# GenPix - AI Photo Editor — user reviews

> 47 indexed App Store user reviews of GenPix by Printage inc., rated 4.60/5 from 210 ratings.

- Source: https://appshunter.io/ios/app/genpix-ai-photo-editor/id6463235162/reviews
- App overview in markdown: https://appshunter.io/ios/app/genpix-ai-photo-editor/id6463235162.md
- Rating breakdown: 5★ 177 · 4★ 8 · 3★ 7 · 2★ 4 · 1★ 14

## What do users think of GenPix?

Overall sentiment: negative

**Pros**

- 👍 Very convenient for removing background clutter
- 👍 Awesome app with amazing features
- 👍 Love this app
- 👍 Amazing app
- 👍 Great app!
- 👍 Perfect app
- 👍 I love the way it works
- 👍塗りつぶし機能は優秀 (Fill function is excellent)
- 👍 非常方便 (Very convenient)
- 👍 Good

**Cons**

- 🐛 App doesn't load
- 🐛 App crashes frequently
- 🐛 Save as video feature broken
- 🐛 High quality saving not possible even with subscription
- 🐛 App stops loading halfway or doesn't load at all
- 🐛 App became worse after updates
- 🐛 Too heavy and crashes easily
- 🐛 Photo still blurry/out of focus
- 🐛 AI over-corrects colors
- 🐛 No technical support
- 🐛 "bg_depleted" errors
- 🐛 "4001" error processing photos
- 🐛 App doesn't work properly after updates
- 🐛 App crashes when selecting images
- 🐛 Processing time is excessively long
- 🐛 Free generations flagged and removed
- 🐛 Cannot use features even after subscribing
- 🐛 App returns to home screen and cannot be used
- 🐛 Servers not good enough
- 🐛 Cannot open past images, app force closes
- 🐛 Never loads
- 🐛 App is not working
- 🐛 Unusable
- 🐛 Terrible
- 🐛 Garbo
- 🐛 Very terrible
- 🐛 Payment issues
- 🐛 Inconsistent results with keywords
- 🐛 Japanese uniform images are unnatural
- 🐛 Doesn't do what it's told, does the opposite
- 🐛 Always shows ads and wants money
- 🐛 Waste of time
- 🐛 "BG_Depleted" error
- 🐛 Cannot generate images, stuck on processing
- 🐛 Cannot do anything seen in ads
- 🐛 Value not worth the price
- 🐛 Cannot remove background clutter with white border remaining
- 🐛 Limited usage even with PRO subscription

**Commonly reported bugs**

- Save as video feature is broken
- High quality saving is not possible with subscription
- App tries to load but stops or doesn't load at all
- App crashes after updates
- App is too heavy and crashes easily
- Photo is still out of focus with enhancement
- AI continues to over-correct colors
- "4001" error processing photos
- "bg_depleted" errors
- App won't load
- App crashes when selecting images
- Processing time is excessively long (e.g., 2537 mins)
- Free generations are flagged and removed
- App returns to home screen and cannot be used
- Servers are not good enough, causing crashes
- Cannot open past images, app force closes
- App never loads
- App is not working
- App is unusable
- App keeps crashing
- App doesn't work as instructed, does the opposite
- App shows ads and demands money
- "BG_Depleted" error
- Stuck on processing display, cannot generate images
- Cannot do anything shown in advertisements
- Cannot remove background clutter with white border remaining
- Usage limit reached with PRO subscription

**Most requested features**

- Add WeChat Pay as a payment option
- Improve keyword accuracy and database for better results
- Improve handling of human skin tones
- Add support for Japanese cultural elements like Japanese uniforms
- Fix the save as video feature
- Allow saving high-quality images with subscription
- Address the "bg_depleted" and "4001" errors
- Improve app performance to prevent crashing and slowness
- Allow usage of purchased subscription features
- Fix the issue with opening past images
- Fix the issue where the app crashes when selecting images
- Fix the issue with the white border remaining after background removal
- Clarify usage limits for PRO subscription

## Newest reviews (11 of 47)

### 3/5 — Broken Feature

*2026-04-29*

It’s been quiet a while that the save as video feature is broken

### 2/5 — Photo still blurry

*2025-09-11*

Photo is still out of focus with enhancement

**Developer response:** We're sorry to hear that you're having trouble.If you have any questions, please contact the Instagram at @genpix.ai directly. Thank you!

