# Genesis Medical Scheme > Genesis Medical Scheme member portal for managing benefits and accessing services. (iPhone/iPad app by Genesis Medical Scheme.) - Source: https://appshunter.io/ios/app/genesis-medical-scheme/id1033137011 (this page in markdown: same URL + `.md`) - Developer: [Genesis Medical Scheme](https://appshunter.io/developer/1472358799) - Category: Medical, Health & Fitness - Price: Free - Age rating: 4+ - Requires: iOS 11.0 · 37 MB - Languages: American English - Released: 2016-04-19 - Data updated: 2026-07-23 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/genesis-medical-scheme/id1033137011/reviews.md ## What is Genesis Medical Scheme? The Genesis Medical Scheme mobile App is a free, personalised & convenient tool members can use to stay in touch and up to date, 24/7. The following features are available on this App at the touch of a finger: · Convenient access to view or send your electronic membership card via email · Check your membership details · Check your medical savings balance (if any), as well as the full spectrum of your personal benefits · Contact us via phone or email · Call ER24’s 24/7 medical helpline or emergency services · View the status of your current claims · Obtain a hospital admission reference number · Answer your Frequently Asked Questions (FAQs) · Visit all our social media platforms, including Facebook, Twitter, LinkedIn and Pinterest The mobile App, including the electronic membership card, are available to any existing Genesis Medical Scheme member to download, including all his / her beneficiaries (dependants), thereby improving their membership experience and empowering them with 24/7 access to their membership details, the Scheme and emergency services. All main members have to be registered as a website user - this can be done on either the MEMBER page on Scheme’s website (www.genesismedical.co.za), or directly on the mobile App. Thereafter, all the member’s dependants will be able to use the App once they have downloaded the App on their mobile phones and registered as a “Dependant”. Members will use the same password for this App as what they use to login on the Genesis Medical Scheme website. ## Key features - Electronic membership card access - Membership details check - Medical savings balance - Contact options - Emergency services access - Claims status view - Hospital admission reference ## Recent user reviews (2 of 2) All indexed reviews: https://appshunter.io/ios/app/genesis-medical-scheme/id1033137011/reviews.md ### 3/5 — Can’t see submitted claims immediately *2024-02-13, version 3.4.3* Once submitting a claim, it doesn’t appear in the current claims section of the app until it has been processed by the claims department sometimes only days later and there is also no email communication stating that it would only be visible later, which isn’t a very user friendly experience. I think it would be better if the claim can show under current claims with a status of “in review” or “audit in progress” or something of the like instead of just not having it there and the client having to phone in to find out where the claim is. Hoping that the app can be improved in this way. Other than that it’s stellar! ### 5/5 — Great app *2016-06-01, version 1.0.6* Cool app, so simple! I really like the member card. Transitions the old and the new! ## Frequently asked questions about Genesis Medical Scheme ### What can I do with the Genesis Medical Scheme app? The Genesis Medical Scheme app allows you to view your electronic membership card, check your membership details and medical savings balance, contact the scheme, call emergency services, view claim statuses, and obtain hospital admission reference numbers. ### Is the Genesis Medical Scheme app free to use? Yes, the Genesis Medical Scheme app is completely free to download and use for all existing Genesis Medical Scheme members and their dependants. ### What devices is the Genesis Medical Scheme app available on? The Genesis Medical Scheme app is available for iPhone, iPad, and iPod devices. ### How often is the Genesis Medical Scheme app updated? The latest version of the Genesis Medical Scheme app is 5.0.22, and it was last updated on February 23, 2026. Updates typically include new features and performance improvements. ### How do I register to use the Genesis Medical Scheme app? Main members must be registered as a website user on the Genesis Medical Scheme website or directly on the app. Dependants can then use the app after downloading it and registering as a 'Dependant'. ### Does the Genesis Medical Scheme app have ads? No, the Genesis Medical Scheme app does not contain advertisements, providing an uninterrupted experience for members. ### Can I access emergency services through the Genesis Medical Scheme app? Yes, the app provides direct access to call ER24’s 24/7 medical helpline or emergency services, ensuring you can get help quickly when needed. ### What is the age rating for the Genesis Medical Scheme app? The Genesis Medical Scheme app has an age rating of 4+, making it suitable for a wide range of users. ## Version history (last 5 releases) ### 5.0.22 — 2026-02-23 Small refinement to improve readability ### 5.0.16 — 2025-12-15 Updated member benefits information, as well as introduced new functionality with a fresh look and feel. ### 4.1.2 — 2025-10-25 Updated App URL ### 4.0.8 — 2025-05-06 Minor bug fix ### 4.0.1 — 2024-12-13 Updated benefit changes for 2025, additional functionality, together with a new look and feel. ## Apps similar to Genesis Medical Scheme | App | Rating | Price | Category | | --- | --- | --- | --- | | [Medihelp Mobile - Members](https://appshunter.io/ios/app/medihelp-mobile-members/id719438372) | 1.5 (2) | Free | Medical | | [Vula Medical Referral](https://appshunter.io/ios/app/vula-medical-referral/id898174360) | 5.0 (2) | Free | Medical | | [KeyHealth](https://appshunter.io/ios/app/keyhealth/id757921326) | — | Free | Medical | | [InterCare Patient Portal](https://appshunter.io/ios/app/intercare-patient-portal/id1572489630) | 5.0 (2) | Free | Medical | | [SmileSnap](https://appshunter.io/ios/app/smilesnap/id1524168656) | 4.8 (35) | Free | Medical | --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-23.*