# Genesys Cloud Collaborate

> Enterprise collaboration app for finding colleagues and communicating via multiple channels. (iPhone/iPad app by Genesys Telecommunications Labs, Inc.)

- Source: https://appshunter.io/ios/app/genesys-cloud-collaborate/id777864400 (this page in markdown: same URL + `.md`)
- Developer: [Genesys Telecommunications Labs, Inc](https://appshunter.io/developer/508599737)
- Category: Business
- Price: Free
- Rating: 3.90/5 from 15 App Store ratings · 15 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 18 MB
- Languages: American English, Arabic, Czech, Danish, Dutch, Finnish, Canadian French, German (Germany), Hebrew, Hindi and 14 more
- Released: 2014-01-14
- Data updated: 2026-08-06
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/genesys-cloud-collaborate/id777864400/reviews.md

## What is Genesys Cloud Collaborate?

Genesys Cloud™ Collaborate is an enterprise collaboration app for iPad and iPhone.

Collaborate is designed to unleash the creativity, ideas, and passion of your employees, partners and customers with anytime, anywhere access. Quickly search and find the expertise in your company and communicate by phone, SMS, chat, and email.

Features
- Access employee profiles in a cloud-based directory
- Search colleagues by name, title, skill, and qualification
- Update your profile from within the app
- Create a favorite list of company contacts
- Call, email, and chat from within the app

## Key features

- Cloud-based employee directory
- Search colleagues by name, title, skill
- Update user profiles
- Create favorite contact lists
- In-app calling, SMS, chat, and email

## Recent user reviews (10 of 15)

All indexed reviews: https://appshunter.io/ios/app/genesys-cloud-collaborate/id777864400/reviews.md

### 1/5 — Horrible.

*2024-04-18*

Bugs out every day, functionality is not suitable for employees on the go. Support has given no solutions besides to keep reinstalling the app.

**Developer response:** Thanks for your review and sorry about the trouble you've been having with Genesys Cloud Collaborate. Please reach out to your Genesys Cloud Designated Contact and open a support case.

### 2/5 — Brilliant when it works…

*2022-06-03*

When the app will let you log in and keep you logged in, it’s brilliant for checking your schedule on the go. The bummer is that it boots me out every few days and then refuses to let me log in for several days after that. So frustrating.

### 3/5 — Wish it was a single app

*2021-03-13, version 4.21.0*

Whilst the app works fine, I don't understand why the Communicate and Collaborate are split into multiple apps - and now another called Tempo for schedules. There should be a unified, single Genesys Cloud app.

### 1/5 — No notification

*2021-02-01*

It some time send notifications and sometimes it don’t . I have all my notifications settings on .. smh

**Developer response:** Thanks for your review and sorry about the trouble you've been having with Genesys Cloud Collaborate. Please refer to the following documentation to ensure you meet the criteria for push notifications (https://help.mypurecloud.com/articles/purecloud-collaborate-for-ios-faq). Please reach out to your Genesys Cloud Designated Contact and open a support case if you have any additional issues.

### 5/5 — Well done Genesys!

*2020-10-15*

Phenomenal product with continuous updates. Seamless transition from desktop or web browser!

### 3/5 — Hard to use with iPhone X

*2020-01-18*

App displays the site but have no ability to see full page or move around page which causes loss of ability to use most features.

Update: thanks for developer response. Realize I was in a mobile browser view. This is caused by requirement from our org to use 2FA login that uses browser. There doesn’t seem to be a way to exit the browser to use the native app. Updated stars based on response and use of native app is a better experience. Anything that can be done about browser login and 2FA?

**Developer response:** Thanks for your review and sorry about the trouble you've been having with PureCloud Collaborate. Please make sure you are using the native app and not a mobile web browser. Please reach out to your PureCloud Designated Contact and open a support case if you have any additional issues. 

Update:
The mobile apps support Two-Factor if supported by your Single Sign-On. Please check out the following documentation https://help.mypurecloud.com/articles/single-sign-on-overview.

### 4/5 — On Queue options??

*2019-11-01, version 3.14.0*

Pretty decent app so far. Tried a few test outbound calls working perfectly fine. We’re seeking business continuity options during network outages where we can quickly switch to the app and remain online and On Queue for incoming calls. What I’ve found in testing is that whilst connected to the portal on our primary PC, if I disconnect the network connection, my status switches from “On Queue” to “Available”. This prevents me from receiving any incoming calls through our main call centre queue. Is this option available?

