# Genesys Cloud Collaborate — user reviews > 15 indexed App Store user reviews of Genesys Cloud Collaborate by Genesys Telecommunications Labs, Inc, rated 3.90/5 from 15 ratings. - Source: https://appshunter.io/ios/app/genesys-cloud-collaborate/id777864400/reviews - App overview in markdown: https://appshunter.io/ios/app/genesys-cloud-collaborate/id777864400.md - Rating breakdown: 5★ 11 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 4 ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible. *2024-04-18* Bugs out every day, functionality is not suitable for employees on the go. Support has given no solutions besides to keep reinstalling the app. **Developer response:** Thanks for your review and sorry about the trouble you've been having with Genesys Cloud Collaborate. Please reach out to your Genesys Cloud Designated Contact and open a support case. ### 1/5 — No notification *2021-02-01* It some time send notifications and sometimes it don’t . I have all my notifications settings on .. smh **Developer response:** Thanks for your review and sorry about the trouble you've been having with Genesys Cloud Collaborate. Please refer to the following documentation to ensure you meet the criteria for push notifications (https://help.mypurecloud.com/articles/purecloud-collaborate-for-ios-faq). Please reach out to your Genesys Cloud Designated Contact and open a support case if you have any additional issues. ### 1/5 — What is the app for *2019-04-10* The app doesn’t support Webrtc phones??? **Developer response:** Thanks for your review. This is something that will be supported soon and an announcement will be made at the following https://help.mypurecloud.com/releasenote_category/collaborate. Edit: Genesys Cloud has released a new app with support for WebRTC phones. https://apps.apple.com/us/app/genesys-cloud-communicate/id1504715951 ### 1/5 — No access to schedules *2018-12-01* The whole reason why I got this app was to access schedules on PureCloud from my phone but there doesn’t appear to be access. It would’ve been really handy to have. **Developer response:** Thanks for the review. Genesys Cloud has released a new app to access your schedules. https://apps.apple.com/us/app/genesys-tempo/id1510665971 ### 1/5 — Nope *2018-11-01* Missing features ### 2/5 — Brilliant when it works… *2022-06-03* When the app will let you log in and keep you logged in, it’s brilliant for checking your schedule on the go. The bummer is that it boots me out every few days and then refuses to let me log in for several days after that. So frustrating. ### 3/5 — Wish it was a single app *2021-03-13, version 4.21.0* Whilst the app works fine, I don't understand why the Communicate and Collaborate are split into multiple apps - and now another called Tempo for schedules. There should be a unified, single Genesys Cloud app. ### 3/5 — Hard to use with iPhone X *2020-01-18* App displays the site but have no ability to see full page or move around page which causes loss of ability to use most features. Update: thanks for developer response. Realize I was in a mobile browser view. This is caused by requirement from our org to use 2FA login that uses browser. There doesn’t seem to be a way to exit the browser to use the native app. Updated stars based on response and use of native app is a better experience. Anything that can be done about browser login and 2FA? **Developer response:** Thanks for your review and sorry about the trouble you've been having with PureCloud Collaborate. Please make sure you are using the native app and not a mobile web browser. Please reach out to your PureCloud Designated Contact and open a support case if you have any additional issues. Update: The mobile apps support Two-Factor if supported by your Single Sign-On. Please check out the following documentation https://help.mypurecloud.com/articles/single-sign-on-overview. ### 4/5 — On Queue options?? *2019-11-01, version 3.14.0* Pretty decent app so far. Tried a few test outbound calls working perfectly fine. We’re seeking business continuity options during network outages where we can quickly switch to the app and remain online and On Queue for incoming calls. What I’ve found in testing is that whilst connected to the portal on our primary PC, if I disconnect the network connection, my status switches from “On Queue” to “Available”. This prevents me from receiving any incoming calls through our main call centre queue. Is this option available? ### 5/5 — Well done Genesys! *2020-10-15* Phenomenal product with continuous updates. Seamless transition from desktop or web browser! ## Most praised reviews (5 highest-rated) ### 5/5 — Very useful for work! *2019-08-09* This is a very useful tool for keeping in contact with coworkers when I’m not at my computer! Lots of other features like listening to voicemail when I’m out of the office too. ### 5/5 — Product Manager *2015-11-03* Great chat app plus company directory. Much easier than Slack, with more features. I can easily monitor important chats without being overwhelmed by all the other chatter. And the directory helps me navigate my huge company, find the people i need, and chat or call the person or group. ### 5/5 — Super Awesome *2015-05-01* This is a super awesome application that is really a great tool for teams to use to collaborate. I've used it for a while and it works well and is constantly being enhanced with new features. Check it out. ### 5/5 — Manager, Talent Acquisition *2014-10-02* Great to have this on my phone! Easy to use. ### 5/5 — will save some time *2014-01-31* Tapping on email addresses or phone number in profiles will be easier than looking thru old work emails for contact info in the sig --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-06.*