### 2/5 — Used to be great

*2025-09-04*

Worked great up until a few days ago. Now it won’t even load on my iPhone. So it’s pretty garbage now.

**Developer response:** Hello, the issue has now been resolved. Please restart the app and give it another try! If you're still unable to use the app's features properly, please contact us with the detailed situation via Instagram at @genpix.ai, and our team will assist you as soon as possible. Thank you!

### 3/5 — Color

*2025-08-29*

Found that the Ai continues to over correct colors .

**Developer response:** We're sorry to hear that you're having trouble.If you have any questions, please contact the Instagram at @genpix.ai directly. Thank you!

### 2/5 — zero tech support. dont tell us to message on instagram

*2025-08-27*

warning: its great until you start getting errors. they lie about answering on instagram. they are not there. 

“bg_depleted” errors. there is no tech support. they do not respond on instagram. uninstalling and reinstalling does not help. he will come here and tell me to message them on instagram but they do not respond there.

**Developer response:** We're sorry to hear that you're having trouble.If you have any questions, please contact the Instagram at @genpix.ai directly. Thank you!

### 3/5 — Great app, but…

*2025-03-29*

I just purchased a subscription after having a free trial and it still won’t even let me use the features. Please fix this 

(To be more accurate, I started the free trial and cancelled it; but then after trying different apps I decided to go ahead and subscribe to this one. In any case, please let me use the subscription I purchased. This is B.S.)

**Developer response:** We're sorry to hear that you're having trouble.If you have any questions, please contact the Instagram at @genpix.ai directly. Thank you!

### 2/5 — Keeps crashing

*2025-03-01*

This app has really good features but I reckon their servers are not good enough. Always keeps crashing. Loading issues.

**Developer response:** Hello, we will continue to improve! Please send the details of your issue to "Instagram @genpix.ai," and our team will check the situation for you as soon as possible. We sincerely apologize for the inconvenience. Thank you!

### 4/5 — とても重宝はしてますが、、、

*2025-02-01*

とても使い易く重宝していましたが、現在は過去の画像を開くと強制終了してしまい、過去のプロンプトを活用することができません。早急に対応を望みます。

**Developer response:** この度はご不便をおかけし、心よりお詫び申し上げます。お客様にご満足いただけるサービスの提供を目指し、継続的に改善して参ります。お手数ですが、詳しい状況をinstagram「＠genpix.jp」までご連絡いただけませんでしょうか？ 何卒よろしくお願い致します。

### 2/5 — アプリの動作不備

*2025-01-23*

昨日のアップデート後、何度試してもアプリが強制終了するようになってしまいました。ご確認よろしくお願いいたします。

**Developer response:** この度はご不便をおかけし、心よりお詫び申し上げます。お客様にご満足いただけるサービスの提供を目指し、継続的に改善して参ります。お手数ですが、詳しい状況をinstagram「＠genpix.jp」までご連絡いただけませんでしょうか？ 何卒よろしくお願い致します。

### 3/5 — 需要尽快加强，软件更新也慢

*2024-09-20*

细节方面处理的很敷衍，特别是手脚这两个部位非常差，另外就是很多关键词输入后乱显示，打个比方，船袜；会显示一条船和一双袜子；睡裙显示一条普通的裙子；这种关键词你们公司应该加强你们的数据库；很多时候都是文不对版；你们最少应该做到关键词显示正确率百分之60以上；就目前正确率也就百分之10最多；另外人的皮肤也是个大问题；明明我输入白色皮肤或白种人这些关键词显现的就是白色的衣服

**Developer response:** 您好，很抱歉听到您使用上有问题，我们会持续针对精确度做改善，希望之后能让大家有更顺畅的使用体验，非常谢谢您！

### 1/5 — Ne pas télécharger

*2024-09-10*

Application nulle et arnaque car la pub est fausse comme d’habitude les développeurs sont payés au téléchargement et non à la qualité de leurs applications, donc ne les soutenez pas en téléchargeant l’appli!😉

**Developer response:** Nous sommes désolés d'apprendre que vous rencontrez des problèmes avec les fonctionnalités de l'application. Pourriez-vous s'il vous plaît nous contacter avec plus de détails sur la situation via Instagram @genpix ? Nous serons heureux de vous aider à résoudre le problème. Merci.

