# GenFed Financial — user reviews > 21 indexed App Store user reviews of GenFed Financial by GenFed Financial Credit Union, inc., rated 4.75/5 from 730 ratings. - Source: https://appshunter.io/ios/app/genfed-financial/id1389363345/reviews - App overview in markdown: https://appshunter.io/ios/app/genfed-financial/id1389363345.md - Rating breakdown: 5★ 627 · 4★ 63 · 3★ 18 · 2★ 8 · 1★ 14 ## What do users think of GenFed Financial? Overall sentiment: mixed **Pros** - 👍 Easy-to-use mobile interface - 🚀 Comprehensive banking features (transfers, bill pay, check deposit) - 😊 Helpful and friendly staff at branches - 🔐 Convenient biometric login (face recognition) - ⏰ Accessible 24/7 from any location - 📱 Reliable app performance - 💳 Multiple account management capabilities **Cons** - 🐛 Frequent login errors and 'bad request' messages - 🐛 Face recognition authentication stops working - ❌ Missing Zelle or similar peer-to-peer payment option - 📉 Declining customer service quality - 🐛 Pending transactions not displaying in app - 🐛 App incompatibility with certain iOS versions - ⚠️ Limited functionality for basic needs **Commonly reported bugs** - App crashes or fails to open on iOS 14.3 and later - Request timeout errors preventing account access - Bad request errors on login - Face recognition authentication failures requiring password re-entry - Broken Facebook and Instagram social media links - Redundant sign-up process with excessive information entry - Pending transactions not appearing in transaction history - Registration failures **Most requested features** - Zelle or similar cash transfer option - Real-time account balance display with each transaction - Check balance feature without login ## Newest reviews (1 of 21) ### 4/5 — Mostly Great *2024-04-12* GenFed’s app has many of the same features as a bank. The one thing that I need and they don’t have is Zelle or similar cash transfer option. Other than that, I love the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Customer service is gone *2023-07-31* Customer service was good but now it’s terrible. ### 1/5 — worst credit union ever *2022-12-16, version 9.7.4* Only use because they are local. Need change is about all they are good for. ### 1/5 — Bad *2022-05-17, version 9.4.3* Needs an over haul ### 1/5 — Issues *2021-01-12, version 8.0.1* Does not work with IOS 14.3, app will not open. Worked great before upgrading phone. ### 1/5 — Forget any polish, this one isn’t even wearing shoes *2018-06-12, version 8.0.0* GenFed should be embarrassed to have this out on the street. This thing doesn’t even work properly (sloppy, broken interface and timeout errors after 5 seconds?). It’s not even GenFed’s first app so that can’t be the excuse. And you actually bothered to add amateurish and non-functioning Facebook and Instagram links? What the heck are you thinking? Are your only programmers named Mr. Fortran and Mr. Cobol, both 55 years old, and tipping the scales at 250? Stop failing at “cool” and actually try succeeding at functionality. One must wonder much money they spent on this half-baked mess. ### 1/5 — Junk *2018-06-11, version 8.0.0* Doesn’t work, can’t even register! ### 1/5 — Doesn't work *2018-06-08, version 8.0.0* The previous app wasn't very user friendly or good and then they make a new one that just doesn't even work. Awesome. I think I'm switching banks. ### 2/5 — App is terrible *2022-03-04, version 9.4.0* Lots of time I go to log on this app it says bad request. Constantly have to input password because face recognition stops working. ### 2/5 — Want the old app back. *2018-10-09, version 8.0.1* I really don’t like not seeing my account total with every purchase. There are currently 6 purchases that aren’t in my app that I’ve been waiting to show up, even tho the money has been taken out. Not a good enough app for banking. ### 2/5 — Very nice idea, but it needs better implementation *2018-06-06, version 8.0.0* I really like everything that can theoretically be done from this app like depositing checks and transferring funds. However, there are so many problems with this app. First and foremost, to originally sign in you have to enter the same information a redundant amount of times. Then after you’re finally signed up, the first time you log back in there’s a “request timed out” pop up. Which is very frustrating because it renders you unable to access your account. Also, the whole “check balances without logging in” doesn’t work. There’s a lot of fixing up that needs to be done, but at least GenFed is on the right track ## Most praised reviews (10 highest-rated) ### 5/5 — I like them *2024-09-13* They are the greatest credit union around ### 5/5 — Navigating *2023-12-17* Mobile app is great at navigating and seeing things very easily. ### 5/5 — Credit Union *2023-12-04* Excellent app and Credit Union! ### 5/5 — Gen fed review from Anthony Canterbury *2022-12-09, version 9.7.4* I love Gen Fed I especially love how very very helpful the ladies at the Sheffield lake branch are they’ve literally saved my sanity God bless Felicia ### 5/5 — Works great *2020-06-27, version 8.0.1* I like the app, it’s a great change from the prior version! Getting into the app with my face is the best part. :) I like the transaction history options and the ease of transfers. I also like that it feels less “big brother” than my Capital One and Discover apps with their “all-knowing” in-your-face big data approach. ### 5/5 — Convenient and User Friendly *2020-05-07, version 8.0.1* Appreciate the ability to not only see account balances and transfer funds with this App, but also deposit checks and pay bills. I even placed a stop payment on a check with the App. Convenient and accessible at all hours from any location. ### 5/5 — AEDB2 *2020-05-06, version 8.0.1* Easy to use! Thanks for making my mobile experience so easy! I can do everything I need to do using this app. Love it! ### 5/5 — Works great. *2020-05-06, version 8.0.1* Does everything I need it to. Very reliable. ### 5/5 — Love the app!! *2020-05-06, version 8.0.1* I am able to deposit a check, transfer funds, check balances, pay bills, open other accounts, apply for a loan and even refer a friend from this app. During the pandemic it’s making it easy to stay home. Thank you GenFed! ### 5/5 — App Works Perfectly! *2019-08-08, version 8.0.1* I was concerned after reading the negative reviews but decided to go ahead and download the app. I just finished installing and setting everything up and was able to accomplish my tasks in just a few minutes. Everything worked perfectly! This is an app I will use frequently. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*