# Genesis Intelligent Assistant — user reviews > 379 indexed App Store user reviews of Genesis Intelligent Assistant by Hyundai Motor America, rated 4.80/5 from 59,364 ratings. - Source: https://appshunter.io/ios/app/genesis-intelligent-assistant/id867941329/reviews - App overview in markdown: https://appshunter.io/ios/app/genesis-intelligent-assistant/id867941329.md - Rating breakdown: 5★ 52,303 · 4★ 3,486 · 3★ 1,283 · 2★ 694 · 1★ 1,598 ## What do users think of Genesis Intelligent Assistant? Overall sentiment: negative **Pros** - 🚀 Remote start and control features - 👍 Useful app functionality - 💡 Potential for great features **Cons** - 🐛 Unreliable performance - 🔍 Inconsistent and inaccurate information - 🕰️ Slow response times - 🔒 Security and privacy concerns - 👎 Poor user experience and design **Commonly reported bugs** - Frequent app crashes and login issues - Sync issues between app and vehicle - Unreliable remote start functionality - Incorrect vehicle status reporting **Most requested features** - Customizable notifications - Improved calendar integration - Remote control of climate, seats, and windows - Seamless connectivity between app and vehicle ## Newest reviews (15 of 379) ### 2/5 — A few tweaks and could be great!! *2026-08-15, version 3.3.1* For such a smart tech forward vehicle, the app could use an overhaul. It would be great if you could open / close windows through the app. It would also be great if you could receive alerts with images when motion is detected around the vehicle. The last major issue is the fact that the app signs you out after a few weeks requiring you to log back in with 2 factor authentication. This always seems to occur at the worst possible time. ### 3/5 — Update issues *2026-08-13, version 3.3.1* Ever since the update overnight a few weeks ago request says successful, but they aren’t especially cooling the car down it doesn’t start. Worked fine till then. ### 3/5 — Ok App-Too many notifications *2026-08-11, version 3.3.1* Revised review. Finally got things working. It is an ok app. Way too many notifications that I have to clear. ### 4/5 — Great….but *2026-08-10, version 3.3.1* 4/5 for me and that’s only because the remote start feature isn’t even an option. I have the subscription to have that feature but why isn’t it even an option on the app? Is that a fluke or has it been removed? If it wasn’t for that it would be a 5/5. ### 2/5 — Added iPhone location service turned on *2026-08-09, version 3.3.1* In one of the recent releases Genesis added the requirement that to access the app I have my phone’s location services turned on. What difference does it make where my phone is if I want to used the app features? I could be doing something for another person driving my car. It is none of Genesis business where I am located. I called their support number for another issue and mentioned that the location service requirement needs to be turned off. ### 5/5 — Excelente *2026-08-09, version 3.3.1* Excelente GV80 2026 ### 5/5 — Problem with entry *2026-08-09, version 3.3.1* At times when I walk up to the door it stays locked. It is very irritating. ### 3/5 — Recent location services requirement *2026-08-08, version 3.3.1* A recent update in the last couple months changed the app to require location services. There is no obvious reason for this requirement, and the release notes do not mention the change. This suggests it was either an error by the development team, or the location services are being used for data collection rather than legitimate purposes. In any case, I do not enable location services except when necessary, and it is too many steps to enable them just to remote start my car from the app. Therefore the app has become unusable for me in most scenarios. ### 5/5 — Genesis G70 *2026-08-04, version 3.3.1* I love my new vehicle thanks to Bree Briscoe at Genesis of Norman ### 3/5 — Works but slow. Good features. *2026-08-01, version 3.3.0* See title ### 5/5 — My 2026 Genesis V6 *2026-07-31, version 3.3.0* Have this Gv70 for 6mths now and it’s all good!! No prob.. performance out of this world w/this twin turbo V6 AWD..GO GENESIS! ### 5/5 — Day one *2026-07-31, version 3.3.0* Just got it and love it. Dealer was great ### 5/5 — My new Genesis GV70 *2026-07-31, version 3.3.0* I love my new 2026 and I love this app. It tells me everything I need to know about my car. Oh and did I tell you it’s a smart car too lol.