## Most critical reviews (10 lowest-rated)

### 1/5 — 無料トライアルについて

*2026-01-30*

無料トライアルにしたのに1500円払わないといけないのですが何故ですか

**Developer response:** この度はご不便をおかけし、心よりお詫び申し上げます。現在は無料トライアルは『年間プラン』のみ無料体験ができます。ご了承ください。何かご不明な点がございましたら、instagram「＠genpix.jp」までご連絡くださいませ。 何卒よろしくお願い致します。

### 1/5 — なんで急に変わったの？

*2025-12-26*

高画質が課金していても保存出来なくなった
Instagramに連絡するも返信等一切無し

**Developer response:** この度はご不便をおかけし、心よりお詫び申し上げます。お手数ですが、詳しい状況をinstagram「＠genpix.jp」までご連絡いただけませんでしょうか？ 何卒よろしくお願い致します。

### 1/5 — まともに動かない

*2025-10-21*

何回かアップデートを重ねたら途端に悪くなった
重すぎてまともに動かないしすぐ落ちるし、金かけてる分最低のアプリになった

**Developer response:** この度は、ご利用いただき誠にありがとうございます！嬉しい言葉いただき大変嬉しく存じます。今後とと、よろしくお願いいたします。

### 1/5 — zero tech support. dont tell us to message on instagram

*2025-08-10*

warning: its great until you start getting “bg_depleted” errors. there is no tech support. they do not respond on instagram. uninstalling and reinstalling does not help. he will come here and tell me to message them on instagram but they do not respond there.

**Developer response:** We're sorry to hear that you're having trouble.If you have any questions, please contact the Instagram at @genpix.ai directly. Thank you!

### 1/5 — …

*2025-04-12*

They legit flag everything??? And then remove your free generations because they flagged a selfie I was trying to remove stuff from the back ground as inappropriate and I tried a few more times and it took all the free generations this is insane why would you take them if you don’t give me anything ?

**Developer response:** We're sorry to hear that you're having trouble.If you have any questions, please contact the Instagram at @genpix.ai directly. Thank you!

### 1/5 — BG_Depleted error

*2025-04-08*

was awesome. one day it quit working. i only get an error now. they have no tech support

**Developer response:** We're sorry to hear that you're having trouble.If you have any questions, please contact the Instagram at @genpix.ai directly. Thank you!

### 1/5 — 星一つも付けたくないほどの最終のアプリ

*2025-03-01*

何か利用しようと勝手にホームに戻ってちゃんと利用できない。

**Developer response:** この度はご不便をおかけし、心よりお詫び申し上げます。お客様にご満足いただけるサービスの提供を目指し、継続的に改善して参ります。お手数ですが、アプリに対して、貴重なご意見をinstagram「＠genpix.jp」までご連絡いただけませんでしょうか？ 何卒よろしくお願い致します。

### 1/5 — App doesn’t load

*2024-12-26*

App is not working

**Developer response:** We sincerely apologize for any inconvenience caused. If you are unable to use the app's features properly, please contact us with the details of the issue via Instagram at "@genpix.ai". Our support team will assist you as soon as possible to identify and resolve the issue. Thank you very much!

### 1/5 — Unusable

*2024-12-14*

Killed the app 3 times to finally launched the app. Estimated time for processing my image was 2537mins… what??

**Developer response:** Hello, we are continuously updating the app to provide a better user experience. If you are unable to use the app's features properly, could you please contact us with detailed information via "Instagram @genpix.ai"? Our team will assist you as soon as possible to identify the issue. Thank you!

