# Genesys Cloud Messenger

> Genesys Cloud Messenger (iPhone/iPad app by Genesys Telecommunications Laboratories, Inc..)

- Source: https://appshunter.io/ios/app/genesys-cloud-messenger/id1633096595 (this page in markdown: same URL + `.md`)
- Developer: [Genesys Telecommunications Laboratories, Inc.](https://appshunter.io/developer/508599737)
- Category: Business
- Price: Free
- Age rating: 4+
- Requires: iOS 15.0 · 16 MB
- Languages: English
- Released: 2024-08-12
- Data updated: 2026-08-10
- User reviews in markdown: https://appshunter.io/ios/app/genesys-cloud-messenger/id1633096595/reviews.md

## What is Genesys Cloud Messenger?

Genesys Cloud Mobile Messenger Software Development Kit (SDK) enables businesses to embed messaging into their native iOS applications, creating an optimized messaging experience for their customers. This application has the features of our continuously developing mobile SDK. Experience seamless interactions among chatbots, live agents, and customers, and see how the in-app messenger interface can be customized and easily deployed with minimal code.


## Version history (last 5 releases)

### 2.4.0 — 2026-08-10

- See who's messaging you: agent and bot names and photos now appear in the conversation.
- Consecutive messages from the same person are grouped for a cleaner chat view.
- Improved accessibility with text labels for message delivery status.
- Better error handling for attachments that fail to send.

### 2.3.1 — 2026-06-29

Time Slot Picker: Guided appointment scheduling in digital bot flows.
Localization support for Swiss German, English (GB, AU, IE), and Slovak.
Fixed: Agent messages sent in very quick succession can appear in wrong order
Fixed: TTL expiration time mismatch between snackbar notification and welcome message

### 2.2.0 — 2026-05-18

- Transport SDK has been updated to 2.13.0
- Improved image preview sizing for file attachments.
- Added minimum TLS version configuration support.

Fixes:
- Fixed session expiration welcome message showing extra copy with default TTL configuration.
- Fixed Markdown link formatting.
- Fixed session expiration toast message broken UX.
- Various UI fixes including carousel background color and input field layout.

### 2.1.0 — 2026-04-20

Support session expiration handling, including expiration notice banner, session duration display, and the ability to start a new conversation after session expiry.

### 1.20.0 — 2026-01-19

What's new
        Added Markdown support for bot and agent messages, allowing rich text formatting such as bold, italic, strikethrough, hyperlink, monospace, codeblock and highlight.
        Deprecated the checkAvailability function with Reason parameter. A new checkAvailability function without the reason parameter is now available.

Fixes
        Resolved issue where logout button was visible when authentication feature is disabled
        Resolved issue where authentication was required again after losing internet connection and restarting the app
        Fixed issue where chat did not reconnect automatically after returning from background
        Fixed blank screen issue when error occurred during authenticated session
        Resolved issue where images in cards and carousels disappeared after app returned from background
        Fixed socket not disconnecting when chat is minimized and app moves to background
        Resolved issue where card carousel scroll position was persisted between conversations
        Fixed missing padding between carousel and input field box

## More apps by Genesys Telecommunications Laboratories, Inc.

- [Contact Center Advisor – Mobile Edition Client](https://appshunter.io/ios/app/contact-center-advisor-mobile-edition-client/id634132609)
- [Genesys Cloud Collaborate](https://appshunter.io/ios/app/genesys-cloud-collaborate/id777864400)
- [Genesys Cloud Supervisor](https://appshunter.io/ios/app/genesys-cloud-supervisor/id1001193746)
- [Genesys Events](https://appshunter.io/ios/app/genesys-events/id1439230639)
- [Genesys Cloud Associate](https://appshunter.io/ios/app/genesys-cloud-associate/id1504715951)
- [Genesys Tempo](https://appshunter.io/ios/app/genesys-tempo/id1510665971)

All apps by Genesys Telecommunications Laboratories, Inc.: https://appshunter.io/developer/508599737

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-10.*