### 5/5 — Very useful for work!

*2019-08-09*

This is a very useful tool for keeping in contact with coworkers when I’m not at my computer! Lots of other features like listening to voicemail when I’m out of the office too.

### 1/5 — What is the app for

*2019-04-10*

The app doesn’t support Webrtc phones???

**Developer response:** Thanks for your review. This is something that will be supported soon and an announcement will be made at the following https://help.mypurecloud.com/releasenote_category/collaborate.

Edit:
Genesys Cloud has released a new app with support for WebRTC phones. https://apps.apple.com/us/app/genesys-cloud-communicate/id1504715951

### 1/5 — No access to schedules

*2018-12-01*

The whole reason why I got this app was to access schedules on PureCloud from my phone but there doesn’t appear to be access. It would’ve been really handy to have.

**Developer response:** Thanks for the review. Genesys Cloud has released a new app to access your schedules. https://apps.apple.com/us/app/genesys-tempo/id1510665971

## Frequently asked questions about Genesys Cloud Collaborate

### What devices does Genesys Cloud Collaborate support?

Genesys Cloud Collaborate is available for both iPhone and iPad devices, offering a seamless experience across Apple's mobile ecosystem.

### How often is Genesys Cloud Collaborate updated?

The app was last updated on February 26, 2026, indicating active development and regular updates to ensure performance and security.

### What is the age rating for Genesys Cloud Collaborate?

Genesys Cloud Collaborate has an age rating of 4+, making it suitable for a wide range of users within an organization.

### Does Genesys Cloud Collaborate have ads?

No, Genesys Cloud Collaborate does not contain advertisements, providing an uninterrupted user experience for business communication.

### How can I find colleagues in Genesys Cloud Collaborate?

You can easily search for colleagues by their name, title, or specific skills and qualifications within the app's cloud-based directory.

### What communication methods are available in Genesys Cloud Collaborate?

The app facilitates communication through phone calls, SMS messages, instant chat, and email, all accessible directly from within the application.

### Can I manage my own profile in Genesys Cloud Collaborate?

Yes, users can update their own profiles directly from within the Genesys Cloud Collaborate app, ensuring contact information is always current.

### What do users think of Genesys Cloud Collaborate?

Based on 15 ratings, Genesys Cloud Collaborate has an average rating of 3.9 stars, suggesting generally positive user sentiment with room for improvement.

## Version history (last 5 releases)

### 2026.10357.0 — 2026-07-30

- Bug fixes and stability improvements

### 2026.10330.0 — 2026-02-26

- Bug fixes and stability improvements

### 2025.10255.0 — 2025-10-20

- Adds Mexico and Singapore environments regions.

### 2025.10254.0 — 2025-10-13

- Updated with a fresh new app icon for a refreshed look

### 2025.10227.0 — 2025-07-07

- Bug fixes and stability improvements

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## More apps by Genesys Telecommunications Labs, Inc

- [Contact Center Advisor – Mobile Edition Client](https://appshunter.io/ios/app/contact-center-advisor-mobile-edition-client/id634132609)
- [Genesys Cloud Supervisor](https://appshunter.io/ios/app/genesys-cloud-supervisor/id1001193746)
- [Genesys Events](https://appshunter.io/ios/app/genesys-events/id1439230639)
- [Genesys Cloud Associate](https://appshunter.io/ios/app/genesys-cloud-associate/id1504715951)
- [Genesys Tempo](https://appshunter.io/ios/app/genesys-tempo/id1510665971)

All apps by Genesys Telecommunications Labs, Inc: https://appshunter.io/developer/508599737

## Related topics

[genesys cloud collaborate](https://appshunter.io/ios/topics/genesys-cloud-collaborate) · [genesys communicate](https://appshunter.io/ios/topics/genesys-communicate) · [genysis cloud](https://appshunter.io/ios/topics/genysis-cloud) · [genesys insights](https://appshunter.io/ios/topics/genesys-insights) · [genesys cloud](https://appshunter.io/ios/topics/genesys-cloud) · [first advantage collaborate](https://appshunter.io/ios/topics/first-advantage-collaborate) · [genesis laboratory](https://appshunter.io/ios/topics/genesis-laboratory) · [collaborative 2026](https://appshunter.io/ios/topics/collaborative-2026)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-06.*