# Genisys Mobile — user reviews > 114 indexed App Store user reviews of Genisys Mobile by Genisys Credit Union, rated 4.80/5 from 11,072 ratings. - Source: https://appshunter.io/ios/app/genisys-mobile/id1394239571/reviews - App overview in markdown: https://appshunter.io/ios/app/genisys-mobile/id1394239571.md - Rating breakdown: 5★ 9,515 · 4★ 1,082 · 3★ 252 · 2★ 71 · 1★ 152 ## What do users think of Genisys Mobile? Overall sentiment: negative **Pros** - 👍 Secure messaging feature - 💡 Good app overall - 🚀 Easy to use - 🚀 Convenient for banking - 👍 Friendly and helpful staff **Cons** - 🐛 Login issues with Face ID/Thumbprint - 🐛 App crashes and freezes - 🐛 Mobile deposit problems - 🐛 Password reset issues - 🐛 Complicated UI changes - 🐛 Slower performance compared to old app - 🐛 Lack of Apple Pay support **Commonly reported bugs** - Inability to stay signed in - Thumbprint login not working - Certificate error preventing login - Incompatibility with jailbroken devices - Keyboard covering chat text box **Most requested features** - Add counter to track monthly purchases - Allow editing of payee and amount in bill pay - Improve chat functionality - Enable account opening through the app - Add note field for payee profiles ## Newest reviews (17 of 114) ### 2/5 — iPhone app *2026-05-26, version 5.15.98* Have had no issues since the day I installed the app up to May 7, 2026. Have not been able to get into the app.. I deleted it and reinstalled it. I’m all up-to-date on my iOS. I shut my phone off and rebooted it. All my other apps seem to work.. I was able to go in through the back door to check my account, but the app will not work. ### 2/5 — Worked fine, until today. *2025-12-10* Have had the app for almost a year now. Never once had an issue, until today. I cannot sign into the app, as it won’t load past the “sign in” screen and prompts me with “lost connection to network” message. I don’t have a network issue, literally have been trying all day to log on with no luck. I restarted my phone, uninstalled and reinstalled the app, nothing worked. Looked online for any posts notifications that would show that the app was down, can’t find anything. Would be nice to check my balance since I’m also locked out of logging into my online banking as it does not recognize my member ID or my DOB. Hopefully this will get through to the right person and the issue will be resolved **Developer response:** Thank you for allowing us to speak with you regarding this issue. We are happy that you were able to successfully log in and view your account details. Should you need any assistance in the future, please contact our experts at (248)322-9800 Ext.1258. ### 1/5 — Can’t login *2025-02-06, version 5.11.97* I can not login to my account for 3 days now. I can’t believe this is not fixed yet ### 1/5 — Update *2025-02-06, version 5.9.73* It says I need to update and when I do it does nothing this is stupid ### 1/5 — Update is terrible. *2025-02-05, version 5.11.97* still can’t login on the app and I can’t reset my password. Hopefully this is fixed before I have to pay off my credit card at the end of the month ### 1/5 — Joke of an app after the so called upgrade *2025-02-03, version 5.11.97* Your app is a joke after the upgrade. Used to work normal not it’s not even logging in. Shows “internal error” and all the transactions are messed up. Do not change anything if don’t know or not able to do that you let a lot of people down! ### 1/5 — STILL Not a Landscape View *2025-02-03, version 5.11.97* Ugh. This is still a TERRIBLE app. Very difficult to work with on a tablet. ### 1/5 — New version requires version 16 or later! *2025-02-03, version 5.9.73* They changed the app, now I don’t have the app at all, old version won’t work, and says your phone needs to be version 16 to work. Can’t download 16, my plug port doesn’t function I charge the phone by laying it down on a charger. I’m going to switch banks. ### 2/5 — not working *2025-02-03, version 5.11.97* App hasn’t worked since Thursday it’s now Monday and i’m not able to buy anything or even view my money GET THIS FIXED ### 1/5 — I can’t log in *2025-02-03, version 5.11.97* The app says unable to complete request, try back shortly. ### 3/5 — It’s ok *2025-02-02, version 5.11.97* It’s ok but the fact that Genisys can just close the app for 3 or 4 days and I can’t access my funds or even see my account balance is a joke and I don’t know any other banking institution that has that kinda control over my money and just for that I’ll be moving on from them ### 1/5 — App *2025-02-02, version 5.11.97* I have not been able to log in it’s been three days fix this ### 1/5 — Breaks every update *2025-02-02, version 5.11.97* Incompetence need to take my money elsewhere ### 1/5 — Face ID Problems *2025-02-01, version 5.9.73* I’ve noticed after the big update that face ID will turn itself off every time I try log in. Even though i’ve enabled it, i’ll press the face ID button to log in and it’ll say I need to enable it again. I don’t know why this is a recurring problem because it worked just fine before the update so I hope this gets fixed really soon. ### 1/5 — Bad app *2025-01-31, version 5.9.73* All around an extremely ineffective and abysmal level user experience. They also update the app at the most inconvenient times so you are unable to pay your bills for 3-4 days while they begin updates when it is not the weekend. Great app if you don’t actually need to use it ### 3/5 — The older one worked better *2025-01-26* The old app was easier to log into. I have to type in my account information every single time I want in, I do set up biometric authentication every single time, it works for a few hours afterwards but then the app forgets it’s on my phone and deletes all information for me to type in again. The old app did not have this issue and also loaded significantly faster. Also when having to type in my information over and over, I have to accept the terms of service over and over again. Please fix this problem, I am not the only one having it. **Developer response:** Thank you for your feedback. We'd love the opportunity to help troubleshoot the issues you are experiencing. Please reach out to our experts at (248)322-9800 Ext.1265. ### 1/5 — Iogin issues *2024-12-21, version 5.9.73* I have to type in my username and password everytime I log in with the new update. My face id doesn’t work or save my credentials. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad… *2026-07-31, version 5.16.1140* Horrible app. Has forced updates. Clearly has bad code which means lazy developers. Use the HTML web version. No forced updates. ### 1/5 — Glitchy *2026-02-05, version 5.14.93* Takes about 4 times to autofill my password. Skip a pay menu fails to load. When skip a pay does load it is impossible to get it to accept the skip a pay. Really bad app that I have had problems with across multiple iPhones ### 1/5 — Bad *2025-11-01, version 5.13.98* I have never used an app that was this user unfriendly. This app is horrible. Cans get anything done through it. ### 1/5 — This is exhausting *2025-10-02, version 5.13.98* I don’t use this app often, but when I do I inevitably have difficulty logging in. I don’t know if my password expires or what, but I always have difficulty logging in. I use a password vault, so I never ‘forget’ my pwd. So I go through the hassle of creating a new password, and that one doesn’t work either. It may be related to how infrequently I use the app, but at this rate it’s going from infrequently to never. ### 1/5 — Do not deposit here *2025-07-14, version 5.12.85* I repeat do not deposit your check on this app if you wanna wait a century then I guess you can deposit here. I thought we were in 2025. Why is it taking this long to receive my money? ### 1/5 — Difficult *2025-07-07, version 5.12.85* The app is difficult and the service is horrible. In the past I did a deferred payment and I did everything easily on the phone. Now I have to find a credit union that works with them and go deposit $25 then call and wait forever until I get someone on the phone who can help me finish this. I literally have to take a day off of work to defer a payment. Terrible service. I would never recommend this company. ### 1/5 — Unable to log in after new update *2025-03-23, version 5.11.97* Went digit by digit to confirm I was entering my info correctly. Still got locked out of my account. Please get your act together ### 1/5 — DONT BANK HERE *2025-02-16, version 5.11.97* App is so unreliable. They will shut down with no notice. Please don’t bank here ### 1/5 — Awful *2025-02-08, version 5.11.97* Can’t login, trash product. Spend more time making the app work and less time replying to reviews ### 1/5 — Horrible system updates *2025-02-07, version 5.11.97* This is now the second weekend in a row I have not been able to log in to my account to do anything inside of this app. Worked perfectly fine before these updates they did. If it ain’t broke don’t fix it!! ## Most praised reviews (10 highest-rated) ### 5/5 — Genisys is the G *2026-07-23, version 5.16.1140* It’s a great app! Props to the developers :) ### 5/5 — App was fixed, I was able to login. *2025-02-07* It was unclear that the update was going to last an entire weekend. Normally, maintenance lasts a day at most. I would appreciate if it was made more clear next time. I was informed of the maintenance, but it seemed to take much more time than what I recall being told. I also think maintenance that makes an app as essential as your bank app unuseable for multiple days, warrants a more dedicated notification such as a phone call. I hope what I have said is considered going forward. Thank you. **Developer response:** Thank you for your feedback. Our mobile application was unavailable this past weekend as we completed a system upgrade. Communication was provided regarding this upgrade over several weeks. We apologize if these communications didn't reach you and for any inconvenience this caused. ### 5/5 — Unable to login to account after update *2025-02-03* I am unable to log into my account after the most recent update. Face ID doesn’t work, and typing my information in manually doesn’t work either. It just says “Unable to complete request, try back shortly”. I haven’t been able to log into my account for days now. The most recent update completely broke the app, please fix this! **Developer response:** Thank you for your feedback. Our mobile application was unavailable this past weekend as we completed a system upgrade. Communication was provided regarding this upgrade over several weeks. We apologize if these communications didn't reach you and for any inconvenience this caused. ### 5/5 — Can’t log in since update *2024-10-22, version 5.9.73* Help ### 5/5 — Good secure messaging feature *2024-08-28* I appreciate that this app has a secure messaging platform to allow me to get assistance on non-time-sensitive things without needing to take time out of the work day to call and wait on hold. **Developer response:** Thank you for your feedback! ### 5/5 — Mrs Marylin Kelley *2020-08-25, version 4.34.84* The girls at the Credit Union are so nice and helpful.. I have been doing business with this Credit Union for over 42 years .. Very Pleased to do my business with you... ### 5/5 — Suggested improvement To mobile app *2020-08-18, version 4.34.84* Please add the ability to edit payee and amount informationIn the bill pay portion of the app. ### 5/5 — Loving my Credit Union *2020-08-15, version 4.34.84* I LOVE to be able to go anyway and do all my banking. Especially during these times! You are my #1 used app. Thank you, M. Mendoza ### 5/5 — Awesome *2020-08-14, version 4.34.84* Genisys Bank Credit Union is awesome, I never have problems with them. No hidden fees. Their staff is friendly and they are always having promotions ### 5/5 — Review *2020-02-23, version 4.25.147* I love being able to check balances, transfer money and pay bills from my smart phone! 😀 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*