🥰😍 ### 2/5 — More options *2026-07-30, version 3.3.0* In a luxury app, having options like rolling down windows, changing radio stations should be a given. As for the app itself, it would be nice to know all the details with driving, breaking, hard stops, etc as to know how to continue to keep the vehicle running at its premium. There are more features I would recommend but will reserve it for a later day and time. ### 5/5 — ♥️ *2026-07-30, version 3.3.0* I really love my GV80 ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app *2026-08-30, version 3.3.2* It seems that every time I open this app it gets worse and worse. From not being able to make payments or schedule appointments, this app is practically useless. Incredibly frustrating and annoying to use on top of being very slow. ### 1/5 — Connection *2026-08-22, version 3.3.2* Takes forever to connect to the car to lock and unlock would not recommend it to anyone ### 1/5 — The only disappointment with owning a Genesis *2026-08-06, version 3.3.1* Owning my 2026 GV 80 has been a joy, tempered only by how poor the app is compared to the Tesla that I recently (gladly) sold. Your app is terrible. There is no option to exclude areas, like your locked garage, from sending you notifications that your door is unlocked. It is inconsistent with opening the door. I stood outside a locked car door for almost 15 minutes recently when the car wouldn’t connect to my phone. (That was the last time I left home without my key!! This never happened with the Tesla. Surprised a car this good has an app this bad ### 1/5 — Can't Use With Location Services Turned On *2026-08-05, version 3.3.1* Whatever you're collecting, Genesis, you don't need it. Can't even open the app without enabling location services? I'm cancelling my Connected Services 👎 Devs, I'm not going to call Genesis Customer Care for this. It's a developer issue, not a customer service issue, and a solution is simple: turn off the location requirement. I'm not going to let you have location access to use your app. Not sure when you changed the app to require it, but change it back. It's invasive and unnecessary, and I'm not paying for a service that won't even let me open the app without enabling location services. You must be out of your minds. ### 1/5 — The unlocking is impossible *2026-07-29, version 3.3.0* I am so frustrated by using my phone to unlock the car. I have to stand there multiple times to get it to unlock. ### 1/5 — Dislike *2026-07-05, version 3.3.0* Dislike app ### 1/5 — Can't Use With Location Services Turned On *2026-07-04, version 3.3.0* Whatever you're collecting, Genesis, you don't need it. Can't even open the app without enabling location services? I'm cancelling my Connected Services 👎 ### 1/5 — Awesome car *2026-06-30, version 3.3.0* 5 Stars for the Genesis ! I am on my second car one in the last 4 years. Love it. Are you ### 1/5 — Improve your remote climate. Copy Tesla!!! *2026-06-26, version 3.3.0* Cooy Tesla remote climate!!! ### 1/5 — Door does not lock through app *2026-06-15, version 3.2.9* App does not actually lock my doors when it states it did successfully. This could be a theft hazard making customers think doors are locked when they actually are not ## Most praised reviews (10 highest-rated) ### 5/5 — My car *2026-08-27, version 3.3.2* On the app, can’t start my car without network only issue I have ### 5/5 — Genesis G70 *2026-08-22, version 3.3.2* I appreciate being aware of everything that goes on with my vehicle. ### 5/5 — Shelby 260 *2026-08-22, version 3.3.2* Excellent auto and great service ### 5/5 — It works!!! *2026-08-21, version 3.3.2* Often times we get sold an item or service that doesn’t even come close to being what it was advertised. This one does. It actually works it does what I ask it to in a timely fashion and if it can’t it explains why. This intelligent assistant makes my awesome car just that much more awesomer no that’s not right the awesomest nope thats not right either and yet… ### 5/5 — Love *2026-08-19, version 3.3.2* I love my Genesis and my Genesis app. It truly makes things so much better being able to either heat up my car or cool it down before I get there. I also love that. It tells me if the window is open or doors are unlocked. ### 5/5 — GV 80 User *2026-08-18, version 3.3.2* The App is awesome, but you need to spend time learning it. I use the remote starter everyday. Good photos out of the app, ### 5/5 — Locked out of my house *2026-08-16, version 3.3.1* I left my car key and house keys inside my house and locked the door without thinking. That's when I downloaded this app. Using the app, I was able to unlock my car and use my garage opener to get back into my house. So grateful. Thank you for this feature/app. ### 5/5 — Townsend *2026-08-13, version 3.3.1* The style, power and comfort is unparalleled. The greatest yet lease recognized thing about Genesis GV80’s? SAFTEY!!! DURABILITY!!! ### 5/5 — My Genesis App *2026-08-12, version 3.3.1* I absolutely love the way Genesis keeps me informed whenever my car is unlocked. I love the Genesis app! ### 5/5 — Phenomenal vehicle *2026-08-09, version 3.3.1* Great SUV, worth every penny --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*