# Genesis Virtual Guide — user reviews > 26 indexed App Store user reviews of Genesis Virtual Guide by Hyundai Motor America, rated 2.10/5 from 38 ratings. - Source: https://appshunter.io/ios/app/genesis-virtual-guide/id1265717613/reviews - App overview in markdown: https://appshunter.io/ios/app/genesis-virtual-guide/id1265717613.md - Rating breakdown: 5★ 9 · 4★ 1 · 3★ 1 · 2★ 2 · 1★ 25 ## Newest reviews (10 of 26) ### 1/5 — Out of date. *2021-10-30, version 1.5.1* 2022 cars released. But it’s for 2020 models. Will change, once this is updated. If ever. ### 1/5 — GV80 model not included *2021-08-29, version 1.5.1* Downloaded this app to use for my 2021 GV80, and it’s not even an option! ### 1/5 — VR *2021-01-02, version 1.5.1* Pretty much useless. No details. Could be linked with user manual to be functional ### 1/5 — Why so limited ? *2018-12-05, version 1.0* This would be awesome if it included all models of the Genesis, and not just the 2019 models. I just bought a 2013 Genesis sedan, downloaded the app, and was disappointed. Any chance we will see more models ? ### 1/5 — Still no 2018 models! *2018-08-12, version 1.0* What’s the use of a guide that doesn’t include my vehicle? Genesis sent me a fancy gift package that included a “Genesis Owners Guide”, which suggested I download this app. Why, since the app doesn’t include my car! ### 1/5 — No 2018 G80 Sport *2018-07-24, version 1.0* I just brought home my second Genesis... First was a 2015 Ultimate and now a 2018 G80 Sport. Fabulous cars, but why it’s not reflected in this virtual guide is beyond me. Please update to include 2018 and soon to be released 2019 models. ### 1/5 — Does not include my G80 model *2018-07-12, version 1.0* Right right at the start the app ask you to identify what model genesis car you own. Right now it only supports 2017 models. My model, the 2018 G 80 sport Coupe, was not available in 2017 so this app is useless for the G80 that I own. ### 1/5 — NO 2018 Models loaded! *2018-06-18* It’s June 2018 and still no 2018 models loaded on this app! Why? I am a very proud owner of a 2018 Genesis G90 3.3T and find this vehicle with much more “craftsmanship “ and “workmanship “ than the new Lexus LS500; the engine is a beautiful piece of engineering work. I have “digested” the manual and want to have thus particular visual app in my iPhone, BUT unfortunately cannot as it only lists 2017 models!! In addition, this app has never been revised - it’s still on rev 1.0! So many amenities for new Genesis owners and this app doesn’t apply to new vehicles. I cannot even open it because it only states 2017 vehicles! Please, get on with it and, load 2018 vehicles! ### 1/5 — No 2018 G80 Option *2018-06-15, version 1.0* Was interested in trying out this app for my new G80 3.3T Sport, but the only model year available was 2017. App needs to be updated to include the current year’s models. ### 1/5 — Where is 2018 G90 premium? *2018-04-22, version 1.0* This does not look good for Genesis when they can’t even have current model on app. Are you guys still in business? I was going to by a G90 3.3T Premium but this lack of follow through gives me doubt about the commitment by Hyundai for their new brand. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work! *2025-01-15* Put simply it doesn’t work. Surprised it’s not been removed from the App Store. ### 1/5 — Does not work *2025-01-03, version 1.5.1* When I add my vin it says unable to retrieve information. As much as these vehicles cost there should be a working app. ### 1/5 — It does not work *2024-07-29, version 1.5.1* I get a “temporary “ error that appears to be permanent. That is all I get. The app does nothing else. What is is suppose to do? It could be a good idea. ### 1/5 — Hasn’t Been Updated — Maybe Ever? *2024-06-29, version 1.5.1* Server is never online. Completely useless. I think it’s been discontinued, and should probably be removed from AppStore. ### 1/5 — Won’t even launch *2023-07-27, version 1.5.1* A Temporary Server Error has occurred. ### 1/5 — Pitiful *2022-12-26, version 1.5.1* Won’t even load. Hopefully, the car is better!! ### 1/5 — Terrible never got it to work *2022-10-13, version 1.5.1* terrible never got this app to work ### 1/5 — A temporary server error has occurred… *2022-06-12* I hope your cars work better than your apps. ### 1/5 — Does not load *2022-01-13, version 1.5.1* When I try to open the App it gives an error message. Called Genesis Support and they seemed to not be aware of the APP. ### 1/5 — Useless *2021-11-26, version 1.5.1* Unable to download the guides. It always reports a “Temporary Server Problem”. I’ve tried every day for a week. I emailed Genesis customer service but never got a reply. ## Most praised reviews (6 highest-rated) ### 5/5 — Nice app! *2017-09-18, version 1.0* Good ### 5/5 — Great tool! *2017-08-07, version 1.0* No need for 500+ pages to rummage through anymore. Can't wait for the AR side to work then I'd give it 6 Star rating!!! ### 5/5 — Pretty cool! *2017-08-03, version 1.0* What a great way to learn my new G80 Sport. ### 4/5 — Much better now. Now includes 2018 Models and the 2019 G70 *2018-10-28, version 1.0* Much improved since the updated app now includes 2018 models including the G80 5.0 Ultimate. Still does not include the huge Navigation system manual, but they are making progress. Keep going Genesis. I also noticed in setup you could select the G70 ### 2/5 — Pretty bus useless. *2020-05-08, version 1.0* Very little information. Videos don’t play. 2020 model not included. As an example to show the location of control without describing the function of it useless. For example one can just look inside the car and see the light button. Disappointing. ### 2/5 — Videos do not play *2020-01-18, version 1.0* Error, unsupported URL --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*