### 1/5 — 利用制限？

*2024-10-31*

どっかに書いてる？

**Developer response:** この度はご不便をおかけし、心よりお詫び申し上げます。お客様にご満足いただけるサービスの提供を目指し、継続的に改善して参ります。何かご不明な点がございましたら、instagram「＠genpix.jp」までご連絡いただけませんでしょうか？ 何卒よろしくお願い致します。

## Most praised reviews (10 highest-rated)

### 5/5 — It was great…

*2025-11-18*

After the trial version, I purchased the subscription and it worked perfectly for a year. I let my subscription run out. I re-purchased the subscription about six months later….
     Which brings us to right now and suddenly the app tries to load but halfway through it will stop to try and reload, or just not load at all half of the time. 
      If someone could address this, it would be wonderful.   Paying the yearly to barely use the App right now isn’t a good feeling.

**Developer response:** Hello,
There was an issue with a third-party service platform on 11/18, but it has now been resolved. The previous connection problem has gradually been fixed, and you can refresh the app and log in again.
If you are still unable to use the app, please contact us via email. Thank you! Instagram at @genpix.ai

### 5/5 — they do not respond on instagram

*2025-11-06*

this company will lie and tell us to contact them on instagram, but they do not reply there. The app has zero technical support. you cannot contact anyone. mine has the “4001” error processing photos. its a fun app but the owners are horrible people. Now, Dear GenPix, please tell your lie and post below about me contacting you on instagram:

**Developer response:** We're sorry to hear that you're having trouble.If you have any questions, please contact the Instagram at @genpix.ai directly. Thank you!

### 5/5 — 非常方便

*2025-07-29*

真的非常方便移去背景杂物。

**Developer response:** 您好，非常謝謝您的評論，我們會持續提供更好的app體驗～謝謝

### 5/5 — Love this app

*2025-06-09*

Honestly, it’s awesome

**Developer response:** Thank you! We'd love for you to share our app with your friends. For more demos, feel free to follow us on Instagram @genpix.ai.

### 5/5 — amazing but…

*2025-01-29*

this app is awesome and has amazing features, but it NEVER loads. i always check if the app needs updates, no, i delete and reinstall hoping it helps, no. hope this gets fixed soon bc i really would love to use this app.

**Developer response:** Hello, we will continue to improve! Please send the details of your issue to "Instagram @genpix.ai," and our team will check the situation for you as soon as possible. We sincerely apologize for the inconvenience. Thank you!

### 5/5 — Ok

*2024-12-13*

It’s really good just I don’t like how you have to create an account

**Developer response:** Hello, thank you for your support! We will continue to update and improve! If you're still unable to use the app's features properly, please contact us with the detailed situation via Instagram at @genpix.ai, and our team will assist you as soon as possible. Thank you!

### 5/5 — Used to be great

*2024-12-07*

This was a great app but as of a few weeks ago it won’t even load now. They better fix this within the week or I won’t be renewing. From first to last in a day.

**Developer response:** Hello, the issue has now been resolved. Please restart the app and give it another try! If you're still unable to use the app's features properly, please contact us with the detailed situation via Instagram at @genpix.ai, and our team will assist you as soon as possible. Thank you!

### 5/5 — 支付问题

*2024-09-24*

这个软件真的非常好用但我无法购买会员 因为我是用的是微信支付 希望这个支付方式能被添加进去

**Developer response:** 您好，谢谢您的使用与支持，目前我们是只有开放iOS Apple的支付方式，希望之后有更多功能可以开放使用喔，谢谢您！

### 5/5 — アプリが落ちます。

*2024-09-20*

画像選択の画面にいく動作をするとアプリが落ちます。
改善お願いします。

**Developer response:** この度はご不便をおかけし、心よりお詫び申し上げます。お客様にご満足いただけるサービスの提供を目指し、継続的に改善して参ります。お手数ですが、アプリに対して、貴重なご意見をinstagram「＠genpix.jp」までご連絡いただけませんでしょうか？ 何卒よろしくお願い致します。

### 5/5 — 塗りつぶし機能は優秀

*2024-07-24*

酷評されている方も多いが、用途次第ではかなり重宝する。

**Developer response:** お客様の素敵な言葉をいただきましたことに感謝しております。これからもより素敵な機能を開発するように努力してまいります。よろしくお願い致します。

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*