022-10-26, version 2.20* Desktop version works great, but this app will not let you log with the correct user and password. I do not read French, and that is the only support available. If you are going yo offer this, why can’t someone at HQ do quality assurance BEFORE they waste your time? ### 1/5 — French only and unable to log in *2022-08-29, version 2.20* Cannot get an English version to come up, only French. It will not let me sign in either… ## Most praised reviews (7 highest-rated) ### 4/5 — Loved the website, app could be better *2020-11-23, version 2.20* I’ve been using the website to build my family tree and I love being able to have the app on my phone. I’m giving it 4 stars because the design could be better, it still has the format of ancient iPhone apps. ### 4/5 — Use the web page *2018-02-21, version 2.20* I cannot find a language change anywhere in the app. The service is well worth going premium, but for any language except for French - use the web page ### 3/5 — Good idea, poorly executed *2022-09-06, version 2.20* The software is free. Thumb up. The app is difficult to use and crashes often. Thumb down. ### 3/5 — Better as a tree reader than a truly interactive tool. *2011-06-30, version 1.0* If you are a Geneanet user, then I am quite sure you will find this free application handy. It simply allow you to download your tree to your iphone so that you can refer to it without needing access to your computer or even to the internet. Anyone who can gain access to your online data can do the same thing, so it is handy for sharing. You can have the cel phone download an update version anytime you need an update. The download is quick because it doesn't include pictures or related archived documents. And because the data kives in the phone's memory, access, occe downloaded, is instantaneous. So if you need to know your cousin's wedding anniversary, or your mother-in-law's birthday, there it is, instantly at your fingertips! Search features enable you to quickly get to quickly locate any name. On the other hand, If you desire to WORK on the tree, the application also gives you online access (and your privileges will depend on what iD you use. Those who don't like this application probably find this aspect of it unsatisfactory. Also, the application as a whole can use improvements, in particular more options to back out and cancel steps one has taken by mistake. ### 2/5 — Unable to log into the app *2020-09-20, version 2.20* I’m unable to log into the app. It accepts my user name and password but then tells me “You are not logged in”. Dead end, no option to change password. ### 2/5 — NOT IN ENGLISH ?? *2017-12-14, version 2.19* You can view the website in English but there’s no language option in the app that I could find. ### 2/5 — Lacking it's original appeal *2015-10-22, version 2.15* The app lacks so many of the appealing and useful features of the desktop website. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*