# Genetec Mobile

> Mobile access to Genetec Security Center for video, access control, and ALPR. (iPhone/iPad app by Genetec.)

- Source: https://appshunter.io/ios/app/genetec-mobile/id1434077217 (this page in markdown: same URL + `.md`)
- Developer: [Genetec](https://appshunter.io/developer/393574513)
- Category: Business
- Price: Free
- Rating: 3.30/5 from 37 App Store ratings · 22 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 222 MB
- Languages: American English, French (France), German (Germany), Italian, Chinese (Traditional, Taiwan)
- Released: 2019-05-10
- Data updated: 2026-07-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/genetec-mobile/id1434077217/reviews.md

## What is Genetec Mobile?

Stay connected to your Genetec™ Security Center system from anywhere with Genetec™ Mobile. Access your video surveillance, access control, automatic license plate recognition (ALPR) systems, and much more, on-the-go. Designed for collaboration, Genetec Mobile makes it easier for your security teams to coordinate responses and handle threats.

Provides a unified experience:
· Access your Security Center core entities; Omnicast™ video management, Synergis™ access control, and AutoVu™ ALPR
· Control PTZ cameras, view live and playback video, and add bookmarks
· Lock and unlock doors and monitor access points
· Add plates to hotlists and receive license plate reads and hits
· Take ownership of active incidents with Mission Control™
· Arm and disarm intrusion areas
· Keep track of alarms and events with push notifications
· View security entities easily using the map-based interface

Enhances collaboration:
· Security Desk operators can track mobile users on the map with geo-localization
· Stream and capture live video with your device and share it with other operators
· Initiate communications using in-app messaging and Sipelia™ calling functionalities
· Alert your team with hot actions such as manually triggering an incident, threat levels, public announcements, and more

Want to see what our mobile app is all about? By downloading Genetec Mobile, you can access a free demo system from the Genetec Mobile sign-in page.

Requirements:
· Genetec Mobile requires Security Center version 5.8 or greater. Some features require specific integrations or versions of Security Center.

## Key features

- Access video surveillance, access control, and ALPR
- Control PTZ cameras and view live/playback video
- Manage access points and door controls
- Utilize ALPR hotlists and plate reads
- Manage incidents with Mission Control
- Receive push notifications for alarms and events
- Stream and share live video from your device

## Recent user reviews (10 of 22)

All indexed reviews: https://appshunter.io/ios/app/genetec-mobile/id1434077217/reviews.md

### 2/5 — Mobile sucks

*2026-07-27, version 26.7.0*

This system used to be wonderful but within the last 6 months it has gone down hill drastically. Cameras take forever to open if they ever decide to otherwise they sit and spin. Absolutely useless

### 3/5 — Getting worse

*2026-07-14*

App was great when we first got years ago but now it does not want to load and seems to have major glitches. Select a time to look at it and it stays time it is currently. Constantly having black screen instead of my camera view. Getting overly frustrating

### 1/5 — App sucks

*2026-02-06, version 26.1.0*

Deletes my “favorites” every time I log in. What’s the point of adding doors to my “favorites” tab if they delete every time
I log into the app

### 1/5 — Next to Worthless

*2026-01-10, version 25.11.0*

Ugh got a video from a FOI request.   Video is completely worthless unless you have windows.
in todays day and age how do you not have a player for iPhone, iPad, Mac.  Maybe I can record it on my phone so I can play it back.  Complete Trash!

### 1/5 — Garbage

*2025-12-21, version 25.11.0*

Literally can’t watch a single video from hundreds of cameras

### 2/5 — I Phone 15

*2024-11-14, version 24.11.0*

Can’t get this to work. I signed in and see my favorites on first page. When i try and go to Area View it freezes. I have the latest ISO and deleted and reinstalled the App.

### 1/5 — Version 24.9.0 doesn’t work?

*2024-10-07, version 24.10.0*

I am able to log in, but as soon as I try to navigate to a device via Area View, the app freezes.

### 1/5 — Version 24.9.0 doesn’t work?

*2024-10-01*

I am able to log in, but as soon as I try to navigate to a device via Area View, the app freezes.

### 1/5 — Cant connect

*2024-03-21, version 24.3.2*

Yesterdays version showed was “conflict”, todays cant even connect to server. 

