# Genies & Gems: Puzzle & Quests — user reviews > 1,373 indexed App Store user reviews of Genies & Gems by Jam City, Inc., rated 4.70/5 from 143,644 ratings. - Source: https://appshunter.io/ios/app/genies-and-gems-puzzle-and-quests/id1032443533/reviews - App overview in markdown: https://appshunter.io/ios/app/genies-and-gems-puzzle-and-quests/id1032443533.md - Rating breakdown: 5★ 116,216 · 4★ 18,680 · 3★ 5,646 · 2★ 1,250 · 1★ 1,852 ## What do users think of Genies & Gems? Overall sentiment: neutral **Pros** - 🎨 Wonderful graphics and animations - 🕹️ Engaging and challenging gameplay - 🕰️ Great time-killer game - 👍 Relaxing and enjoyable experience **Cons** - 🔍 Frustrating level difficulty progression - 💰 Expensive in-app purchases - 🔋 High battery consumption - 🐛 Frequent crashes and freezes - 🤖 Rigged and unfair mechanics **Commonly reported bugs** - Game freezing and crashing on certain levels - Lost progress and rewards not being credited - Compatibility issues with newer device updates **Most requested features** - Option to save and use free time rewards later - Ability to disable annoying ads and pop-ups - Improved customer support and responsiveness - More generous rewards and boosters ## Newest reviews (10 of 1,373) ### 3/5 — Ads gone crazy *2026-07-17, version 62.123.102* Please stop the man made ads for swimwear and underwear!! I want to play the game not stare at crotches ### 4/5 — 仕様変更？ *2026-06-19, version 62.122.105* 2ステージクリアするごとにCMが流されるように、、、 面白いだけに残念 ### 2/5 — Regularly locks up *2026-04-26, version 62.120.102* Entertaining but far too often it locks up, usually just as I’m close to completing a level, requiring force-quitting the game which restarts the level losing all progress. Really frustrating. ### 4/5 — Used to be fun *2026-03-21, version 62.120.102* Used to play this a lot. Now there’s an ad after each goal is reached. I close out and reopen. Pain. Now I recall why I stopped playing game. Too many ads. Will not purchase to avoid ads. No game is worth it. ### 1/5 — Refund/compensation *2026-01-30, version 62.119.104* I complained to this guys that I was debited twice for a single transaction on several occasions of which I took a snapshot of the transactions and forwarded to them when they reached out to me. Instead of them to resolve the problem, they blamed it on Apple and even asked me to contact Apple support. I responded that I had earlier contacted Apple support and they said it wasn’t eligible for refund. I expected this app guys to liaise with Apple to either refund or give me value for the debit. No! They didn’t not. That is not how to treat customers. ### 3/5 — Ads *2026-01-06, version 62.118.101* I’ve been playing this app for years and have never been bothered about the ads. But! The ads that pop up saying “your phone has been hacked” or “you have 120 viruses on your phone” don’t stop I will delete it and move to a different game! ### 1/5 — キリがない *2026-01-03* もう、6年以上遊んでるが、とにかくバグが多すぎる、コレクションでいこう（レインボー）で一位になったのに、アイテムが貰えなかったり（二度目）、面白いのに、もったいない。 **Developer response:** こんにちは。バグが発生し、コレクション報酬を受け取れなかったとのこと、申し訳ございません。サポートチームに直接ご連絡ください。調査を行い、問題解決をサポートいたします。https://jamcity.me/GeniesAndGemsSupport ~Myke ### 2/5 — Excesso de dificuldade nas fases *2026-01-02* A fases se tornam tão dificieis que ao invés de relaxar estressa. Em quase todos os jogos tem a água que irrita e dificulta passar de fase. As vezes se passa 2 dias tentando e não se consegue devido a dificuldade exagerada do jogo. **Developer response:** Olá, obrigado pelo seu feedback. Compreendemos a sua preocupação com o facto de os níveis poderem ser excessivamente difíceis e stressantes, e encaminharemos a sua mensagem para a equipa para análise. ~Myke ### 3/5 — Double billing *2025-12-01, version 62.118.101* Whenever I make a purchase, I get billed twice . You need to look into it and fix the issue. ### 5/5 — Fehler *2025-11-28* Bin am Ende des Abenteuers und es gibt keinen Button für neue Spiele ## Most critical reviews (10 lowest-rated) ### 1/5 — Level 3,405 *2026-05-20, version 62.121.501* Kalshi ad is too long. The moment I see it, I leave genies & gems. Most times I can’t get my spin after a Kalshi ad anyway…. Kalshi strikes again! After completing the ad which is entirely too long I did not receive my spin. What a ripoff. ### 1/5 — Levels are Recycled *2026-05-09, version 62.120.102* I can’t tell you how many levels I have played over and over again under the guise that it’s a new level. I am currently on level 9703 and I have played that level at least 3 times before. Why not just say you’ve reached the end of the game (like they used to) instead of making it appear like new levels are being added when it actually isn’t. That’s deceitful. ### 1/5 — ガイド機能無くして欲しい *2026-05-09, version 62.120.102* 始まってすぐにガイドが動き出す。