# Genesis Energy — user reviews > 253 indexed App Store user reviews of Genesis Energy by Genesis Energy, rated 4.60/5 from 138 ratings. - Source: https://appshunter.io/ios/app/genesis-energy/id1027261582/reviews - App overview in markdown: https://appshunter.io/ios/app/genesis-energy/id1027261582.md - Rating breakdown: 5★ 109 · 4★ 16 · 3★ 7 · 2★ 1 · 1★ 5 ## What do users think of Genesis Energy? Overall sentiment: positive **Pros** - 👍 Great service - 👍 Easy to use app - 👍 Convenient gas bottle ordering - 👍 Helpful for monitoring power usage - 👍 Appreciate the free power shouts **Cons** - 🐛 App crashes or doesn't load - 🐛 Power shout booking issues - 🐛 Slow app performance - 🔍 Lack of real-time data - 🤔 Separate bills for electricity and gas **Commonly reported bugs** - App crashing or not loading - Power shout booking not working - Inconsistent data between app and website - Keyboard issues obscuring buttons - Forced app updates causing sign-outs **Most requested features** - Ability to book multiple power shouts at once - Live power meter integration - Single monthly bill for electricity and gas - Faster data updates - Improved app stability and responsiveness ## Newest reviews (14 of 253) ### 4/5 — Good service *2026-06-14, version 26.24.0* Family of three with daughter only eight years old and we are very conscious about how we do with gas consumption, cooking and hot water for showers and kitchen. Prepare meals pretty much every evening and some large cooking happens every now and then for friends. Last 45kg lasted 56 days, seems fine but I should have squeezed it a bit more. Very small margin against to electric water heater as per my calculations but can be slightly wrong. Please any advice/ ideas! When it comes to winter time, my friend asked me to roll the cylinder(take out from chains) and if it’s sunny day leave under the sun for few hours and chain back again, because when the temperature drops, gas(LPG) like to sit in the bottom!! ### 4/5 — 👍 *2026-06-11, version 26.22.0* best ### 5/5 — Good *2026-06-06, version 26.22.0* Excellent ### 5/5 — Power shoutouts *2026-06-04, version 26.22.0* Thank you Genesis for providing amazing services to us, your customers. Power shoutouts is such a blessing. ### 5/5 — Easy to use *2026-06-04, version 26.22.0* Like this app, I use to book “power shouts” or banked power hours. It is useful to see use over the week and check bills. ### 5/5 — Easy as *2026-05-29, version 26.22.0* No stress does what it does ### 5/5 — Power shout *2026-05-24, version 26.20.0* This has really helped us and our finances as costs throughout have increased (cost of living) ### 5/5 — Happy hours *2026-05-21, version 26.20.0* Happy hours ### 5/5 — 软件很好用 *2026-05-20, version 26.20.0* 这个软件很好用，只是机器人回复不了复杂问题，应该有转人工服务的功能！ ### 5/5 — Great to get free power thanks *2026-05-20, version 26.20.0* Great app use it all the time to manage our power usage Great ap use it all the time Still doesn’t work on Apple I phone App doesn’t work re power shout Works on I pad Only happened since we had the last update 18.5 on my new I phone ### 5/5 — Thank you *2026-05-20, version 26.20.0* Your Power Shouts work well & your app is great😆 ### 5/5 — So easy *2026-05-15, version 26.19.0* I love Genesis App. It’s so easy to use and keep track of power usage. ### 5/5 — My house *2026-05-15, version 26.19.0* Really great full to have such a great company looking after me ### 5/5 — Easy Gas *2026-05-14, version 26.19.0* Great that when I note gas bottle needs refill I can very simply and quickly request new bottle. All the required details are stored in the app so it is one click request. ## Most critical reviews (10 lowest-rated) ### 1/5 — Clumsy website *2026-06-08, version 26.22.0* Clumsy website.keyboard blocks typing screen. No option to cancel a power service without a new address. What if you are moving overseas? As if moving isn’t stressful enough. ### 1/5 — 😔 *2026-06-06, version 26.22.0* I'm sick of this app logging me out. I do not care about security I don't even care if I have a password or not. I do not want to have to log in ever again it's annoying ### 1/5 — Can’t stand gimmicks and gaming of sales. Just Lower prices please *2026-05-22, version 26.20.0* I don’t want hours of free power and having to select time as just reduce the power price for everyone all the time rather than making us log in and play games ### 1/5 — Power shout *2026-05-18, version 26.20.0* I’ll be honest, with what other companies are providing and that there is a promotion of getting 50 powershout hours I’m very disappointed that I’ve hardly any powershout hours since joining in November. I’m considering leaving as I believe other companies are offering more ### 1/5 — Power shout *2026-05-17, version 26.19.0* Gas use during power shouts is not discounted. We lose out on hot water and gas heating discounts. Do I have to change back to electricity?? ### 1/5 — Buggy App *2026-05-15, version 26.19.0* I'm a new customer and it's my first time to use the app. The app was frozen at the account activation step, and after that it crashed every time when I opened it. I've deleted the app and it's data and reinstalled it, but the issue persisted. Such a bad user experience. I had to go to website and complete the activation process. ### 1/5 — Underwhelming *2026-04-16, version 26.16.0* For an app in this day and age the lack of more detailed analytics is really a bummer. No ability to drill down into usage in real time, no way to overlay weather trends and usage. Only displaying the last 12 months of data… It’s a good step in the right direction, but honestly, it kind of feels like the absolute least amount of effort and investment went into this app. ### 1/5 — Rename *2026-03-18, version 26.11.0* You can’t find the app when you search “Genesis.” It needs to be renamed people don’t remember “Energy IQ,” they remember the company that provides the service. ### 1/5 — Payment *2026-02-06, version 26.05.0* Already paid the bill on time but stilm its saying i owe!!! ### 1/5 — Issues with App *2026-01-18, version 26.02.0* The current app doesn’t show current reading of usage on dashboard ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2026-06-18, version 26.24.0* Good ### 5/5 — Power Shouts *2026-06-18, version 26.24.0* These are great. Booking times for when the heater needs to be on and kids bath times are ideal Thank you ### 5/5 — Excellent app *2026-06-17, version 26.24.0* Works very well, no complaints ### 5/5 — Love the Energy IQ app *2026-06-16, version 26.24.0* Love this App, has every you need & you can see your power usage, also get weekly emails for expected power use. ### 5/5 — Yes *2026-06-15, version 26.24.0* Is good ### 5/5 — I think you are so amazing giving out power shouts.thank you. *2026-06-14, version 26.24.0* You are amazing. ### 5/5 — Easy and simple to use *2026-06-13, version 26.22.0* No issues and all my information in one place ### 5/5 — Fantastic app *2026-06-13, version 26.22.0* Love how you cover every aspect of power needs in your app ### 5/5 — Genesis app *2026-06-11, version 26.22.0* I use this in the mornings when we have our 1yr old Grandaughter staying to warm the house for her. We love the opportunity to do this. Thanks ### 5/5 — Great app *2026-06-10, version 26.22.0* Always good service and easy to use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*