# Genesys Cloud Associate

> Mobile business softphone for IP calls and unified communication. (iPhone/iPad app by Genesys Telecommunications Labs, Inc.)

- Source: https://appshunter.io/ios/app/genesys-cloud-associate/id1504715951 (this page in markdown: same URL + `.md`)
- Developer: [Genesys Telecommunications Labs, Inc](https://appshunter.io/developer/508599737)
- Category: Business
- Price: Free
- Rating: 4.40/5 from 358 App Store ratings · 15 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 28 MB
- Languages: American English, Arabic, Czech, Danish, Dutch, Finnish, Canadian French, German (Germany), Hebrew, Hindi and 14 more
- Released: 2020-09-16
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/genesys-cloud-associate/id1504715951/reviews.md

## What is Genesys Cloud Associate?

Elevate your business communication with the Genesys Cloud™ Associate app. Use Genesys Cloud softphone capabilities to make IP-based calls and access your business phone system from your mobile device. Stay in touch with your colleagues, partners and customers from virtually anywhere.

- Use your dedicated Genesys Cloud business phone number to make and receive calls.
- Keep your business and personal phones separate.
- Make and receive calls using Wi-Fi, even in areas with poor cellular coverage.
- Search for people and groups in your organization and personal contacts.
- View your call history and return missed calls.
- Check your inbox to review your voicemails, recordings and faxes.

## Key features

- IP-based calling
- Dedicated business phone number
- Separate business and personal calls
- Wi-Fi calling
- Contact search
- Call history
- Voicemail and fax inbox

## Recent user reviews (10 of 15)

All indexed reviews: https://appshunter.io/ios/app/genesys-cloud-associate/id1504715951/reviews.md

### 1/5 — My thoughts

*2026-07-16*

It is often that I can not use the app. I am frequently disconnected and also unable to communicate due to intermittent connectivity.

### 1/5 — Nope, there’s not an app for that

*2025-01-10*

I can open my phones browser, log into genesis and take calls, but if you open the app made by genesis, it can’t take inbound calls. It can take you out of the queue but there is no way to go back into the queue. I don’t need to call my colleagues, I need to be able to hear when a customer calls. Most companies use slack or teams so this communication app misses one of the main features genesis is used for, taking calls. Furthermore, when my pc has issues and I need a plane B to pickup the call, I have to open my phones browser because this app won’t do it.  Bad implementation. Hey genesis, just implement the other half for crying out loud.

### 2/5 — Need dashboards view

*2023-09-28, version 2023.28.0*

For managers on the go and in meetings etc to have quick access view to dashboards would be super helpful

### 1/5 — Needs major help

*2023-06-01*

There are often times when you make a call and you cannot hear anything and then there are times when it works this app is very unstable. And they will not do anything about it, but tell you to go to your admin.

**Developer response:** Thanks for your review. Please reach out to your Genesys Cloud Designated Contact and open a support case.

Edited:

Did you open a case with our support team?

### 1/5 — Works 90% of the time

*2023-04-05*

If you want a phone system that delivers calls 90% of the time, this is the system for you. Most calls go through just fine, but sometimes your phone never rings and a voice message pops up. Sometimes you end a call and the app stays locked on the call. Sometimes you call other people and it just rings and they never get notified. 

For us, missing 10% of our calls is not acceptable, but it may be the right system for you.

**Developer response:** Thanks for your review. Please reach out to your Genesys Cloud Designated Contact and open a support case.

### 3/5 — A work in progress

*2022-07-26, version 2.7.0*

The app is fair. It usually works to call the people you need and receive calls. 

The problems are that:
-often the app hangs if the other person hangs up before you.  You have to force close and reopen it to make additional calls. 
-often the app stops alerting you unless you have the app open and active. To fix this you have to delete and reinstall the app. 
-you still cannot change your status from this app. You have to install a whole other app to do that. 

The Genesys Cloud platform works fine for our call center, not so well for the rest of us.

### 3/5 — Status Linking

*2022-07-14*

I had signed out of Genesys on my laptop and my status was out of the office but the app still rang my phone. Additionally in the conversation the caller could hear my voicemail in the background trying to record a message as I was speaking with the caller at the exact same time. Is the Genesys app independent when it comes to statuses between the web client?

### 1/5 — Can’t hear when making calls

*2021-08-27, version 1.22.0*

I can call someone and hear the buttonsBut what is the call connects I cannot hear anything.Very frustrating. I used to use this app and it worked just fine and then all of a sudden one day I can’t login, then finally after months I’m able to login again, but can’t make any calls That I can hear.

### 5/5 — Simple and effective

*2021-08-19*

I really like this app as it is very simple and straightforward.  Gives you calls…contacts….and voicemail along with a dial pad .   Just what is needed!