自分で考える前にガイドが出るパズルは意味無し。つまらない。 ### 1/5 — Suddenly an obnoxious number of ads *2026-04-26, version 62.120.102* I played this game for a week. Suddenly, there is an obnoxious number of ads before EACH replay of a level. So I deleted the app. ### 1/5 — Lots of cheating going on *2026-04-15, version 62.120.102* This game cheats a lot with butterflies. Ex: You have one more tile to uncover and butterflies won’t go directly there for the win they’ll go somewhere else not needed. ### 1/5 — Risistemate il mio gioco *2026-04-15, version 62.120.102* I am writing this in English to ensure it reaches the development team, but I am a long-term Italian player. For over a year, my ad-based bonuses have disappeared on my main iPhone. This issue started when the 'Lost Woods' feature was introduced. Interestingly, the game works perfectly on my other, older devices under the same account and network, which confirms the issue is a bug in my specific profile sync/server data, not a general network issue. I have opened multiple tickets and provided screen recordings and screenshots as requested, proving that the bonus area is empty. Despite this, the support team keeps sending me generic, copy-pasted replies, claiming there is 'no technical issue' and blaming third-party ad providers. It is unacceptable to ignore a verified bug that forces long-term players to spend real money to compensate for broken features. I hope this public review finally reaches a developer who knows how to fix a profile bu ### 1/5 — Level 3,405 *2026-03-19, version 62.120.102* Kalshi ad is too long. The moment I see it, I leave genies & gems. Most times I can’t get my spin after a Kalshi ad anyway. ### 1/5 — Level 3,405 *2026-03-15, version 62.120.102* Kalshi commercial is too long and forces engagement. I have gotten so sick of it that the moment I see it, I leave genies & gems. I am encouraging other players to fallow. ### 1/5 — Level 3,405 *2026-03-10, version 62.120.102* Commercials have gotten obnoxious ### 1/5 — I AM DONE WITH THIS *2026-02-21, version 62.119.104* FOR ME THE GAME HAS RUN ITS COURSE ITS BEEN AROUND FOR YEARS BUT I AM NOW PRETTY MUCH OVER IT I HAVE SO MANY OTHER GAMES ON MY PHONE THAT I CAN SPEND TIME ON! ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent *2026-08-20, version 62.124.102* This Game is phenomenal ### 5/5 — Good game so far *2026-08-16, version 62.123.102* Very interesting ### 5/5 — 新關卡 *2026-03-17, version 62.120.102* 希望更新速度快一點 ### 5/5 — More levels? *2026-02-15, version 62.119.104* I love this game and have been playing it for years. I am almost at level 9000 but it seems the last 1000 or so are just repeating levels every 100 or so. None of the levels I have played recently are new. All just repeats of levels I’ve already beat. ### 5/5 — ⭐️⭐️⭐️⭐️⭐️🤩 *2026-01-31, version 62.119.104* Love it except for ads ### 5/5 — Love this game *2026-01-28, version 62.119.104* I been playing this game for years . It never gets old to me . I would recommend this game to anyone you will love it . ### 5/5 — Favorites *2026-01-17, version 62.118.101* Been playing this for about 7-10 yrs now. Still enjoying it ### 5/5 — THEYDOEXIST *2026-01-08, version 62.118.101* This game has always captivated me it’s so much fun and addictive lol ### 5/5 — 面白いが終わりが見えない *2026-01-02* もう少しで10000ステージだが、現在の最大のステージはいくつ何だろう？ ### 5/5 — Love it! *2025-12-07, version 62.118.101* This may sound silly but this game motivated me. At a time in my life I was feeling down and low and asked god for a sign of hope and when I downloaded the game it talked when you win. “You’re doing amazing” and things of that nature. That was my sign and from then on I’ve been uplifted and uplifting to others. Hope it makes sense. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*