# Genesis Convenient CareNow — user reviews

> 12 indexed App Store user reviews of Genesis Convenient CareNow by Genesis Health System, rated 4.90/5 from 922 ratings.

- Source: https://appshunter.io/ios/app/genesis-convenient-carenow/id1214987080/reviews
- App overview in markdown: https://appshunter.io/ios/app/genesis-convenient-carenow/id1214987080.md
- Rating breakdown: 5★ 844 · 4★ 68 · 3★ 8 · 2★ 0 · 1★ 2

## What do users think of Genesis Convenient CareNow?

Overall sentiment: mixed

**Pros**

- 👍 Excellent service
- 👍 Personalized and comfortable experience
- 👍 Helpful and informative providers

**Cons**

- 🐛 Availability issues with providers
- 🐛 Unclear instructions and communication

**Commonly reported bugs**

- Providers listed as offline despite availability
- Inability to get in touch with customer service

**Most requested features**

- Improved availability and scheduling
- Better customer service and support

## Newest reviews (1 of 12)

### 5/5 — Great experience

*2017-12-01*

I used this at about 3:30 a.m. to consult with a doctor for sinus issues. I had a fever and wanted to see if I could get an antibiotic before a conventional clinic opened. The doctor was excellent, and the technology made it very easy to communicate. He sent a script to a 24-hour pharmacy and I was able to quickly retrieve it. Would definitely recommend to anyone!

## Most critical reviews (10 lowest-rated)

### 1/5 — Awful app

*2023-11-18*

It says i can see someone between 9 and 4:30 or something, it’s 10:45. All of the providers are listed as offline and no one can answer my questions at customer service of why no providers are available, if any will be available or what to do next. IF my pcp has any openings Monday, I *might* be able to be seen then. Sick and highly frustrated and disappointed.

### 5/5 — Sharon was great

*2021-05-13*

This visit was easy and painless sharon was great to work with appreciate all the help

### 5/5 — Dr Hamden-Allen

*2021-01-22*

She’s so wonderful, compassionate and understanding. Lovely person lovely lady. 
Thank you Dr you have been a loyal and honest & caring. 
Thank you,
Stacy

### 5/5 — First Tele visit

*2020-11-09*

I felt my first Tele visit was a great success it was very personal and much more comfortable than being in the office for this particular visit I was not desperately ill but think it would be wonderful not to have to get dressed get in the car and drive to the doctors office when I am feeling terrible. I’m comfortable with doing this again.

### 5/5 — Excellent service

*2020-10-06*

Physician was extremely nice and very helpful. Excellent experience

### 5/5 — Treatment for sinus

*2020-08-02*

It was an excellent visit virtually!!

### 5/5 — Follow up

*2020-04-29*

Dr. hensch very informative

### 5/5 — Online visit

*2020-04-08*

So thankful for this service..

### 5/5 — So easy!

*2018-07-31*

This was the easiest thing I could have done, I was diagnosed and treated from the comfort of my own home. The Doctor was very professional and the experience was just as great. Thank you!

### 5/5 — Easy!

*2018-07-11*

Once I was logged in it was fast and easy! So thankful!

## Most praised reviews (1 highest-rated)

### 5/5 — Great experience

*2018-02-22*

I waited around 5 minutes to talk to a provider and a notification popped up that another provider was available. I switched over and within two minutes was discussing my sore throat. I have a history of tonsillitis and was confirmed that’s what I had. The provider set up a prescription for me to my local pharmacy. This was quick, convenient, and didn’t even have to leave my house.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*