# Genesys Cloud Insights

> Real-time contact center performance monitoring and optimization for supervisors. (iPhone/iPad app by Genesys Telecommunications Labs, Inc.)

- Source: https://appshunter.io/ios/app/genesys-cloud-insights/id6448761253 (this page in markdown: same URL + `.md`)
- Developer: [Genesys Telecommunications Labs, Inc](https://appshunter.io/developer/508599737)
- Category: Business
- Price: Free
- Rating: 3.00/5 from 2 App Store ratings
- Age rating: 4+
- Requires: iOS 16.0 · 17 MB
- Languages: American English, Arabic, Czech, Danish, Dutch, Finnish, French (France), German (Germany), Hebrew, Hindi and 14 more
- Released: 2024-06-10
- Data updated: 2026-08-08
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/genesys-cloud-insights/id6448761253/reviews.md

## What is Genesys Cloud Insights?

Meet Genesys Cloud™ Insights, your comprehensive mobile app designed to deliver the tools you need to ensure a thriving and efficient contact center. Insights makes it easy to get clear and practical insights to monitor and optimize your team's performance in real time. Elevate your business with confident, timely decision-making.
Real-time visibility, actionable insights:

* View interaction queues: Keep your finger on the pulse of customer conversations with real-time visibility into interaction queues.
* Monitor team key performance indicators (KPIs): Be on top of your game with a comprehensive view of your team's KPIs.
* Configure alerts: Worried about conditions going out of adherence? Customize alerts for instant notification of any deviation to ensure that your team always operates at its best.
* Receive and manage notifications: Stay connected and informed on the go! Receive essential notifications right on your device.

With Insights in your pocket, experience a new level of efficiency and empowerment as a contact center supervisor.

## Key features

- Real-time interaction queue visibility
- Team KPI monitoring
- Customizable alert configuration
- On-the-go notification management
- Performance optimization tools


## Frequently asked questions about Genesys Cloud Insights

### What is Genesys Cloud Insights?

Genesys Cloud Insights is a mobile application designed for contact center supervisors to monitor and optimize their team's performance in real-time. It provides visibility into queues, KPIs, and allows for custom alert configuration.

### What devices does Genesys Cloud Insights support?

Genesys Cloud Insights is available for both iPhone and iPad devices, offering flexibility for supervisors to stay connected on the go.

### How often is Genesys Cloud Insights updated?

The latest version of Genesys Cloud Insights is 2026.765.0, and it was last updated on May 11, 2026. This indicates a recent update, suggesting ongoing development and support.

### What is the age rating for Genesys Cloud Insights?

Genesys Cloud Insights has an age rating of 4+, making it suitable for a wide range of users within a business context.

### Does Genesys Cloud Insights have ads?

No, Genesys Cloud Insights does not contain advertisements. It is a completely ad-free application.

### What is the user sentiment for Genesys Cloud Insights based on ratings?

Based on the available data, Genesys Cloud Insights has a rating of 3.0 stars from 2 ratings. This suggests a mixed to average user reception.

### Can I configure alerts in Genesys Cloud Insights?

Yes, Genesys Cloud Insights allows you to configure custom alerts. This feature ensures you receive instant notifications for any deviations from expected performance, helping your team operate at its best.

### Is Genesys Cloud Insights free to use?

Yes, Genesys Cloud Insights is available for free download and use. There are no associated costs to access its core features for monitoring and optimizing contact center performance.

## Version history (last 5 releases)

### 2026.809.0 — 2026-08-04

- Adds EUSC region login coverage
- Improves VoiceOver labels and navigation for alert banners and queues.
- Addresses accessibility improvements across non-text content gaps. 
- Addresses language-of-page accessibility for app. 
- Adds heading accessibility traits to metrics and filter UI.
- Updates app translations.

### 2026.785.0 — 2026-06-08

• Choose which media types to monitor for each queue or user

• See Today metrics from midnight to now alongside Current and Last 24H views

• Filter queue and user cards by media type and rank them by the metrics that matter most

• Customize default metrics separately for each media type

• Choose which media types to monitor for each queue or user

• Improved metric calculations for ratios, service levels, and daily totals

• Bug fixes, accessibility updates, and stability improvements

### 2026.765.0 — 2026-05-11

• "Abandon %" in the Queue Detail now reflects accurate historical data and is calculated correctly across time periods.
• Fixes issues with the “Abandon – No Short” metric and corrects how "Flow Out %" is calculated in the detail view.
• Reset Metrics button now displays correctly on all supported iOS versions and devices.
• Fixed a crash that could occur when the column count changed on the details screen.
• Added French (Canada) localization.
• Help link in FAQs updated.
• Additional localization improvements.

### 2025.703.0 — 2025-10-15

- Updates launch icons and supports different themes.
- Adds Mexico and Singapore environments regions.

### 2025.653.0 — 2025-09-22

- Introduces option to add multiple notification types for users when editing a rule alert.
- Displays duration of a snoozed alert in its detail screen.
- Allows only valid combinations between metrics and media types when defining an alert rule. 
- Fixes bugs (allows removal of the "No Internet Connection" banner, and prevents editing of rule fields when internet connection is not available). 
- Supports multiple languages with ongoing updates.

## Apps similar to Genesys Cloud Insights

| App | Rating | Price | Category |
| --- | --- | --- | --- |
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| [Genesys Drive 2026](https://appshunter.io/ios/app/genesys-drive-2026/id6786345678) | — | Free | Business |
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## More apps by Genesys Telecommunications Labs, Inc

- [Contact Center Advisor – Mobile Edition Client](https://appshunter.io/ios/app/contact-center-advisor-mobile-edition-client/id634132609)
- [Genesys Cloud Collaborate](https://appshunter.io/ios/app/genesys-cloud-collaborate/id777864400)
- [Genesys Cloud Supervisor](https://appshunter.io/ios/app/genesys-cloud-supervisor/id1001193746)
- [Genesys Events](https://appshunter.io/ios/app/genesys-events/id1439230639)
- [Genesys Cloud Associate](https://appshunter.io/ios/app/genesys-cloud-associate/id1504715951)
- [Genesys Tempo](https://appshunter.io/ios/app/genesys-tempo/id1510665971)

All apps by Genesys Telecommunications Labs, Inc: https://appshunter.io/developer/508599737

## Related topics

[genesys insights](https://appshunter.io/ios/topics/genesys-insights) · [genesys communicate](https://appshunter.io/ios/topics/genesys-communicate) · [genysis cloud](https://appshunter.io/ios/topics/genysis-cloud) · [genesys cloud](https://appshunter.io/ios/topics/genesys-cloud)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-08.*