Older version on other device works fine.

### 5/5 — Update not working

*2023-08-27, version 10.3.21*

Great app to use for our large estate. But new update doesn’t work. Our tech has been in touch with you, said problem was solved?? Waiting for apple to upload fix.  This was 2 days ago and nothing.  You sold be able to send fix to individuals. So we don’t have to wait!!!

## Frequently asked questions about Genetec Mobile

### What are the system requirements for Genetec Mobile?

Genetec Mobile requires Security Center version 5.8 or greater. Some advanced features may necessitate specific integrations or versions of Security Center to function correctly.

### How does Genetec Mobile enhance collaboration among security teams?

It allows security desk operators to track mobile users via geo-localization, share live video streams, and initiate communications through in-app messaging and Sipelia calling. Teams can also trigger hot actions like manual incident initiation.

### Can I try Genetec Mobile before committing?

Yes, by downloading Genetec Mobile, you can access a free demo system directly from the Genetec Mobile sign-in page to explore its functionalities.

### What types of security systems can I access with Genetec Mobile?

You can access your Genetec Security Center core entities, including Omnicast video management, Synergis access control, and AutoVu ALPR systems.

### How does Genetec Mobile handle alarms and events?

Genetec Mobile keeps users informed of alarms and events through push notifications, allowing for timely awareness and response to security situations.

### Is Genetec Mobile available on multiple devices?

Genetec Mobile is supported on iPhone, iPad, and iPod devices, providing flexibility for users across Apple's ecosystem.

### What is the update frequency for Genetec Mobile?

The latest version of Genetec Mobile is 26.3.0, last updated on March 23, 2026. While this indicates a recent update, actual update frequency can vary based on development cycles and new feature releases.

### What is the user sentiment for Genetec Mobile based on ratings?

Genetec Mobile has a rating of 3.3 stars from 34 ratings. This suggests a mixed user sentiment, with room for improvement in user satisfaction.

## Version history (last 5 releases)

### 26.7.0 — 2026-07-21

Maintenance

- Bug fixes.

We're always working on new ways to improve your experience with Genetec Mobile. That's why your voice is so important to us. Let us know what you think by using the in-app Send Feedback feature!

Looking for more information? Check out the What's New section in the Genetec Mobile settings.

### 26.6.0 — 2026-06-19

Maintenance

- Bug fixes.

We're always working on new ways to improve your experience with Genetec Mobile. That's why your voice is so important to us. Let us know what you think by using the in-app Send Feedback feature!

Looking for more information? Check out the What's New section in the Genetec Mobile settings.

### 26.5.0 — 2026-05-05

Maintenance

- Bug fixes.

We're always working on new ways to improve your experience with Genetec Mobile. That's why your voice is so important to us. Let us know what you think by using the in-app Send Feedback feature!

Looking for more information? Check out the What's New section in the Genetec Mobile settings.

### 26.4.1 — 2026-04-28

Maintenance

- Bug fixes.

We're always working on new ways to improve your experience with Genetec Mobile. That's why your voice is so important to us. Let us know what you think by using the in-app Send Feedback feature!

Looking for more information? Check out the What's New section in the Genetec Mobile settings.

### 26.4.0 — 2026-04-21

Maintenance

- Bug fixes.

We're always working on new ways to improve your experience with Genetec Mobile. That's why your voice is so important to us. Let us know what you think by using the in-app Send Feedback feature!

Looking for more information? Check out the What's New section in the Genetec Mobile settings.

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## More apps by Genetec

- [Security Center Legacy](https://appshunter.io/ios/app/security-center-legacy/id393574510)
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- [Genetec Events](https://appshunter.io/ios/app/genetec-events/id1292831856)
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All apps by Genetec: https://appshunter.io/developer/393574513

## Related topics

[gentec](https://appshunter.io/ios/topics/gentec) · [gentec mobile](https://appshunter.io/ios/topics/gentec-mobile) · [genetec web app](https://appshunter.io/ios/topics/genetec-web-app) · [genetec operations center](https://appshunter.io/ios/topics/genetec-operations-center) · [mytec](https://appshunter.io/ios/topics/mytec)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-29.*