### 1/5 — Cannot change user presence from this app

*2021-05-17*

It is wierd that from collaborate app a user can change presence from available to other status like lunch and so on but colloborate doesnt support webrtc calls…. but from communicate app we cannot change user presence but can receive webrtc calls and GC deliver calls only if user is in available status for this purpose user have to install both apps or chnage from desktop/webapp, this defeats the purpose of having mobile app for business users and having to deal with two mobile apps is not very user friendly. Can developer team include presence change feature in communicate app as well?

## Frequently asked questions about Genesys Cloud Associate

### What does the Genesys Cloud Communicate app do?

The app provides business communication features, acting as a softphone for your business phone system. It allows you to make and receive IP-based calls using your dedicated business number directly from your mobile device.

### How does this app help separate business and personal calls?

You can use your dedicated Genesys Cloud business phone number for all work-related calls, ensuring your personal number remains private. This keeps your professional and personal communications distinct.

### Can I make calls without a strong cellular signal?

Yes, the app supports making and receiving calls using Wi-Fi. This is particularly useful in areas with poor cellular coverage, ensuring you remain connected.

### What are the key communication features available?

Key features include making and receiving calls with your business number, searching for contacts, viewing call history, returning missed calls, and accessing your voicemail, recordings, and faxes through an inbox.

## Version history (last 5 releases)

### 2026.1551.0 — 2026-08-17

• Added the ability to transfer active calls to a queue using blind or consult transfer
• Added the ability to place outbound calls on behalf of a queue from contacts or call history
• Added display of the queue or group that ultimately handled the call in call history, rather than the initial routing queue
• Added context to group calls indicating which member answered the call; calls answered by another group member no longer appear as missed
• Added display of external contact names on incoming calls and in call history when the caller's number matches a known contact

### 2026.1543.0 — 2026-07-10

• Fix for calling a user without a phone
• Localization improvements

### 2026.1527.0 — 2026-06-29

• Refreshed design with support for dark mode
• Fixed an issue where the contacts search bar could be clipped while searching
• Fixed an issue where wrap-up notes were not visible on iPad in landscape
• Fixed an issue where the speaker button on the lock screen did not work correctly when answering a call
• Localization improvements

### 2026.1483.0 — 2026-06-01

• Added the ability to Secure Pause non-ACD calls
• Added support for Passkeys with the default browser setting 
• Fixed an issue where the participant avatar would not display a mute or held state
• Localization improvements

### 2026.1456.0 — 2026-05-04

• Added the ability to start a call on behalf of a queue
• Added a confirmation alert before you log out
• Fixed an issue where the consult transfer buttons were at the bottom of the screen
• Fixed an issue where the caller's name would not be shown in the dynamic island
• Localization improvements

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## More apps by Genesys Telecommunications Labs, Inc

- [Contact Center Advisor – Mobile Edition Client](https://appshunter.io/ios/app/contact-center-advisor-mobile-edition-client/id634132609)
- [Genesys Cloud Collaborate](https://appshunter.io/ios/app/genesys-cloud-collaborate/id777864400)
- [Genesys Cloud Supervisor](https://appshunter.io/ios/app/genesys-cloud-supervisor/id1001193746)
- [Genesys Events](https://appshunter.io/ios/app/genesys-events/id1439230639)
- [Genesys Tempo](https://appshunter.io/ios/app/genesys-tempo/id1510665971)

All apps by Genesys Telecommunications Labs, Inc: https://appshunter.io/developer/508599737

## Related topics

[genesys cloud communicate](https://appshunter.io/ios/topics/genesys-cloud-communicate) · [genesys communicate](https://appshunter.io/ios/topics/genesys-communicate) · [genysis cloud](https://appshunter.io/ios/topics/genysis-cloud) · [genesys cloud](https://appshunter.io/ios/topics/genesys-cloud) · [mobile office for genesys](https://appshunter.io/ios/topics/mobile-office-for-genesys) · [genesys mobile office](https://appshunter.io/ios/topics/genesys-mobile-office) · [genesys tempo](https://appshunter.io/ios/topics/genesys-tempo) · [genesys cloud collaborate](https://appshunter.io/ios/topics/genesys-cloud-collaborate) · [communicate](https://appshunter.io/ios/topics/communicate) · [genesis laboratory](https://appshunter.io/ios/topics/genesis-laboratory) · [total wireless cloud](https://appshunter.io/ios/topics/total-wireless-cloud) · [emmis communications](https://appshunter.io/ios/topics/emmis-communications) · [oracle cloud on call](https://appshunter.io/ios/topics/oracle-cloud-on-call)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*