# Genetec Mobile — user reviews > 22 indexed App Store user reviews of Genetec Mobile by Genetec, rated 3.30/5 from 37 ratings. - Source: https://appshunter.io/ios/app/genetec-mobile/id1434077217/reviews - App overview in markdown: https://appshunter.io/ios/app/genetec-mobile/id1434077217.md - Rating breakdown: 5★ 15 · 4★ 3 · 3★ 5 · 2★ 5 · 1★ 9 ## Newest reviews (2 of 22) ### 2/5 — iPad Support? *2020-06-10, version 5.3.8* Bring back iPad support as others have suggested. The app is headed in the right direction but needs iPad support as the legacy app had for years! ### 2/5 — No iPad Support *2020-03-18, version 5.3.6* Really, Genetec? No iPad support after your legacy app supported it for ages? What a huge step back. ## Most critical reviews (10 lowest-rated) ### 1/5 — App sucks *2026-02-06, version 26.1.0* Deletes my “favorites” every time I log in. What’s the point of adding doors to my “favorites” tab if they delete every time I log into the app ### 1/5 — Next to Worthless *2026-01-10, version 25.11.0* Ugh got a video from a FOI request. Video is completely worthless unless you have windows. in todays day and age how do you not have a player for iPhone, iPad, Mac. Maybe I can record it on my phone so I can play it back. Complete Trash! ### 1/5 — Garbage *2025-12-21, version 25.11.0* Literally can’t watch a single video from hundreds of cameras ### 1/5 — Version 24.9.0 doesn’t work? *2024-10-07, version 24.10.0* I am able to log in, but as soon as I try to navigate to a device via Area View, the app freezes. ### 1/5 — Version 24.9.0 doesn’t work? *2024-10-01* I am able to log in, but as soon as I try to navigate to a device via Area View, the app freezes. ### 1/5 — Cant connect *2024-03-21, version 24.3.2* Yesterdays version showed was “conflict”, todays cant even connect to server. Older version on other device works fine. ### 1/5 — Latest version *2023-08-26* Latest update doesn’t recognise existing camera set up. Same problem whether on iPhone or iPad. Please correct asap. Many thanks ### 1/5 — Crops 16x9 video to 4x3 *2021-10-11, version 10.1.15* 9 out of 10 times it displays 16x9 video streams in a cropped 4x3. Reopening the app multiple times it will eventually display it correctly. 5.9 server and seeing it happen on over 100 iOS devices. ### 1/5 — Broken PTZ Control *2021-04-15, version 10.1.2* It looks like the update today broke PTZ control. Please look into this. Thanks! ### 1/5 — Where do I start? *2020-05-29, version 5.3.8* iPad functionality is horrible. Screen will not rotate when selecting views but will rotate when view is up. It is a constant game of rotating the screen from horizontal to portrait. When you are viewing a group of cameras you cant always go back to select other views, you have to close the app and reopen. And a host of other function issues. This is not a step forward but two steps back. For the love of everything good on this earth, please, fix this or just go back to the old app!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Update not working *2023-08-27, version 10.3.21* Great app to use for our large estate. But new update doesn’t work. Our tech has been in touch with you, said problem was solved?? Waiting for apple to upload fix. This was 2 days ago and nothing. You sold be able to send fix to individuals. So we don’t have to wait!!! ### 5/5 — Bug *2020-05-19, version 5.3.8* Zoom in/out is not working on this version but it will work on older one’s. ### 4/5 — Door Activity *2020-11-02, version 10.0.5* This app is very useful and easy to use. It would be nice to be able to view door activity, though. ### 3/5 — Getting worse *2026-07-14* App was great when we first got years ago but now it does not want to load and seems to have major glitches. Select a time to look at it and it stays time it is currently. Constantly having black screen instead of my camera view. Getting overly frustrating ### 3/5 — Crashing issue *2022-11-09, version 10.2.4* App recently started crashing after log in, app is unusable. ### 3/5 — Keeps Freezing Live Video *2020-12-17, version 10.0.9* Every time I log on I get live footage but then the camera freezes. I spoke with the vendor and he’s telling me it’s working fine on his IPhone. I just got a new IPhone SE and my old IPhone 7 was doing the same thing. I really wish it worked like it should. So frustrating! The app is updated to the latest version. ### 3/5 — Needs work *2020-12-09, version 10.0.8* Decent app, the legacy PTZ screen controls where much better. The zoom function for ptz doesn’t work on my phone or any of my co workers phones. We all have iPhones with iOS 14. ### 3/5 — Decent *2020-09-03, version 10.0.3* It gets the job done, but not efficiently. Wish I could login with TouchID. Wish door unlock was faster on iPhone. Wish door override wasn’t so complex a process. ### 2/5 — Mobile sucks *2026-07-27, version 26.7.0* This system used to be wonderful but within the last 6 months it has gone down hill drastically. Cameras take forever to open if they ever decide to otherwise they sit and spin. Absolutely useless ### 2/5 — I Phone 15 *2024-11-14, version 24.11.0* Can’t get this to work. I signed in and see my favorites on first page. When i try and go to Area View it freezes. I have the latest ISO and deleted and reinstalled the App. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-29.*