# Genesys Care 2.0 — user reviews

> 1 indexed App Store user reviews of Genesys Care 2.0 by GENESYS TELECOMMUNICATIONS LABORATORIES EUROPE LTD, rated 5.00/5 from 1 ratings.

- Source: https://appshunter.io/ios/app/genesys-care-20/id1520526271/reviews
- App overview in markdown: https://appshunter.io/ios/app/genesys-care-20/id1520526271.md
- Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0

## Most critical reviews (1 lowest-rated)

### 5/5 — Excellent start

*2020-12-17, version 10.0.3*

Great app. Love the Escalate option. Now all we need is to allow creation of new cases (that would be super convenient), chat (sometimes it’s quicker to go via chat to settle details, instead of back and forth), and direct dialing of case owner (pending availability). Or in case direct dialing is not desired, allow a scheduler to be integrated with ZOOM (or Genesys Callback).

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*