# Genesys Care 2.0

> Mobile app for Genesys Customer Care users to manage support cases and receive notifications. (iPhone/iPad app by GENESYS TELECOMMUNICATIONS LABORATORIES EUROPE LTD.)

- Source: https://appshunter.io/ios/app/genesys-care-20/id1520526271 (this page in markdown: same URL + `.md`)
- Developer: [GENESYS TELECOMMUNICATIONS LABORATORIES EUROPE LTD](https://appshunter.io/developer/589386017)
- Category: Business, Productivity
- Price: Free
- Rating: 5.00/5 from 1 App Store ratings · 1 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.1 · 58 MB
- Languages: English
- Released: 2020-07-25
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/genesys-care-20/id1520526271/reviews.md

## What is Genesys Care 2.0?

Genesys Care 2.0 mobile application enables entitled Genesys Customer Care users to view and update Cases opened with Genesys Customer Care. This can also be used to receive push notifications on personal, Company, and Account level Case updates. Also, the users can opt for notifications on Alarms and Cloud Incidents Notification. With the help of Chat functionality, the users can directly interact with the Case Owner or any available analyst in real-time or they can make voice calls to the case owner.

Requires data connection, registration with Genesys Care, and valid entitlement.

Genesys Customers:
Please use the same credentials as for the Support web site.

Please contact care.mobile@genesyslab.com for support and assistance.

## Key features

- View and update support cases
- Receive push notifications for case updates
- Real-time chat with case owners/analysts
- Voice call functionality
- Notification options for alarms and cloud incidents

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/genesys-care-20/id1520526271/reviews.md

### 5/5 — Excellent start

*2020-12-17, version 10.0.3*

Great app. Love the Escalate option. Now all we need is to allow creation of new cases (that would be super convenient), chat (sometimes it’s quicker to go via chat to settle details, instead of back and forth), and direct dialing of case owner (pending availability). Or in case direct dialing is not desired, allow a scheduler to be integrated with ZOOM (or Genesys Callback).

## Frequently asked questions about Genesys Care 2.0

### What is Genesys Care 2.0 used for?

Genesys Care 2.0 allows entitled Genesys Customer Care users to view and update their support cases. It also provides real-time communication features like chat and voice calls with case owners and analysts.

### Does Genesys Care 2.0 have ads?

No, Genesys Care 2.0 does not contain advertisements. The app is free to download and use for eligible Genesys customers.

### What devices support Genesys Care 2.0?

Genesys Care 2.0 is supported on iPhone and iPod devices. It requires a data connection to function.

### How often is Genesys Care 2.0 updated?

The latest version of Genesys Care 2.0 is 10.2.2, which was last updated on October 6, 2022. This indicates a history of regular updates to maintain functionality and security.

### What are the login requirements for Genesys Care 2.0?

Users need to have registration with Genesys Care and valid entitlement. Genesys Customers can use the same credentials as for the Support web site.

### Can I get notifications for alarms with Genesys Care 2.0?

Yes, users can opt for notifications on Alarms and Cloud Incidents Notification through the Genesys Care 2.0 app, in addition to personal, company, and account-level case updates.

### What is the age rating for Genesys Care 2.0?

Genesys Care 2.0 has an age rating of 4+, making it suitable for a wide range of users. It was first released on July 25, 2020.

### Who should I contact for support with Genesys Care 2.0?

For support and assistance with Genesys Care 2.0, you can contact care.mobile@genesyslab.com. The app is developed by GENESYS TELECOMMUNICATIONS LABORATORIES EUROPE LTD.

## Version history (last 5 releases)

### 10.2.2 — 2022-10-06

• Refined Incident and Maintenance Notification
• Provided Case share option
• Enhanced search option
• Added Notify Users option for Escalation
• App Video Tour in Help
• Refined Case favorites
• Bug Fixes and Improvements

### 10.2.1 — 2022-07-10

• Provided case dashboard for easy accessibility
• Redesigned home screen
• Added announcement/broadcast feature
• Refined case escalation & included escalation feed
• Enhanced delete option for Notification Inbox
• Enhanced favourites and notification subscription
• Enabled feeds with copy option
• Bug Fixes and Improvements

### 10.2.0 — 2022-05-27

• Provided case dashboard for easy accessibility
• Redesigned home screen
• Added announcement/broadcast feature
• Refined case escalation
• Enhanced delete option for Notification Inbox
• Enhanced favourites and notification subscription
• Bug Fixes and Improvements

### 10.1.4 — 2022-03-22

• Listed Prod Down cases in Case list
• Enhanced time zone handling
• Added cloud related case fields in case details
• Handled notification redirection scenarios
• Bug Fixes and Improvements

### 10.1.3 — 2021-12-18

• Refined search option to support Closed cases
• Highlighted key Case status
• Enhanced favorites to support Closed cases
• Enabled time zone based date display
• Bug Fixes and Improvements

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## More apps by GENESYS TELECOMMUNICATIONS LABORATORIES EUROPE LTD

- [GenED](https://appshunter.io/ios/app/gened/id1530223515)

All apps by GENESYS TELECOMMUNICATIONS LABORATORIES EUROPE LTD: https://appshunter.io/developer/589386017

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*